SUMMARY:
To obtain a full - time position in the area of Helpdesk Technical Support, Network Systems Administrationand Software Development.
TECHNICAL SKILLS:
Applications: MS-Office, Windows PowerShell
Programming: C/C++, Java, JavaScript, UNIX, Perl Script, COBOL, RPG400, Assembly Machine Language, HTML/CSS
Database: MySQL, Relational Data Modeling
Networking: TCP/IP, DHCP, DNS, Active Directory, LAN/WANCisco Routers and Switches configuration, Network Protocols Configuration, Cabling
Operating Systems: Windows XP, Windows 7, Windows 10, Mac OS, UNIX, Red Hat Linux, Fedora Core
PROFESSIONAL EXPERIENCE:
Confidential, Herndon, VA
Desktop Support Technician
Responsibilities:
- Provided Tier1 and Tier2 technical support to end user through Service-Now ticketing system, by phone and email
- Diagnosed and resolved technical issue tickets relating hardware and software
- Reimaged and deployed computers, and backed up user data and reinstalled applications requested
- Troubleshoot printer issue and replaced request parts as needed
- Assisted users with the use of the windows system, and resolved technical issues
- Escalated ticket and worked with appropriate IT teams to help resolve user technical issues.
- Performed inventory computer equipment and shipment to other company’s locations as requested.
Confidential, Fairfax, VA
Windows 7 Deployment Technician
Responsibilities:
- Performed inventory on existing PCs locations, type, peripherals
- Migrated Windows XP machines to Windows 7
- Installed printers and standard healthcare peripherals including Signature Pads, and barcode scanners
- Installed requested applications, and ensured they worked properly with the new system
- Assisted users with backup data, the use of the new system, and resolved technical issues
- Worked with other Systems Administration teams to help resolve user technical related issues.
Confidential, Boca Raton, FL
Microsoft Office 365 Technical Support
Responsibilities:
- Responded and resolved technical issues to incoming calls and customer emails related to Microsoft Office 365 Suite
- Performed trouble ticket tracking documentation, resolution, escalation, and follow-up
- Collaborated with other teams to help and resolve customer’s technical issues.
Confidential, Ashburn, VA
PC Deployment Technician
Responsibilities:
- Performed the PC Refresh Project for Confidential company, enhanced stability and operation of systems and networks by migrating Windows XP Professional to Windows 7
- Collected all client data on accessible PCs and transferred to new computers, installed requested applications, and modified configuration settings
- Assisted user and resolved technical issues, and the use of the new system.
Confidential, Fairfax, VA
Helpdesk Support Technician
Responsibilities:
- Assisted customers on technical and policy issues regarding the Confidential Internet Domain Registry Program by answering telephone inquiries and emails
- Performed data research, data entry, website navigation to resolve technical issues and served customer needs
- Filling and maintaining accurate records, assembling documents, materials and data records in response to inquiries, and transitional activities
- Worked with other higher level IT teams to help resolve end user issues.
Confidential, Rochester, NY
Helpdesk Support Technician
Responsibilities:
- Performed hardware and software system installation and configuration, network connectivity, PC imaging, maintenance and troubleshooting computers, monitors, peripheral equipment problems throughout the County Services
- Responded and resolved technical issues to incoming calls, emails, and documented reported problems, and performed trouble ticket tracking escalation, resolution, documentation and follow-up
- Performed on-site, and remote technical support to end user
- Collaborated with other IT Teams to follow-up and resolve service requests
