Desktop Support Technician Resume Herndon, VA - Hire IT People

SUMMARY:

To obtain a full - time position in the area of Helpdesk Technical Support, Network Systems Administrationand Software Development.

TECHNICAL SKILLS:

Applications: MS-Office, Windows PowerShell

Programming: C/C++, Java, JavaScript, UNIX, Perl Script, COBOL, RPG400, Assembly Machine Language, HTML/CSS

Database: MySQL, Relational Data Modeling

Networking: TCP/IP, DHCP, DNS, Active Directory, LAN/WANCisco Routers and Switches configuration, Network Protocols Configuration, Cabling

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OS, UNIX, Red Hat Linux, Fedora Core

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Desktop Support Technician

Responsibilities:

Provided Tier1 and Tier2 technical support to end user through Service-Now ticketing system, by phone and email
Diagnosed and resolved technical issue tickets relating hardware and software
Reimaged and deployed computers, and backed up user data and reinstalled applications requested
Troubleshoot printer issue and replaced request parts as needed
Assisted users with the use of the windows system, and resolved technical issues
Escalated ticket and worked with appropriate IT teams to help resolve user technical issues.
Performed inventory computer equipment and shipment to other company’s locations as requested.

Confidential, Fairfax, VA

Windows 7 Deployment Technician

Responsibilities:

Performed inventory on existing PCs locations, type, peripherals
Migrated Windows XP machines to Windows 7
Installed printers and standard healthcare peripherals including Signature Pads, and barcode scanners
Installed requested applications, and ensured they worked properly with the new system
Assisted users with backup data, the use of the new system, and resolved technical issues
Worked with other Systems Administration teams to help resolve user technical related issues.

Confidential, Boca Raton, FL

Microsoft Office 365 Technical Support

Responsibilities:

Responded and resolved technical issues to incoming calls and customer emails related to Microsoft Office 365 Suite
Performed trouble ticket tracking documentation, resolution, escalation, and follow-up
Collaborated with other teams to help and resolve customer’s technical issues.

Confidential, Ashburn, VA

PC Deployment Technician

Responsibilities:

Performed the PC Refresh Project for Confidential company, enhanced stability and operation of systems and networks by migrating Windows XP Professional to Windows 7
Collected all client data on accessible PCs and transferred to new computers, installed requested applications, and modified configuration settings
Assisted user and resolved technical issues, and the use of the new system.

Confidential, Fairfax, VA

Helpdesk Support Technician

Responsibilities:

Assisted customers on technical and policy issues regarding the Confidential Internet Domain Registry Program by answering telephone inquiries and emails
Performed data research, data entry, website navigation to resolve technical issues and served customer needs
Filling and maintaining accurate records, assembling documents, materials and data records in response to inquiries, and transitional activities
Worked with other higher level IT teams to help resolve end user issues.

Confidential, Rochester, NY

Helpdesk Support Technician

Responsibilities:

Performed hardware and software system installation and configuration, network connectivity, PC imaging, maintenance and troubleshooting computers, monitors, peripheral equipment problems throughout the County Services
Responded and resolved technical issues to incoming calls, emails, and documented reported problems, and performed trouble ticket tracking escalation, resolution, documentation and follow-up
Performed on-site, and remote technical support to end user
Collaborated with other IT Teams to follow-up and resolve service requests