SUMMARY

• IT professional with 2 years Information Security experience and over 16 years support experience seeking new opportunities.

PROFESSIONAL EXPERIENCE

Desktop Support Technician

• Responsible for quarterly vulnerability scans of workstations and servers within the retail environment as well as scanning retail network segment for credit card data. (@The Jones Group)
• Operate in a PCI and SOX compliant environment (@The Jones Group)
• Monitor and respond to anomalous activity within the corporate environment and retail environment.
• Experience with security monitoring tools such as DBprotect, Symantec CSP (HIDS), Symantec SOC, Sourcefire, and FireAMP. (@The Jones Group)
• Cooperate with other infrastructure departments to remediate vulnerability findings or malicious activity on the network. (@The Jones Group)
• Assist overseas Networking Team with local System Administrator duties (backup rotation, networking issues, projects, outages) (@ Confidential )
• IT service owner of antivirus, physical security (Door Access/Alarm), user accounts/access. (@ Confidential )
• Participate in IT infrastructure, support, design, and development and make recommendations for improvements and changes.
• Manage vendor relationships, exploring and evaluating new vendor opportunities, providing cost - benefit analysis to management based on evaluation.
• Local and remote user support across all levels of global organizations.
• Independently managing workload in various support environments.
• Active Directory management and administration.
• VPN connectivity support on various platforms.
• End-User Training in person and through authored documentation.
• Inerternal support documentation for best practices and company wide IT policy documentation.
• Extensive experience with Microsoft applications through current iteration (Office, Windows, etc.).
• Microsoft Office 365 administration and support.
• Manage client weekly client calls to address concerns and follow up as necessary. (@Liquent)
• Provide reports to software engineers regarding known issues and advise on creating Hotfixes to meet the customers needs. (@Liquent)
• Support of multiple document management programs.
• Basic knowledge of pharmaceutical industry regulatory control process.
• Initial contact group for crisis management.
• Manage new office setup and move. (@ Confidential )