PROFESSIONAL EXPERIENCE:

IT Security Analyst

Confidential, Washington DC

• Responsible for supporting the Security Operations Center (SOC) 24/7/365 shift work environment.
• Monitoring and analyze data using various security tools and data feed from various network devices (switches, firewalls, servers, and routers).
• Investigate and mitigate any security events, incidents, or violations.
• Provide regular reporting to Management, Agency IT Security Officials, and Cyber Incident Responders.
• Conduct vulnerabilities handling - monitor industry resources for the latest hardware and software threats, and develop mitigation strategies.
• Conduct and investigate malware behavioral characteristics of each incident utilizing IDS monitoring tools.
• Develop and document standard operating procedures (SOP) and compile reports.
• As needed, develop and implement customer enterprise IT security solutions for a wide array of issues.
• Assess threats, risk, and vulnerabilities from emerging security issues world-wide.
• Improve the Library of Congress’s email, (BES) blackberry, internet, intranet, and it’s infrastructures abroad - Washington DC; Maryland; Virginia.
• Utilized SCCM to locate PCID's and to performed reports with user and software type and version.

Senior Desktop Support

Confidential, Washington DC

• Served as the head trainer to all new candidates who join Confidential /ITS configurations team.
• Team lead on the National Bookfest ( ) on the Washington DC Mall supporting Library of Congress Experience on kiosk and audio/video configurations throughout the event.
• Create and maintain Windows Server Updates System (WSUS) to manually push critical and system updates to all Windows clients with approved network connectivity.
• Configurations team lead as the WSUS, and SCCM for all approved applications and patches to deployed or pushed (installed) and maintained by utilizing our assigned SCCM Administrators role and responsibilities to complete all task on time.
• Created reports and inspect application packing in SCCM to maintain the updated software and patches.
• All kiosk units are build, maintained and managed through LOC approved documentation Standard Operating Procedures (SOP) and training manuals.
• Daily kiosk monitoring using Netcool a IBM Tivoli application, remote support, high visibility and assisting VIP Coordinators during regular hours and overtime supporting of Congressional events, working with TV broadcasts and internet streaming, audio and video amx devices, video trees, and large projectors.
• Daily running reports and walkthroughs to maintain 100% kiosk operations, troubleshooting software and hardware configuration issues, assisting with infrastructure upgrades, repairs and testing to insure high level of productivity for visitors experience to the Jefferson Library of Congress.
• I service and maintain software applications, hardware peripherals approved by Library of Congress point of contacts. Utilizing Numara (Footprints), and Remedy Asset Management Systems as the tracking system to record, monitor, and document trouble items and work requests as set forth by the LOC and Confidential project management team.
• Provide support to the Information Technology Services (ITS) department to provide the highest levels of service to maintain support and network connection abroad in-house and teleworking via VPN checkpoint, F5 cisco vpn.
• Replicate and resolve software and hardware discrepancies reported from end-users by issued work request i.e. Remedy, and Numara (Footprints).
• Working through the configuration teams operation manuals to provide ITS/LOC scope to service all software and peripherals abroad.
• Build and setup Windows 2000 and Windows XP OS as assigned each LOC/ITS/ Confidential work request.
• Assigned to support and service LCE (Library of Congress Experience) for the Jefferson’s Great Hall Exhibits Windows Vista, Kiosk interactive touch screens computer displays throughout the center. Managed and service LCE events upon ITS support for Congressional members and millions of visitors daily.
• Currently supporting more than 5000 end-users and peripherals throughout the Library’s infrastructure in a SLA - Service Level Agreement task order contractual obligation.
• Supporting OSI and Copyright incidents daily while creating documentations for tracking and monitoring task request, projects, and teleworking process and procedures abroad.

Desktop Support\Configurations

Confidential, Washington DC

• I service and maintain software applications, hardware peripherals approved by LOC point of contacts. Utilizing Remedy Asset Management Systems as the tracking system to record, monitor, and document trouble items and work requests as set forth by the LOC and Confidential project management team.
• Provide support to the Information Technology Services (ITS) department to provide the highest levels of service to maintain support.
• Replicate and resolve software and hardware discrepancies reported from LOC end-users by issued work request i.e. Remedy.
• Configurations team lead as the WSUS, and LSD (livestate delivery) for all approved applications and patches to deployed or pushed (installed) and maintained by utilizing our assigned SCCM Administrators role and responsibilities to complete all task on time.
• Created reports and inspect application packing in LSD to maintain the updated software and patches.
• Working through the configuration teams operation manuals to provide ITS/LOC scope to service all software and peripherals abroad.
• Build and setup Windows 2000 and Windows XP OS as assigned each LOC/ITS/ Confidential work request.
• Re-assigned to support and service LCE (Library of Congress Experience) for the Jefferson’s Great Hall Exhibits Windows Vista, Kiosk interactive touch screens computer displays throughout the center. Managed and service LCE events upon ITS support for Congressional members and millions of visitors daily.

