PROFESSIONAL EXPERIENCE:

PACKAGE MANAGER

Confidential, PLANO, TX

• Responsible for packaging new software as requested by client, utilizing Chocolatey
• Other duties include validating, testing, and troubleshooting any existing packages (primarily by correcting the included Powershell scripts) already in production that are failing or causing errors
• Also responsible for facilitating every phase of testing during packaging process, and signing off on each software package before they are deployed to production servers (both Windows Server 2012 and 2016)

SCCM CONSULTANT

Confidential, TX

• Short - term client assignments only; onsite as needed
• Assignments include: Packaging software, compliance audits (for software updates deployed by SCCM), Win10 migrations from Win7/8, in-house training for CM client support staff, assisting senior level consultants in SCCM setup/implementation/configuration and other administrative tasks

SCCM ENGINEER

Confidential, IRVING, TX

• Created and implemented S.O.P. for all software integrated by SCCM in a Windows 10 environment
• Packaged software as needed, and provided post-production support of all types of incoming requests (including all Office products, VMWare, security applications, third party browsers and Adobe products)
• Managed Active Directory requirements for SCCM functions (primarily security groups for licensed software)
• Other responsibilities included testing media and determining compatibility; QA testing and troubleshooting; facilitating UAT as needed; owning change requests; deploying software; providing post production support of other published applications
• Responsible for every phase of software testing, in both a physical and virtual lab environment

SCCM ADMIN/SOFTWARE PACKAGER

Confidential, DALLAS, TX

• Project to provide post-implementation/production support of SCCM environment, and rollout CM client to all systems (Windows 10/8/7); also to package and deploy software backlog
• Solely responsible for implementation of all software in the environment (including all Office products), handling each full-cycle, every phase from obtaining vendor media to ongoing support (post production); utilizing tools such as OCT and Orca, as well as production and providing support (including enterprise-wide migration from Office 2010 and 2013 to Office 2016)
• Managed Active Directory requirements for all basic SCCM functions
• Responsible for every phase of software testing, in both a physical and virtual lab environment
• Creating task sequences for OSD (including creating WIM file, task sequence with necessary drivers, and all levels of testing and troubleshooting throughout the process)
• Extracting msi's, creating mst's, creating global conditions when needed for detection method
• Enterprise-wide CM client version update

SCCM CONSULTANT

Confidential, TX

• Short-term client assignments only; onsite as needed
• Assignments included: Compliance audits (for software updates deployed by SCCM), Win10 migrations from Win7/8, CM client rollouts and enterprise-wide version updates, in-house training for CM client support staff

SCCM ENGINEER

Confidential, FORT WORTH, TX

• Main function is to ensure that we were meeting monthly compliance goals for software updates, Endpoint Protection, and AV definitions for 1300 systems, 500 of which were strictly remote, by identifying, troubleshooting (reviewing client log files, identifying post-deployment issues with content, synchronization, etc) and remediating client-side issues (mostly using PSexec to force CM actions)
• Reconcile SCCM records to Active Directory
• Client-side troubleshooting of potential Group Policy issues
• Determine the scope of affected systems and find the most efficient resolution, then testing and implementing when needed
• Packaged and deployed software per requests
• Acted as backup for desktop support team when necessary (supported cutover from VPN to Direct Access)
• Achievements: since hired, compliance at 98-99% each month, up from 74-82%, and passed audit for the first time

SCCM ENGINEER/PACKAGER

Confidential, DALLAS, TX

• Responsible for implementation of all software (everything from Office components to security applications) to the client environment via SCCM, overseeing the full process of software integration (according to customer specifications for each)
• Full cycle implementation: compatibility testing of all vendor media, packaging software and testing deployment, assisting customer as needed in conducting UAT, creating implementation schedule and backout plan (complete ownership of Change Requests), creating collections as needed, monitoring status post-deployment and providing ongoing support of software
• Maintaining all content pushed out to the DP’s, including audits of applications/source files
• Troubleshooting deployment issues (based on a minimum number of cases reported)
• Resolving errors found in QA and working with developers/manufacturers to update/rebuild the packages when necessary
• Extracting MSI’s and creating MST’s from vendor media when needed using AdminStudio Tuner
• Responsible for every phase of software testing, in both a physical and virtual lab environment

ENTERPRISE FIELD SUPPORT ENGINEER

Confidential, DALLAS, TX

• Provided on-site support for the Confidential corporate offices and clinics, as final point of contact for resolving client-side escalation issues
• Updated Active Directory, testing and troubleshooting potential Group Policy issues
• Resolving connectivity issues to VPN, LAN, WiFi, Remote Desktop, Exchange, internet and intranet
• Resolving software malfunctions for all Microsoft products, encryption and all clinical applications; resolving boot failures and all types of error codes/messages; installations and imaging with SCCM and Kace
• Remote troubleshooting with SCCM
• Set up and supported boardroom virtual meetings
• Windows boot repairs/recoveries; recovering data from slaved hard drives on boot failures
• Go-lives, migrations and disaster recovery
• Tested applications and provided technical feedback prior to implementation
• Provided solutions for new departmental functions when requested
• Asset management

DESKTOP MIGRATION ENGINEER

Confidential, TX

• Win7/domain migration for 200 users remotely
• Provided post-migration support which included troubleshooting connection to servers (FTP, Exchange, Term and Com), user access, OS, Office/Lync/Outlook, McAfee Encryption, VPN, IE, Remote Desktop, EVault, Adobe, Java, drivers, profile rebuilds
• Installing and configuring legacy software as well as applications such as Citrix, Avaya Modular Messaging and One-X video conferencing, SalesLogix, Great Plains, Heat, CrossTrak, and Sales Architect
• Setting up mobile devices for email
• Imaging (PXE boot) and encrypting hard drives

TECHNICAL ANALYST

Confidential, TX

• Provided remote support for corporate offices, hospitals, and clinics
• Managed accounts in AD
• Troubleshooting issues such as OS (Win XP and Win 7), connectivity (to LAN, Exchange, VPN and wireless), drivers, ports, printers, and user access
• Supported over 800 applications including Office/Outlook, IE, App-V, SSO, Sharepoint, Citrix, Java, Adobe products, ECIN, Elink, Invision, Epic, Cerner, Careconnect, Clairvia, MyTalent, Caregate, Nebo, and AS400
• Set up mobile devices and provided general info/how to’s

IT SUPPORT SPECIALIST

Confidential, TX

• Built Win7 images for multiple devices and deployed to workstations using Norton Ghost and Linux Clonezilla
• Audited Active Directory after a full inventory of users, devices, and policies
• Responsible for resolving all client-side issues such as OS, drivers, and all applications (Office/Outlook, ThinClient, Java, Kronos, Adobe products, Internet Explorer), VPN, RDP, printers, bar code scanners and other devices, ports, switches, general power and performance problems, as well as determining if issues were server side (specific to DC replication, DNS, and Active Directory)
• Setups, moves, network drops and installations