SUMMARY:

• Strategic thought leader with history of success in cloud, systems and network implementation, strategic planning, technology direction, design, delivery and implementation.
• Skilled in aligning end - user needs with long-term resolutions to complex IT challenges. Track record of success.
• Proven change agent, repeated success in driving efficiency and reducing total cost of ownership.
• Hands on technology leader with a blend of business and technology competencies and expertise to navigate and influence C-level management across business and IT.
• Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.
• Revitalized project management processes using ITIL and PMP standards.
• Integrated Agile and Scrum methodologies into software engineering processes.
• Authored documents consolidating the workflow improving the technical team productivity by 20% reducing the problem resolution time at Confidential .
• Improved the security posture by 50% for 50+ clients by implementing Cisco Firepower/Firesight Security at Confidential .
• Established IT infrastructure division at Archbrook and developed the network from three PC computer division to multisite datacenter.
• Implemented VMware saving over $500,000 in hardware spend.
• Implemented cost-effective, secure scalable solutions reducing annual spend by over $250k and fast tracking business growth resulting in the Archbrook sales growth from $20 million to $1 billion.

EXPERTISE AREA:

• Network & Systems Engineering
• IT Service Management
• Project Management Strategic Planning
• IT Security
• Cloud Services
• Network & Server Optimization
• Data Backup & Recovery
• Business Continuity
• Disaster Recovery
• Datacenter Management
• Testing & Troubleshooting
• Cross - Team Collaboration

TECHNICAL PROFICIENCIES:

Protocols: Windows 7/8/10; Mac OS X; VMware4.5-6.7; Exchange 2007/2010/2013/2016 ; Windows Server NT/ 2000/2003/2008/2008 R2/2012/2012R2/2016; CITRIX; CISCO IOS; HP; Elfiq; Riverbed; EMC

Software: Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, SharePoint; QuickBooks; Peachtree; SAGE; Exchange; Office365, Veeam, Datto, StorageCraft, ERP, WMS, Firepower.

Technologies: DNS, AD, LDAP, DHCP, FSMO, VLAN, RIP, BGP, VPN, TRUNK, LACP, HSRP, IOS, LAN, WAN, WLAN, MPLS, Point to Point, T1, T3, Ethernet, AS2, FTP, SFTP, SD-WAN

PROFESSIONAL EXPERIENCE:

Confidential, Cedar Grove, NJ

IT Service Manager

Responsibilities:

• Directed several concurrent technology projects for key clients including hardware software upgrades/ migrations/ consolidations, database implementations, Help Desk management, IT Security implementation in line with aggressive timeline, quality and business requirements.
• Subject matter expert to the senior executives, cross functional teams and business stakeholders.
• Defined the project scopes, controls, estimating, planning, scheduling, resource allocation, and overseeing the configurations, testing, integration, implementation, maintenance and troubleshooting.
• Managed a team of 10 IT consultants and an annual operating budget of $0.5 million.
• Implemented enterprise wide backup and recovery strategy improving the speed of system recovery.
• Collaborated with internal and external partners, vendors, and global teams for successful execution of infrastructure projects.
• Project managed multiple infrastructure projects from concept to completion, projects include migrations from legacy systems to emerging technologies, hardware and software deployments/upgrades, VMware implementations, multisite network layouts and redesigns.
• Built a customer information database improving global consulting time and efficiency resulting significant savings in terms of time and money for the client.
• Deployed new IT security initiatives including implementing Firepower Cisco security suite at over 50 client sites improving their IT Security posture.
• Improved overall network communication establishing stable redundant and secure environment.
• Launched process improvements for Help Desk, documented best practices, resolutions to common and complex technical problems creating a comprehensive knowledge database improving productivity and efficiency of the Help Desk personnel.
• Implemented transformative IT policies to harden system security enhanced security measures for password requirements and user access.
• Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
• Integral participant in cross-functional troubleshooting of complex network and systems infrastructure; delivered recommendations for solutions and improvement.

Confidential, Lake Hopatcong, NJ

VP & CIO

Responsibilities:

• Directed strategy, technology direction, architecture and delivery of IT infrastructure.
• Subject matter expert developing IT architecture focusing on business, software, data, security, and infrastructure; point of contact for technology vendors and business stakeholders.
• Managed high achieving diverse group of systems and network engineers and security specialists.
• Delivered architecture framework and technology roadmap ensuring development and maintenance plans aligned with business strategy.
• Oversaw licensing, program budget, forecasting and vendor relationships.
• Led customer infrastructure migration project migrating legacy systems to emerging technologies improving global performance.
• Trained help desk technicians on best practices, evaluation, troubleshooting and resolving technical issues resulting in improving the resolution time by 45%.
• Hired, trained, and mentored new hires, trained them on proper protocol of project layout, design, management and execution.