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Workstation Technical Support Resume

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Seaford, DE

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SUMMARY:

Experienced technical professional with 20 years of experience with solid understanding in Network Administration, Desktop Support with Microsoft certification. Accompanied by a professional work ethic, strong attention to detail, and an ability to produce top quality results in deadline driven environments.

TECHNICAL SKILLS:

PC Imaging: Microsoft SCCM, Kaysea, Norton Ghost, Kace

Laptop Security: Microsoft Bitlocker, Symantec Endpoint

Operating System: Windows XP, 7, 8, 8.1, 10: Windows Server2003, 2012: Linux Ubuntu

Networking: DNS Server, Fluke Linkrunner Tools, Cable termination, Fiber termination

PROFESSIONAL EXPERIENCE:

Confidential, Seaford, DE

Workstation Technical Support

Responsibilities:

  • Leader of support and migrations for various operating system environments at multiple remote facilities
  • Migration of Windows 7 to Windows 10 for 300+ teacher workstations across 7 facilities and schools
  • Repair and re - enrollment of MAC workstations and iPads for all supported school labs
  • Enroll and maintain Chromebooks across the district
  • Creation of an asset inventory management system and maintenance process
  • Vendor management with Dell and third-party vendors to coordinate equipment repairs within the service level agreement
  • Daily use of Tech Support Web for ticket entry as it relates to troubleshooting issues within the classroom environment, Smart board, projector and connectivity
  • Lead role in troubleshooting and repair of the school district MAC desktop and laptops

Confidential, Houston, TX

Business Technical Support Specialist

Responsibilities:

  • Troubleshooted issues with desktop and laptop PC’s.
  • Worked on the upgrade on sales department laptops from Windows 7 to Windows 8.1
  • Worked on the transition of sales and office PC’s from Windows 7 and Windows 8.1 to Windows 10
  • Terminated Cat 5e and Cat 6 network cabling
  • Daily use of Remedy ticketing tracking software
  • Assisted with replacement of Cisco switches
  • Completed repairs of laptop and desktop computers

Confidential, Millsboro, DE

Desktop Support Manager

Responsibilities:

  • Oversaw day to day Desktop Support operations
  • Placed orders for new equipment
  • Processed payroll and vendor invoices
  • Assisted with trouble issues on desktop PC’s
  • Headed up Windows 7 deployment project
  • Placed order requests through iPro system
  • Experience with Track it ticketing system
  • Worked with Kaseya desktop management agent
  • Approved updates on WSUS server

Confidential, Dover, DE

Network Analyst/Senior Desktop Support Specialist

Responsibilities:

  • Provide Network Support for a growing hospital supporting 2,500 end users.
  • Utilize Active Directory for user and group creations.
  • Worked with Ghost, WDS, and SCCM servers to deploy images throughout the organization.
  • Created images for desktop and laptops that were deployed throughout the organization.
  • Install, configure, maintain and troubleshoot end user desktops.
  • Provided end user support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Have experience with Windows 2000, Windows XP and Windows 7.
  • Ran and terminated Cat 6 network cable as well as phone and fiber cabling.
  • Trouble shoots hardwired and wireless network issues.
  • Setup and maintain audio visual equipment along with video conference equipment.
  • Install and configure scanners as well as local and network printers.
  • Install, maintain and upgrade of software packages.
  • Complete purchase orders for desktops, laptops and printers for the organization.
  • Install, maintain and configuration of the mobile care carts.
  • Provided project leadership role within the department.
  • Replacement of desktop phones and basic Nortel programming.

Confidential, Seaford, DE

Network Administrator

Responsibilities:

  • Maintain a stable networking environment including updates, back-ups and security/application logs on a Microsoft Windows 2000 Server Network.
  • Utilize Active Directory for account and username set-up, creations, updates, upgrades and deletions.
  • Upgraded and maintained Windows XP Professional and Windows 2000 Workstations for a total of 21 users.
  • Researched and stayed up to date on new technologies and new trends for the company in increase productivity and efficiency.
  • Educated and trained new employees on network systems.
  • Ordered and purchased all information technology related equipment, peripherals and software applications.
  • Provide technical helpdesk support for employees including password resets, login issues, virus eliminations, printer errors, email errors and connectivity problems.

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