SUMMARY:

• Experience involved in desktop computers, laptops, break/fix, over 50 migrations in my years of experiences and network troubleshooting, configuration, and connectivity issues also.
• I have team Lead experience in Windows deployments/migrations.
• I have heavy emphasis on VIP’s, Managers, and the upset personalities with technical issues first.
• I’m also proficient in refurbishing laptops, desktops and various computer components. Monitor and maintain Active Directories, GPO Folders, OU’s access and password reset for the user community. Lead Tech in installing configuring and testing applications, pre - Windows 7 rollout to Windows 10.
• I’m well experienced in troubleshooting applications on Windows 1 through 10 and MAC (Apple Computers).
• Through troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems and network system components, cisco routers, switches and hubs. Windows 1 through Windows 10 operating systems, with high concentration on managers, supervisors technical issues as a priority.
• I have been exposed to and processing technical issue in Windows Server 2003, 2008 and 2012. I have all the required personal tools to do all types of hardware repairs/upgrades to laptops/desktops/androids, even an electronical blower to remove all dust particles from inside. Exposed to script modification via PowerShell.

TECHNICAL SKILLS:

• Windows 1 through Windows 10 operating systems, with high concentration on managers, supervisor technical issues as a priority. Exposure to and processing technical issue in Windows Server 2003, 2008 and 2012. Heavy involvement with MAC operating systems hardware/software
• Microsoft Office Applications: Access, Excel, Lync, OneNote, Outlook, Outlook Express, PowerPoint, Project, Publisher, SharePoint Designer, SharePoint Foundation, Visio, Word Mapmaker, SCCM, CATS computer asset tracking system and Remedy ticketing software.
• Server Applications: Microsoft Active Directory 2003, 2008 and 2012, Citrix, Lync Server, SharePoint, Excel Services and Project Server, VMWARE WorkStation 10, SAML, MVS-JES2, OS/VS1, TSO, ISPF, TLMS, SDSF and CICS.
• Online Services: Microsoft Office Live, Microsoft Office Live Meeting, Office Web Apps, Outlook Web App and Sway. IBM System 3090 & IBM System 36 Cisco router manipulation, CAT5 running through buildings and confirming correct IP setup for router and network. Mac/Apple network setup and basic trouble shooting software/hardware issues. I’m very familiar with Team Viewer and LogMeIn for remote accessing. Windows deployment and deployment kit use over a network and manual deployment experience.

EXPERIENCE:

Confidential- Newtown Square, PA.

Remote Technician Specialist

• Responsibilities included problem detection, resolving technical issues, reinstalling software.
• Experience involved pushing software to laptops/desktops via SCCM, configuration, and training of software, connectivity to network and heavy emphasis on VPN connections.
• Assist users on all aspects or connectivity issues to the network.
• New employee setup up and removal of former employers or transfer to other departments via Active Directory, GPO’s File access and password reset for user community.
• Lead Tech in installing configuring and testing applications, windows 10 remotely.
• Do troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems and network system components remotely.
• Installed and interfaced computer hardware including multimedia, memory and video components and systems.
• Mac/Apple network setup and basic trouble shooting software/hardware issues. Desk top support/trouble shooting, application update/refresh and hardware replacement upgrades.
• Mac setup, trouble shooting and hardware repair.

Confidential - Philadelphia, PA

Desktop Engineer / Break Fix Technician May 2006

• Responsibilities included problem detection, resolving technical issues, reinstalling software and hardware.
• Responsible for 8 Stores technical issues for employees
• Resolve all issues remotely via “TEAMVIEWER”.
• Fix all printer issues.
• Manually reimage machines to windows 10 professional.
• Upgrade to all current applications for the environment when needed.
• Installed and interfaced computer hardware including multimedia, memory and video components and systems.
• Mac/Apple network setup and basic trouble shooting software/hardware issues. Desk top support/trouble shooting, application update/refresh and hardware replacement upgrades.
• Mac setup, trouble shooting and hardware repair.

Confidential - Philadelphia, PA Ongoing Support per Diem

Desktop Support/ Desktop Lead (Consultant) June 1984

• Responsibilities included problem detection, resolving technical issues, reinstalling software and hardware, CAT5 cables and maintaining the company network.
• Experience involved in desktop computer, laptop and network troubleshooting, configuration, and connectivity also Team Lead experience in Windows deployment
• Refurbished laptops, desktop stations and various computer components.
• Monitor and maintain Active Directories, GPO’s File access and password reset for user community.
• Lead Tech in installing configuring and testing applications, pre-Windows 7 rollout. Troubleshooting applications on Windows 7.
• Do troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems and network system components.
• Installed and interfaced computer hardware including multimedia, memory and video components and systems.
• Desk top support/trouble shooting, application update/refresh and hardware replacement upgrades. 8 PC towers/laptop environments.

Confidential - Moorestown, N

Desktop Engineer / Break Fix Technician

• Responsibilities included problem detection, resolving technical issues, reinstalling software and hardware.
• Experience involved pushing software to laptops/desktops via SCCM, configuration, and training of software, also station setup, connectivity to network and heavy emphasis on wire management.
• Refurbished laptops, desktop stations and various computer components.
• New employee setup up and removal of former employers or transfer to other departments via Active Directory, GPO’s File access and password reset for user community.
• Lead Tech in installing configuring and testing applications, pre-Windows 7 and XP rollout to Windows 8.1 and windows 10.
• Do troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems and network system components.
• Installed and interfaced computer hardware including multimedia, memory and video components and systems.
• Mac/Apple network setup and basic trouble shooting software/hardware issues. Desk top support/trouble shooting, application update/refresh and hardware replacement upgrades.
• Mac setup, trouble shooting and hardware repair.

