Tech support Resume Silver spring, MD - Hire IT People

SUMMARY:

5+ years of delivering exceptional customer service with a focus in database technologies and administrative duties.
Willing to relocate and explore new opportunities to further grow my career.
For 3+ years I have taken on a consulting/business development liaison for many local retail businesses helping them improve or build proper technology solutions to enhance and help track their business operations.
My duties included but not limited to creating single user databases through Microsoft Access and webpages to track inventory and customer information.
Utilized Project professional to create project schedules to aide in expansions.
Trained executive teams on proper budgeting and used Microsoft Excel to create business plans and develop financing activities to secure investments.

SKILL:

Opera, Reserve, Marsha, PMS, POS, Micros, Microsoft Dynamics CRM, Project Professional, Microsoft Access, Excel, SQL server, data modeling, Tableau visualizations, Microsoft Office, T - SQL
Oracle Database 12c (1Z0-071)
Microsoft SQL Server 2016- Database Administration (70-764 & 65)
Power Bi

EXPERIENCE:

Tech support

Confidential, Silver spring, MD

Responsibilities:

Responsible for 24x7 call center support for software, hardware and network issues on multi - workstation, integrated point-of-sale ( Confidential ) systems and PMS.
Diagnose and resolve communication errors and authorization and settlement issues with major processors.
Ensure merchants follow Confidential compliance & TLS guidelines .
Monitor CRM database and other data marts, grant access and permissions, insert/modify database files, and report outages to ensure 24x7 availability.
Configure and troubleshoot proprietary products such as credit card drivers, gift card drivers and data communications on systems platforms (including Windows and LINUX/UNIX).

Tech support

Confidential, Washington, DC

Responsibilities:

Monitored fleet and reservation management databases to ensure proper inventory of rental cars each day.
Participated in the sales management program, sales visits and presentations.
Settled rental contract billing and insurance claims.

Rooms operations manager

Confidential, Arlington, VA

Responsibilities:

Responsible for the performance of the front office team.
Focus in revenue management and customer support.
Hotel retail shop renovation, inventory control, budget, purchasing and billing, improved sales by 200%.
Used DSS tool and payroll systems to forecast occupancy and staff productivity.
Performed audits and analysis to find ways to improve operations.

Lead host/systems administrator

Confidential, Baltimore, MD

Responsibilities:

Started as a part of the front office team that began operation.
Learned and trained staff on PMS systems and Oracle POS machines.
Monitored reservations, house count, inventory, cash handlings, etc in performing nightly audits.
As well as various other duties assigned by executive team