IT Command Center Analyst Resume Sterling, VA - Hire IT People

SUMMARY:

Seeking a challenging position in a fast paced and cutting edge environment that promotes. Team work, integrity and also offers excellent opportunity for advancement in Cyber Security.

SKILLS:

Security: Proxies, Router, Firewalls, Switches, Log Management Systems

Windows Admin: Active Directory Management, Adding users to domain, adding gpo rules and user polcies, setting up password/ email policies.

Networking: Wireshark/TCP view packet analysis, TCP/IP & OSI Layer. Understand the concept of the Port numbers, Protocol IDs, OSI & TCP/IP Models

Backups: Backups using AWS, Experienced with setting up RAID (0,1,5,6), Setting up High Availability Cluster, Setting Cloud Backups, Incremental Backups

Microsoft Office suite: Outlook, Office 365, Sharepoint Word, Excel, and PowerPoint, Access

Languages: Python HTML, XML

Applications: VM Virtual Box, Docker, Adobe Dreamweaver, Photoshop

Operating Systems: Windows 10, 8, 7, Kali Linux, Mac OSX Knowledge and understanding of OSI & TCP/IP models and common protocols such as SSH, HTTP/S, SMTP, RDP, DNS, S/FTP, DHCP, CIFS/NetBIOS, LDAP, and SNMP. Strong understanding of Common attack vectors such as port scans, man - in-the-middle, DoS, DDoS, Trojans, viruses, back door, logic bombs, XSS attack, Cross-site scripting, DNS poisoning, IV attack, Pharming, Phishing, Spam, Smurf, Spim, Spoofing, SQL injection, SYN flood attacks, Vishing, XML injection, Zero-day attacks, ARP poisoning, Buffer overflow attacks, and other web application attacks.

EXPERIENCE:

IT Command Center Analyst

Confidential, Sterling, VA

Responsibilities:

Responsible for setting up monitoring IT infrastructure and general operations of the enterprise and communications and escalations to related technical infrastructure experts for focused resolutions using EM7.
Implemented Science Logic EM7, the enterprise wide monitoring tool
Actively monitor enterprise health/devices with EM7 using SNMP, WMI, SOAP/XML protocols
Track new and developing issue clusters and evaluate for root cause and solutions using Service Now ticketing system
Analysis of the major, critical network, security incidents and problems to reduce repeated events. Tasks will be focused on monitoring, communications, escalation, documentation, performance, and security of the IT Infrastructure of Windows and virtual host based systems
Monitor, notify and escalate details about the computing infrastructure including servers, data storage, and supporting infrastructure.
Manage the scoping, containment, remediation, reporting, and root cause analysis for all incidents

Support Engineer

Confidential, Reston, VA

Responsibilities:

Analyzed necessary support for Networking, Routing, Switching, and Subnetting.
Managed support for Wireless connectivity, LAN/WAN Network connectivity
Performed upgrades, continuous monitoring and patches
Provided troubleshooting and resolution, productivity improvement
Evaluated and reconfigured company’s Cisco/Windows setup.
Researched, recommended and implemented network enhancements that improved system reliability& performance. Optimized system availability.
OSI & TCP/IP models, TCP&UDP, Access controls,
Performed hardware and software installations and upgrades. System availability.
Performed Setup and Troubleshooting for Virtual Machines on Confidential Platform.
Setup and performed troubleshooting for High Availability Cluster
Setup Cloud Backups for various users and companies
Created Raid (0,1,5,6) Depending on user or company criteria on NAS servers

Field Tech

Confidential, Reston, VA

Responsibilities:

Traveled to field locations to diagnose the issues with various systems
Conducted Tests to gather data for diagnoses.
Provided troubleshooting and resolution, productivity improvement
Repaired/Replaced Motherboards/Monitors, RAM, Hard Drives and other related computer hardware
Provided troubleshooting on various different Printers
Restored customers data from backups

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It Command Center Analyst Resume

Sterling, VA

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