Confidential- Horsham, PA

Desktop Lead (Contractor)

• Experience involved pushing software to laptops/desktops via SCCM, configuration, and training of software, also station setup, connectivity to network and heavy emphasis on wire management.
• Desktop support/trouble shooting, application update/refresh and hardware replacement upgrades. For HP& Lenovo Laptop environments
• Executed daily operations of tracking computer inventory and updates. Modified existing scripts via PowerShell.
• Perform basic end user account, permissions and access administration via Active Directory and password resets respond to users concerns for password resets, outlook issues, Microsoft issues, printer issues and access concerns. Heavy emphasis on third party access to the network via SAML tools for authentication.
• Log and maintain a continuous flow of technical issues for user community. Mac/Apple network setup and basic trouble shooting software/hardware issues.
• Installed and interfaced computer hardware including multimedia, memory and video components and systems.
• Mac setup, trouble shooting and hardware repair.

Confidential - Langhorne, PA

Desktop Lead (Contractor)

• Team Lead for the complete image, configuration (per user) and distribution of new workstations containing Windows XP. Installation of proprietary software when needed. Memory upgrade to older workstations
• Desktop support/trouble shooting, application update/refresh and hardware replacement upgrades. For HP& Lenovo Laptop environments
• Respond to users’ technical issues remotely. Heavy emphasis on third party access to the network via SAML tools for authentication. Modified existing scripts via PowerShell.
• Update and maintain Organizational Units and file access in Active Directory
• Respond to users concerns for password resets, outlook issues, Microsoft issues, printer issues and access concerns. Mac/Apple network setup and basic trouble shooting software/hardware issues.
• Experience involved pushing software to laptops/desktops via SCCM, configuration, and training of software, also station setup, connectivity to network and heavy emphasis on wire management.
• Installed and interfaced computer hardware including multimedia, memory and video components and systems.
• Mac setup, trouble shooting and hardware repair.

Confidential- Devon, PA

Desktop Support (Contractor)

• Order new PC parts and reschedule technicians out in the field to revisit customer to complete their tasks.
• Executed daily operations of answering IT help desk hotline and emails, which produces call ticket logging, follow-up and closure. Modified existing scripts via PowerShell.
• Establish and reconfirm Virtual Private Network connections to technicians out in the field. Heavy emphasis on third party access to the network via SAML tools for authentication.
• Experience involved pushing software to laptops/desktops via SCCM, configuration, and training of software, also station setup, connectivity to network and heavy emphasis on wire management.
• Perform basic end user account, permissions and access administration via Active Directory and password resets. Mac/Apple network setup and basic trouble shooting software/hardware issues.
• Desktop support/trouble shooting, application update/refresh and hardware replacement upgrades. 156 PC tower environments
• Mac setup, trouble shooting and hardware repair.

Confidential- Norristown, PA

Desktop Support (Paid Internship)

• Executed daily operations of tracking computer inventory and updates.
• Worked with applicable help desk related vendors and service providers.
• Monitor and maintain Active Directories, GPO’s File access and password reset for user community.
• Refurbished laptops, desk stations, test stations, and various computer components.
• Did software and hardware installation, end-user support and training, supporting and customizing VB/MS Access, and maintained all CAT-5 and infrared ports around the station using the punch down tool and other related tools, serviced all quad racks, battery chargers and kept track of stock items.
• Desktop support/trouble shooting, application update/refresh and hardware replacement upgrades. 130 PC tower environments
• Mac setup, trouble shooting and hardware repair.

Confidential

Administrator (Paid Internship)

• Supported and maintain the user community on the proper use of navigating on the internet.
• Supported all upper management on all daily projects.
• Desktop and network damage control. Rebuilding office sites at various locations.
• Developed procedures and practices for testing reliability and stability for users attempting to get back into the work force.
• Administered all desktop related functions including hardware and software set-up and configuration.
• Trained the user community on the proper way to produce a good resume and cover letter via Win Way
• Assisted in all team projects for the user community workshop classes.

Confidential - Philadelphia, PA

Desktop Support Technician (Paid Internship)

• Executed daily operations ghost imaging, wiping HD's clean for reinstalling new Operating System’s on them if GHZ's of tower/laptop meets the speed requirements.
• Responsible for providing PC/LAN/WAN support to 150 users, which includes telephone and desktop support over a Windows environment.
• Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
• Configured and installed new software on Hard Drive's for completion of towers/laptops being restored.
• Laptop/Desktop setup of all new work Station areas as well as printer setups to the network.
• Refurbished laptops, desktop stations, test stations, and various computer components.
• Desktop support/trouble shooting, application update/refresh and hardware replacement upgrades. 80 PC tower environments
• Mac setup, trouble shooting and hardware repair.

Confidential - Philadelphia, PA

Network Administrator / Trainer

• Supported and maintain the user community on the proper use of navigating on the internet.
• Refurbished laptops, desk stations, test stations, and various computer components.
• Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
• Monitored and maintained all user access and printer issues in a 15 PC peer to peer environment.
• Trained the user community on the proper way to produce a good resume and cover letter via Win Way software.
• Desktop support/trouble shooting, application update/refresh and hardware replacement upgrades. 96 PC tower environments

Confidential - Philadelphia, PA

Desktop Support

• Responded to all escalated requests via email or phone for Attorney’s needs for all types of records for court.
• Handle all subpoenas and signed authorization for attorneys with the local courts, out of state courts and opposing attorneys.
• Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades. Monitored and maintain 96 PC towers.
• Interviewed clients for appropriate information for perspective cases.
• Monitored and maintain all attorney’s business schedules daily.
• Developed and produced PowerPoint presentations for attorneys.