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Desktop Support Technician Resume

Herndon, VA

SUMMARY:

To obtain a full - time position in the area of Helpdesk Technical Support, Network Systems Administrationand Software Development.

TECHNICAL SKILLS:

Applications: MS-Office, Windows PowerShell

Programming: C/C++, Java, JavaScript, UNIX, Perl Script, COBOL, RPG400, Assembly Machine Language, HTML/CSS

Database: MySQL, Relational Data Modeling

Networking: TCP/IP, DHCP, DNS, Active Directory, LAN/WANCisco Routers and Switches configuration, Network Protocols Configuration, Cabling

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OS, UNIX, Red Hat Linux, Fedora Core

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Desktop Support Technician

Responsibilities:

  • Provided Tier1 and Tier2 technical support to end user through Service-Now ticketing system, by phone and email
  • Diagnosed and resolved technical issue tickets relating hardware and software
  • Reimaged and deployed computers, and backed up user data and reinstalled applications requested
  • Troubleshoot printer issue and replaced request parts as needed
  • Assisted users with the use of the windows system, and resolved technical issues
  • Escalated ticket and worked with appropriate IT teams to help resolve user technical issues.
  • Performed inventory computer equipment and shipment to other company’s locations as requested.

Confidential, Fairfax, VA

Windows 7 Deployment Technician

Responsibilities:

  • Performed inventory on existing PCs locations, type, peripherals
  • Migrated Windows XP machines to Windows 7
  • Installed printers and standard healthcare peripherals including Signature Pads, and barcode scanners
  • Installed requested applications, and ensured they worked properly with the new system
  • Assisted users with backup data, the use of the new system, and resolved technical issues
  • Worked with other Systems Administration teams to help resolve user technical related issues.

Confidential, Boca Raton, FL

Microsoft Office 365 Technical Support

Responsibilities:

  • Responded and resolved technical issues to incoming calls and customer emails related to Microsoft Office 365 Suite
  • Performed trouble ticket tracking documentation, resolution, escalation, and follow-up
  • Collaborated with other teams to help and resolve customer’s technical issues.

Confidential, Ashburn, VA

PC Deployment Technician

Responsibilities:

  • Performed the PC Refresh Project for Confidential company, enhanced stability and operation of systems and networks by migrating Windows XP Professional to Windows 7
  • Collected all client data on accessible PCs and transferred to new computers, installed requested applications, and modified configuration settings
  • Assisted user and resolved technical issues, and the use of the new system.

Confidential, Fairfax, VA

Helpdesk Support Technician

Responsibilities:

  • Assisted customers on technical and policy issues regarding the Confidential Internet Domain Registry Program by answering telephone inquiries and emails
  • Performed data research, data entry, website navigation to resolve technical issues and served customer needs
  • Filling and maintaining accurate records, assembling documents, materials and data records in response to inquiries, and transitional activities
  • Worked with other higher level IT teams to help resolve end user issues.

Confidential, Rochester, NY

Helpdesk Support Technician

Responsibilities:

  • Performed hardware and software system installation and configuration, network connectivity, PC imaging, maintenance and troubleshooting computers, monitors, peripheral equipment problems throughout the County Services
  • Responded and resolved technical issues to incoming calls, emails, and documented reported problems, and performed trouble ticket tracking escalation, resolution, documentation and follow-up
  • Performed on-site, and remote technical support to end user
  • Collaborated with other IT Teams to follow-up and resolve service requests

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