LAN\Desktop Support Specialist Lead

Confidential

• In a service level agreement (SLA) environment I monitored, maintained and supported all information technology related projects, services and infrastructures abroad. Created reports and other documentations weekly and monthly.
• Training, developing and leading a technical team of 10 combine with Helpdesk and tier2/3 technicians in installations, upgrades, and maintenance of all corporate owned computers and peripheral equipments for more than 2500+ end-users for United States Department of Agriculture in various locations.
• Assisting (RMA) risk management agency users with all hardware and software computer related needs. Providing desktop and network support in Windows and UNIX operating systems Environments. Network support for microcomputers, mobile devices, printers, scanners installations, and other devices to USDA’s government Common Computing Environment standards (CCE).
• Utilized multiple software applications to keep an accurate log in REMEDY and escalate trouble tickets for LAN support. Created and maintain a control database of equipment inventory and performing software application setups, installs, upgrades, and configurations upon request support in SharePoint, Citrix, MS/Checkpoint VPN, Lotus Notes Magnum, MS Exchange, SMS, Ghost and also assist with Verizon Wireless Communications with Cellular smart phones.
• Managed local area networks with Cisco switches and hubs connectivity through VLAN configurations and performing data back up and restores with Backup Exec software.
• Switches and hub settings for users and printers, running LAN (Cat5e) cables for network connections during connects/disconnects while relocating equipment and users.
• Manage and maintain the Washington DC Risk Management Agency’s infrastructure throughout the agency and offsite locations via remote access, netmeeting, and other communicational methods.

Senior Desktop Support

Confidential

• I was responsible for training, developing and leading a technical team of 10 Level 2 and 3 Helpdesk Technicians in the installation, upgrade, and maintenance of all corporate owned computers and peripheral equipment for 2500+ end-users for United States Department of Agriculture in various locations.
• Assisting (RMA) risk management agency users with all hardware and software computer related needs. Providing desktop and network support in Windows and UNIX operating systems Environment. Network support for microcomputers, printers, scanners installations, and other devices to USDA’s government (CCE) Common Computing Environment standard. Utilized multiple software applications to keep an accurate log in REMEDY and escalate trouble tickets for LAN support. Created and maintain a control database of equipment inventory and performing software application setups, installs, upgrades, and configurations upon request support in SharePoint, Citrix, MS/Checkpoint VPN, Lotus Notes Magnum, MS Exchange, SMS, Ghost and also assist with Verizon Wireless Communications with Cellular, smart phones/blackberry, wireless pc air cards and webinars.
• Managed the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, and operating systems as assigned and during scheduled migrations and installation.
• I served as the point of contact and Lead in the Washington, DC for United States Department of Agriculture Risk Management Agency’s Information Technology Infrastructure.

Senior Desktop Support

Confidential

• I was responsible for training, developing and leading a technical team of 10 Level 2 and 3 Helpdesk Technicians in the installation, upgrade, and maintenance of all corporate owned computers and peripheral equipment for 2500+ end-users for United States Department of Agriculture in various locations.
• Assisting (RMA) risk management agency users with all hardware and software computer related needs. Providing desktop and network support in Windows and UNIX operating systems Environment. Network support for microcomputers, printers, scanners installations, and other devices to USDA’s government CCE standard. Utilized multiple software applications to keep an accurate log in REMEDY and escalate trouble tickets for LAN support. Created and maintain a control database of equipment inventory and performing software application setups, installs, upgrades, and configurations upon request support in SharePoint, Citrix, MS/Checkpoint VPN, Lotus Notes Magnum, MS Exchange, SMS, Ghost and also assist with Verizon Wireless Communications with Cellular, smart phones/blackberry, wireless pc air cards and webinars.
• Managed the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, and operating systems as assigned and during scheduled migrations and installation.
• I served as the point of contact and Lead in the Washington, DC for United States Department of Agriculture Risk Management Agency’s Information Technology Infrastructure.

TECHNICAL SKILLS

Desktops, Laptops repairs on Dell, HP, and Gateway with Intel processors. Replace motherboards, RAM chips, keyboards, modems, APG/PCI hardware boards and network devices. Replaced CD/DVD-ROMs, floppy, Bluetooth, wireless mobile/cellular cards, hard drives, and power supplies for each components specification.

Dell, HP, Epson, Canon, and other performed regular maintenance by replacing bad rollers, toners, image burners, drums and belts. Scanners are exchanged due to being out dated or obsolete.