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Senior Application Manager Resume

Livonia, MI

SUMMARY:

  • IT Applications Manager with extensive background across entire SDLC for healthcare applications (e.g., software development, testing, project management, application analysis, and user support) in multi - site integrated health systems.
  • Well-versed in translating user requirements into design specifications.
  • Also adept with system maintenance and enhancements.
  • Foundational experience in acute and direct Confidential care.
  • Demonstrated ability to successfully manage M&A-related system integrations and conversions.
  • Recognized for communication with all organization levels and leadership.
  • Clinical & Revenue Applications
  • ITIL Methodology
  • PMO Methodology
  • Confidential / HIT Formats
  • HL7 / Interface Processing
  • Workflow Optimization

APPLICATION EXPERIENCE:

  • Soarian Clinicals
  • Soarian Portal (Dashboard)
  • Cerner/Siemens (Pharmacy, Openlink, Invision, Ad-Hoc)
  • Fuji PACs
  • Heartlab
  • CBord
  • MUSE Cardiology
  • Sunquest Lab
  • Siemens Radiology
  • Scheduling
  • MS Office (Project, Visio, Access, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

Senior Application Manager

Responsibilities:

  • Designed and deployed new Soarian functionality supporting HL7 integration with third party applications.
  • Charged with integrating three different application teams to establish unified team to accelerate implementation of new Confidential release across acute care facilities representing ~542K discharges/year.
  • Conducted extensive team building activities to improve communication and collaboration and enable on-time completion of project milestones. Led team to sustain application maintenance and SLA metrics above 98% threshold while also achieving all implementation milestones.
  • Collaborated with clients on cross-functional teams to optimize workflows, implement enhancements and support problem management.

Application Manager

Confidential

Responsibilities:

  • Led implementation of expanded Soarian clinical documentation, standardized CPOE order sets, Confidential and electronic provider documentation to reduce healthcare costs, inefficiencies, and eliminate transcription errors.
  • Led implementation of $5MM Meaningful Use Stage 2 project across five facilities. Served dual project roles as application architect with direct build assignments and managing resource allocations.
  • Conducted weekly client user meetings providing schedule of pending upgrades, enhancement, product demonstration and status of outstanding issues.
  • Redesigned operational support structure and instituted department-wide cross to enhance team’s ability to efficiently support application maintenance and break/fix issues.
  • Dramatically improved customer service satisfaction, increasing SLA compliance from 80% to >98%.
  • Reduced staff burnout and turnover as result of operational structure changes. Achieved Tier 1 leadership status on colleague surveys and increased staff retention rate to 90%.
  • Developed and implemented team dedicated to application user provisioning and security policies. Reduced turnaround time by 84%, from 12 days to 2 days.

Application Analyst

Confidential

Responsibilities:

  • Proactively collaborated with two peers to design and launch standardized application build specifications across all clinical areas, decreasing resolution times by 50%.
  • Led effort to define standard Confidential clinical model across four hospitals and > 10K users.
  • Implemented go-live simultaneously across all four facilities and their users.
  • Mentored and developed Application Analyst I and II colleagues, resulting in three of the five being promoted.
  • Oversaw development and testing for various application solutions to be incorporated into workflow processes and enhance Confidential t care.
  • Assigned creation of test scripts, troubleshooting, documentation, and other tasks associated with testing based on team members’ abilities.

Application Analyst

Confidential

Responsibilities:

  • Drove implementation and support of corporate Invision System .
  • Developed procedures and documentation on system maintenance and analyst support tasks as consultants were replaced with Confidential hires.
  • Provided troubleshooting for applications and HL7 interfaces.
  • Managed issue escalations with internal technology teams and vendor teams.

Application Analyst

Confidential

Responsibilities:

  • Served as Lead Analyst for detailed Confidential t Accounting conversion at Confidential during SMS Unity implementation.

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