EMPLOYMENT EXPERIENCE

Confidential, Wilmington, DE

Sr. IT Support Specialist

Responsibilities:

• Provide Support for Office staff and Call Center.
• Upgrade ESXi servers to latest version of operating system and set up Virtual Windows 2012 Servers.
• Manage Response Manager E - mail system for customer service representatives.
• Deploy/Manage XO VIOP phone system, and Live Ops Call Center IVR.
• Determine specifications and purchase new equipment (i.e. laptops, printers, and other hardware).
• Maintain Spiceworks Inventory and Help Desk applications.
• Provide support in moving office location including server closet from 2nd floor to 3rd floor of 750 Shipyard Dr.
• Setup Windows Deployment Services for imaging new equipment.

Confidential, Dover, DE

Server Administrator

Responsibilities:

• Plan and perform Windows XP to Windows 7 conversion for 13 locations.
• Provide daily plan for 2 full time employees and 2 part time employees.
• Install servers with Windows Server 2008 R2 and desktop computers at various school locations.
• Provide first, second, and third tier desktop/server support to Confidential School District for computers, printers and all attached peripherals.
• Maintain District WSUS Server. Add and disable accounts in Active Directory.
• Responsible for backups using Backup Exec 2012.
• Provide support for Windows XP/7/8/8.1.
• Perform upgrade of Office 2003 to Office 2010/2013/365 , and provide support.

Confidential, Dover, DE

IT Consultant/Desktop Publisher

Responsibilities:

• Maintain residential and business computer equipment.
• Set up backups for commercial clients.
• Provide security camera maintenance to commercial site.
• Provide assistance as personal shopper for technological needs, including computers, printers, webcams, music devices, portable GPS equipment, and software.
• Provide support services to customers for various computer related issues including viruses, crashes, damaged hardware/software and upgrades.
• Perform maintenance and upgrades on computers (adding hard drives, video cards, memory, CD-ROM drives, and other components)
• Provide graphic design services to town of Wyoming Delaware (town seal) and Kent Count Bar Association (logo design)

Confidential, Dover, DE

IT Consultant

Responsibilities:

• On-Site Contractor to Confidential School District.
• Install servers and desktop computers at various school locations.
• Provide first and second tier desktop/server support to Confidential School District for computers, printers and all attached peripherals.
• Migrate Child Nutrition Services from Windows NT to Windows Server 2003.
• Maintain District WSUS Server. Add and disable accounts in Active Directory.
• Move and setup Confidential servers at various schools.
• Provide support for Windows XP and Windows 7.
• Perform upgrade of Office 2003 to Office 2010, and provide support.
• Installation and pull back of servers to better consolidate and streamline Confidential School District technology infrastructure.

Confidential, Newark, DE

IT Systems Administrator

Responsibilities:

• Performed daily backup of all servers.
• Troubleshoot server and computer issues as they arrive, and attempt to prevent them from happening again.
• Performed maintenance and upgrades on existing computers (adding hard drives, video cards, memory, CD-ROM drives, and other components)
• Deployed new computers when they arrive.
• Add new users and set up their accounts.
• Restored lost and damaged files from backup tapes.
• Put in place a naming convention for all computer systems.
• Continuous learning of how various software interacts with external hardware (i.e. CMM, Weight Scale, and Furnaces)
• Responsible for 152 seat network at Confidential technologies using Windows 2000, XP, and Vista
• Provided support services to customers and employees for various computer related issues including viruses, crashes, damaged hardware/software and upgrades.
• Install, configure and maintain desktop computers and peripheral equipment on Windows 2000, XP, and Vista operating systems.
• Restructured network folders at Confidential Technologies to reduce amount of administration
• Rebuilt older systems to make them current, saving the company $4000.00
• Performed upgrade of Confidential Technologies network from Windows NT Server to Windows Server 2003
• Upgraded most of the computers to Windows 2000 or XP. Eliminating Windows 98, and NT
• Created a database of all of the computers at the Delaware facility in order to take inventory of all of the hardware and software at Confidential
• Set up a Windows Server 2008 test server to demonstrate the operating system for future server purchases

Confidential, Arlington, VA

Senior Graphics Illustrator /Helpdesk Representative

Responsibilities:

• Designed marketing materials including brochures, posters, flyers, business cards, newsletters and invitations.
• Developed company websites, intranets, and internets including designing the architecture for the site using Dreamweaver, Fireworks, Flash, Photoshop and Illustrator.
• Designed marketing materials including brochures, posters, flyers, business cards, newsletters and invitations.
• Trained employees in the functionality of Microsoft Office 97/2000 to increase productivity.
• Improved corporate image with new enhanced designs every six months at Confidential in order acquire new business and maintain current clients.
• Reduced to graphics budget from $21,000 per year to $7,000 per year at Confidential by implementing new in-house printing/design graphics workstation.
• Upgraded Confidential ’ image on web site after being desolate for three years and produced new website features every 90 days it had not been touched for over 3 years.

Confidential, Chantilly, VA

Marketing Communications Coordinator

Responsibilities:

• Trained employees in the functionality of Microsoft Office 97/2000, Quark Xpress, Adobe Photoshop and Macromedia Freehand to increase productivity.

Confidential, Baltimore, MD

Assistant Technology Manager

Responsibilities:

• Reduced technical help calls to the main office from 6 per month to 0 per month at Confidential ’s by directly handling and addressing customer issues.
• Created and maintained troubleshooting guidebook for Confidential ’s to be used by Computer Services employees.
• Trained employees in the functionality of Microsoft Office 97, Adobe Photoshop and Macromedia Freehand to increase productivity.
• Supervised three graphic team members including hiring, scheduling, conflict resolution and performance measurement/evaluation.
• Played a key role in the candidate selection process including prescreening, interviewing, scheduling and candidate assessment.
• Eliminated Confidential ’s branch office debt of $50,000 within 8 months through organizational restructure, advertising and quality assurance of special orders.

Confidential, Springfield, VA

Computer Services/Desktop Publisher

Responsibilities:

• Built and reconfigured star architecture network in Confidential ’s branch office in 30 hours linking together 9 personnel computers and 4 printers on two levels enabling them to utilize PC MAC LAN software.
• Created and maintained troubleshooting guidebook for Confidential ’s to be used by Computer Services employees.
• Trained employees in the functionality of Microsoft Office 97, Adobe Photoshop and Macromedia Freehand to increase productivity.