Desktop Support Technician Resume

SUMMARY

IT professional with 2 years Information Security experience and over 16 years support experience seeking new opportunities.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsible for quarterly vulnerability scans of workstations and servers within the retail environment as well as scanning retail network segment for credit card data. (@The Jones Group)
Operate in a PCI and SOX compliant environment (@The Jones Group)
Monitor and respond to anomalous activity within the corporate environment and retail environment.
Experience with security monitoring tools such as DBprotect, Symantec CSP (HIDS), Symantec SOC, Sourcefire, and FireAMP. (@The Jones Group)
Cooperate with other infrastructure departments to remediate vulnerability findings or malicious activity on the network. (@The Jones Group)
Assist overseas Networking Team with local System Administrator duties (backup rotation, networking issues, projects, outages) (@ Confidential )
IT service owner of antivirus, physical security (Door Access/Alarm), user accounts/access. (@ Confidential )
Participate in IT infrastructure, support, design, and development and make recommendations for improvements and changes.
Manage vendor relationships, exploring and evaluating new vendor opportunities, providing cost - benefit analysis to management based on evaluation.
Local and remote user support across all levels of global organizations.
Independently managing workload in various support environments.
Active Directory management and administration.
VPN connectivity support on various platforms.
End-User Training in person and through authored documentation.
Inerternal support documentation for best practices and company wide IT policy documentation.
Extensive experience with Microsoft applications through current iteration (Office, Windows, etc.).
Microsoft Office 365 administration and support.
Manage client weekly client calls to address concerns and follow up as necessary. (@Liquent)
Provide reports to software engineers regarding known issues and advise on creating Hotfixes to meet the customers needs. (@Liquent)
Support of multiple document management programs.
Basic knowledge of pharmaceutical industry regulatory control process.
Initial contact group for crisis management.
Manage new office setup and move. (@ Confidential )

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