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Desktop Support Technician Resume

SUMMARY

  • IT professional with 2 years Information Security experience and over 16 years support experience seeking new opportunities.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

  • Responsible for quarterly vulnerability scans of workstations and servers within the retail environment as well as scanning retail network segment for credit card data. (@The Jones Group)
  • Operate in a PCI and SOX compliant environment (@The Jones Group)
  • Monitor and respond to anomalous activity within the corporate environment and retail environment.
  • Experience with security monitoring tools such as DBprotect, Symantec CSP (HIDS), Symantec SOC, Sourcefire, and FireAMP. (@The Jones Group)
  • Cooperate with other infrastructure departments to remediate vulnerability findings or malicious activity on the network. (@The Jones Group)
  • Assist overseas Networking Team with local System Administrator duties (backup rotation, networking issues, projects, outages) (@ Confidential )
  • IT service owner of antivirus, physical security (Door Access/Alarm), user accounts/access. (@ Confidential )
  • Participate in IT infrastructure, support, design, and development and make recommendations for improvements and changes.
  • Manage vendor relationships, exploring and evaluating new vendor opportunities, providing cost - benefit analysis to management based on evaluation.
  • Local and remote user support across all levels of global organizations.
  • Independently managing workload in various support environments.
  • Active Directory management and administration.
  • VPN connectivity support on various platforms.
  • End-User Training in person and through authored documentation.
  • Inerternal support documentation for best practices and company wide IT policy documentation.
  • Extensive experience with Microsoft applications through current iteration (Office, Windows, etc.).
  • Microsoft Office 365 administration and support.
  • Manage client weekly client calls to address concerns and follow up as necessary. (@Liquent)
  • Provide reports to software engineers regarding known issues and advise on creating Hotfixes to meet the customers needs. (@Liquent)
  • Support of multiple document management programs.
  • Basic knowledge of pharmaceutical industry regulatory control process.
  • Initial contact group for crisis management.
  • Manage new office setup and move. (@ Confidential )

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