Senior Application Manager Resume Livonia, MI - Hire IT People

SUMMARY:

IT Applications Manager with extensive background across entire SDLC for healthcare applications (e.g., software development, testing, project management, application analysis, and user support) in multi - site integrated health systems.
Well-versed in translating user requirements into design specifications.
Also adept with system maintenance and enhancements.
Foundational experience in acute and direct Confidential care.
Demonstrated ability to successfully manage M&A-related system integrations and conversions.
Recognized for communication with all organization levels and leadership.

APPLICATION EXPERIENCE:

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

Senior Application Manager

Responsibilities:

Designed and deployed new Soarian functionality supporting HL7 integration with third party applications.
Charged with integrating three different application teams to establish unified team to accelerate implementation of new Confidential release across acute care facilities representing ~542K discharges/year.
Conducted extensive team building activities to improve communication and collaboration and enable on-time completion of project milestones. Led team to sustain application maintenance and SLA metrics above 98% threshold while also achieving all implementation milestones.
Collaborated with clients on cross-functional teams to optimize workflows, implement enhancements and support problem management.

Application Manager

Confidential

Responsibilities:

Led implementation of expanded Soarian clinical documentation, standardized CPOE order sets, Confidential and electronic provider documentation to reduce healthcare costs, inefficiencies, and eliminate transcription errors.
Led implementation of $5MM Meaningful Use Stage 2 project across five facilities. Served dual project roles as application architect with direct build assignments and managing resource allocations.
Conducted weekly client user meetings providing schedule of pending upgrades, enhancement, product demonstration and status of outstanding issues.
Redesigned operational support structure and instituted department-wide cross to enhance team’s ability to efficiently support application maintenance and break/fix issues.
Dramatically improved customer service satisfaction, increasing SLA compliance from 80% to >98%.
Reduced staff burnout and turnover as result of operational structure changes. Achieved Tier 1 leadership status on colleague surveys and increased staff retention rate to 90%.
Developed and implemented team dedicated to application user provisioning and security policies. Reduced turnaround time by 84%, from 12 days to 2 days.

Application Analyst

Confidential

Responsibilities:

Proactively collaborated with two peers to design and launch standardized application build specifications across all clinical areas, decreasing resolution times by 50%.
Led effort to define standard Confidential clinical model across four hospitals and > 10K users.
Implemented go-live simultaneously across all four facilities and their users.
Mentored and developed Application Analyst I and II colleagues, resulting in three of the five being promoted.
Oversaw development and testing for various application solutions to be incorporated into workflow processes and enhance Confidential t care.
Assigned creation of test scripts, troubleshooting, documentation, and other tasks associated with testing based on team members’ abilities.

Application Analyst

Confidential

Responsibilities:

Drove implementation and support of corporate Invision System .
Developed procedures and documentation on system maintenance and analyst support tasks as consultants were replaced with Confidential hires.
Provided troubleshooting for applications and HL7 interfaces.
Managed issue escalations with internal technology teams and vendor teams.

Application Analyst

Confidential

Responsibilities:

Served as Lead Analyst for detailed Confidential t Accounting conversion at Confidential during SMS Unity implementation.