IT Support Specialist Resume

SUMMARY:

Experienced and knowledgeable IT Support Professional seeking to contribute training and acquired skills within a Tier one Technical Support and/or Help Desk role. With knowledge of hardware, software, networking systems; capable of providing network support solutions to protect confidentiality, integrity, and availability of information and information systems. Comfortable operating in a wide variety of platforms and technology environments. Effective communicator; able to explain complex processes, in easy to understand terms for end users. Skilled in proactive resolution and of critical systems/network issues.

PROFESSIONAL EXPERIENCE:

Confidential, Monmouth, N.J

IT Support Specialist

Responsible for imaging Laptops, Desktops, Mac’s, preparation, inventory and deployment of new Laptops Desktops, Mac’s and assisting users with data backup, imaging using DJMCN Ethernet, Update McAfee, SCCM, BMC Smart IT, Remedy On Demand, Oracle PeopleSoft, Devops Tools, Code of Conduct, Mac’s Launch Self Service and Enable File Vault Encryption, Run Self Service again and install Google Chrome, McAfee Endpoint Encryption, Microsoft Office 2011 SP3

Confidential, Branchburg N.J

IT Support Specialist

Imaged Desktops and for Newark School, using USB drive make changes in the BIOS Settings, Boot Order
Imaged Laptops and Desktops for Jersey City School
Imaged Desktops and Laptops for GE Healthcare
Engraved Notebooks for Jersey City Schools and River Dell Schools

Confidential, Edison N.J.

Support Technician

Joined desktop to the Domain
Installed and configured Outlook for use of calendar
Ran all applications initially to ensure proper performance and functionality
Unboxed Dell Desktop’s, Security Desktop’s

Confidential, N.J

IT Support Specialist

Supported over 500 end users
Assisted in transition from Lotus Notes to Outlook
Worked directly with BMC Marimba Software Distribution group to trouble shoot missing and failed software installation requests from the Distributed Application Software self - service portal
Maintained laptop inventory procedures including: acquiring asset tag, utilizing Marimba Software to ensure all products from checklist were implemented, backup of critical information onto company network and reinstall/reimage
Transitioned from Windows XP to Windows 7, backed up information from XP to network, reinstallation onto Windows 7
Joined users to Domain
Maintained policy service updates
Received and closed tickets in Remedy

Confidential, NJ

PC Installation Technician

Unpacked and installed PC Teller stations, installed servers, set up UPS
Installed MICR readers
Installed Lexmark Printers, at designation areas
Installed the Teller PC and Headless PC in the Server Room
Connected the one Teller PC into switch port, running retail QA Scripts
Connected Headless PC’s into switch ports & connected printers to network drops

Confidential, Somerville, NJ

Computer Technician

Imaged computers systems such as desktops, notebooks, by using a Server
Upgraded all software, documentation of operations and procedures in detail
Deployed desktops and notebooks for Jersey City School District verify connection to network at schools
Imaged Administrator desktops for Newark School District by using a CD
Installed network equipment in cabinets and rack