Desktop Support Specialist Resume Arlington, VA - Hire IT People

SUMMARY:

Results - oriented Information Technology professional, with 10+ years of delivering outstanding Desktop Technical Support, System Administration, and Customer Service.
Detail and results oriented with strong interpersonal and communication skills utilized to implement innovative strategies and successfully achieve organizational objectives.
History of delivering projects within IT infrastructures, executing application rollouts, upgrades, and providing direct support to end-users.
Recognized for providing an exceptional level of customer service, and facilitating expertise in administering troubleshooting, and facilitating onsite and remote support for hardware, software, OS, printers, and network connectivity.
Consistently initiates process improvements that improve quality and address new challenges in fast-paced every changing environments.

CORE COMPETENCIES:

TECHNICAL PROFICIENCIES:

Platforms: Windows 10, Windows 8.1, Windows 7, Windows XP, NT, Windows 98/2000

Systems: Lotus Notes 8.5.2, Notes 7R.7.02, Lotus Domino 5, Remedy/SRS5.0 & 6.03, ESMT, Same Time 7.5.1/8.02

Software: MS Active Directory, VMware, Outlook 2016 & 2013, MS Office Suite, MS 95/97/98/2000 , Internet Explorer, Citrix, SCCM

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Desktop Support Specialist

Responsibilities:

Win 10 migration team member whom provide onsite support to end users.
Assist customer in setting up Outlook Client/ PST’s and map network printers.
Replace old classified personal computers with new PCs and provide network connectivity.
Familiar with Powershell scripts.
Provide administrative support with desktops, tablets and laptops.
Perform onsite analysis, diagnosis and implement corrective solutions.
Collaborate closely with other members of the Desktop Support Team.

Confidential, Ft. Meade, Maryland

Lead Help Desk Technician

Responsibilities:

Respond to and administer frontline customer service.
Answer queries by phone, email and or create help desk ticket.
Assist team members to configure and troubleshoot unclassified and classified workstations.

Confidential, Washington, DC

IT Specialist

Responsibilities:

Effectively interact with vendors to resolve hardware and software issues and manage licensing agreements.
Analyze, install, and modify networks, software, and databases and create computer accounts via Active Directory.
Utilize KVM switchbox to control multiple computers and connect to all servers.
Provide technical support and serve as primary point of contact to users who need assistance with the operation of their hardware or software.

Confidential, West Windsor Township, NJ

Mainframe Computer Operator

Responsibilities:

Executed display commands and PF key settings and utilized basic JCL concepts to code.
Ensured all visitors signed in and had access to the Sensitive Compartmented Information Facility ( Confidential ) area.

Confidential, Elkridge, MD

Network /Systems Administrator

Responsibilities:

Held responsibility to provide all levels of technical support for academic operations of IT systems which included providing oversight and management of PC equipment, installed software, and performed security duties such as applying data wipe disk software to remove data from hard drives .
Conducted inventory for unclassified and classified network systems in accordance IT guidelines.

Confidential, Herndon, VA

Senior Help Desk Technician

Responsibilities:

Provided technical support and collaborated with multiple team members to relocate peripherals, computer systems and shadow members in efforts to rebuilt and test workstations to ensure network connectivity and distribution.
Led documentation efforts to ensure ease of access to critical information through the utilization of Microsoft Outlook on the classified network.