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Technical & Administrative Support Specialist Resume

Silver Spring, MD

SUMMARY:

To provide experienced technical and administrative support to a professional organization that will allow me to fully apply my skills, which in return will help ensure the company’s growth and success.

PROFESSIONAL SKILLS:

Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint), Office 365, SharePoint, Adobe Acrobat (Pro, Reader), Adobe Connect, Document/Database Management, Google Apps (Google Drive and Hangouts), Spiceworks, QuickBooks, Use of Standard Office Equipment, Multi - Line Phone System, Grant Solutions, Application Review Module (ARM) System, G5.gov system

INTERPERSONAL SKILLS

Multi-Tasking, Strong Communication (Written & Verbal), Ability to work with minimal supervision,Accuracy of Typing and Data Entry, Strong Attention to Detail, Well Organized, Critical Thinking, Reading Comprehension, Active Listening and Learning, Excellent Customer Service.

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Technical & Administrative Support Specialist

Responsibilities:

  • Perform routine assignments associated with grant review logistics and reviewer technical assistance.
  • Develop and manage reviewer communications and data.
  • Monitor and respond to reviewer technical assistance inquiries.
  • Support Review Manager/Project Director in preparation for client meetings; participate as needed.
  • Produce and/or develop standard, pre - programmed documents and reports from the various grant systems as directed.
  • Ensure confidentiality and security of all grant review related documentation and application data.
  • Support logistical tasks for contract Review Manager/Project Director as assigned.
  • Utilize grants management technology/ systems to support the grant review process including reviewer recruitment, panel administration, honorarium, close out and surveys.
  • Identify, review and document qualifications of new/potential reviewers.
  • Support development and execution of grant review s - audio and web.
  • Generate and maintain grant review files - correspondence, documents, forms and payments.
  • Ensure that all sensitive materials are destroyed.
  • Perform other duties as assigned.

Confidential, Silver Spring, MD

Administrative Support Specialist

Responsibilities:

  • Provided administrative and clerical support to office staff.
  • Prepared and modified correspondences; provided reports and other documents as requested by supervisor.
  • Maintained electronic and hard copy documents.
  • Performed data entry as well as database management.
  • Contractor for the Confidential .
  • Collaborated with the Health Resources and Services Administration Division ( Confidential ) providing administrative and technical support for their onsite and teleconference peer review meetings.
  • Updated and maintained client’s web enabled database.
  • Maintained quality control among all meeting review documents.

Confidential, Rockville, MD

Data Entry Specialist

Responsibilities:

  • Provided data entry support for various subscription publications such as Magnificat, G-Street Fabrics, Diabetes Research& Confidential Foundation.
  • Entered customer mail-in & phone orders for processing.
  • Entered payment information as well.
  • Kept a daily update of customer's address and payment information.

Confidential, Silver Spring, MD

Administrative Assistant

Responsibilities:

  • Provided administrative support to an individual or office.
  • Supplied information, maintained files, scheduled appointments.
  • Performed typing and transcription duties as required.
  • Established procedures that implemented operational and/or fiscal policies.
  • Interpreted policies and procedures as established by supervisors.
  • Compiled data based on research techniques and on statistical compilations involving an understanding of operating unit programs, policies, and procedures.
  • Drafted financial, statistical, narrative, and/or other reports as requested.
  • Independently composed reports and correspondence containing decisions that tend to establish precedents and which may commit a unit or superior to a course of action.
  • Performed related duties as assigned.
  • Performed clerical and administrative duties.
  • Answered phones using multi-line phone system.
  • Also performed Data Entry tasks when needed.

Confidential, Landover, MD

Computer Operator

Responsibilities:

  • Monitored and operated the control of the computer assigned.
  • Studied instructions to determine equipment setup required; started and operated control console; reviewed error messages and made corrections during operation or referred problems; maintained operating record of participants.
  • Reviewed and verified documents of various nature and complexity.
  • Performed manual and/or on-line entry of transaction data as authorized by Confidential .
  • Updated participant’s pension and benefit information.
  • Processed benefits and administrative functions. Data Entry.

Confidential, Rockville, MD

Document Analyst

Responsibilities:

  • Analyzed various court and legal documents.
  • Quality control, including top-secret documents for accuracy of coding and entry.
  • Performed these tasks using MS Word and Windows 95. Data Entry
  • Followed established procedures in filing, retrieving, and copying case file materials; creating witness binders; preparing deposition and trial exhibits; entering data on-line to case files. Also involved proofreading, editing, and correcting OCRed text files; retrieving and blowing back documents from microfilm and digital image media using Apenview.
  • Performed quality control on the work of peers in all of these areas.
  • Prepared documents for microfilming and image scanning.
  • Performed simple database searches. Data Entry.

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