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It Analyst Resume

SUMMARY:

  • IT Engineer/ System Analyst with over 15 years of experience and expertise in supporting various production environments including AOL’s 24x7 billing production environment of millions of customers and resolve production incidents with minimal disruption.
  • Hands - on experience in troubleshoot issue using various sources such as job output, production support documentation, reaching out to development and QA.
  • Expertise experience in using Autosys for creating, monitoring and starting/stopping jobs on Unix/ Linux.
  • Extensive experience in reviewing logs on Unix to capture job outputs.
  • Excellent in researching and resolving high impact customer issues.
  • Well versed in using Runbooks help with jobs in production with job execution and troubleshooting.
  • Good experience in coordinating and attending meetings with Development Team to provide input to production fixes.
  • Expertise in working with development to assist with deployment of new code into production.
  • Extensive experience in utilizing the Remedy software for Incident, Problem Tracking and new Code scheduled to be implemented into Production.
  • Basic korn and bourne shell scripting.
  • Over 15+ years Autosys job scheduler experience.
  • Worked on web applications built on Java.

TECHNICAL SKILLS:

Hardware: HP9000, IBM AIX, Sun Unix servers

Operating Systems: Windows 2000, UNIX (Sun Solaris, HP-UX), Dos, VOS, Linux

Languages: Unix shell scripting, Perl

Database: Oracle and Sybase

Software: MS Office, Lotus Notes, Autosys, Tivoli, Portal Infranet, Arbor BP, Remedy, Ab Initio

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

  • Supported Confidential mortgage applications in the production environment.
  • Tracked incident, problem and change tickets in Service Now.
  • Setup weekly meetings with teams to review tickets.

Confidential

Cloud IT Support Analyst

Responsibilities:

  • Created daily Dashboard reports for the performance of the Cloud Infrastructure that was distributed to executives.
  • Tracked incident, problem and change tickets in Service Now.
  • Tracked incidents status and setup meetings with teams to review tickets.

Confidential, Reston, VA

IT Engineer (Contractor)

Responsibilities:

  • Supported Confidential Single Family Applications.
  • Reviewed logs on Unix to capture job outputs.
  • Researched and resolved high impact customer issues.
  • Used Autosys for creating , monitoring and starting / stopping jobs on Unix / Linux .
  • Reviewed Confidential Single Family jobs to determine root cause of failure.
  • Supported Confidential ’s Production, QA and Test environments.
  • Runbooks help with jobs in production with job execution and troubleshooting .
  • Wrote and ran sql queries to extract data from the Oracle database.
  • Wrote basic korn and bourne shell scripts.

Confidential, Reston, VA

System Analyst

Responsibilities:

  • Supported Visa MVS Applications on the IBM mainframe.
  • Restarted and cancelled jobs per requests.
  • Inserted Work Objects and ran IWO jobs.
  • Reviewed and Approved change Request that are scheduled to Production.
  • Checked production jobs output to further investigate failures.
  • Supported applications on the MVS and Unix Platforms.
  • Researched and resolved high impact customer issues.
  • Supported Production, QA and Test environments.
  • Troubleshoot production issues such as Abends using a combination of reviewing job output and reaching out to Dev and QA.
  • Attended meetings with Development Team to provide input to production fixes.
  • Attended work sessions with QA and Development to help determine production failure issues.
  • Worked with development to assist with deployment of new code into production.
  • Utilize the Remedy software for Incident, Problem Tracking and new Code scheduled to be implemented into Production.

Confidential, Reston, VA

Consultant

Responsibilities:

  • Supported Confidential Single Family Applications including Confidential Loan Numbers, Loan Delivery, Cash Delivery, MOBAS and Collateral Data Delivery System.
  • Reviewed Confidential Single Family jobs to determine root cause of failure.
  • Reviewed logs on Unix to capture job outputs.
  • Supported Confidential Single Family applications on the Weblogic platform.
  • Researched and resolved high impact customer issues.
  • Used Autosys for creating , monitoring and starting / stopping jobs on Unix / Linux .
  • Supported Confidential ’s Production, QA and Test environments.
  • Wrote basic korn and bourne shell scripts.
  • Wrote and ran queries to extract data from the Oracle database.

Confidential, Reston, VA

Senior Implementation Engineer

Responsibilities:

  • Supported production environment and resolved production incidents for Domestic and International text messaging.
  • Supported Domestic and International text messaging applications on Weblogic.
  • Performed production environment installs.
  • Researched and resolved high impact text messaging customer issues with business contacts and customer support representatives.

Confidential, Dulles, VA

Operations Analyst

Responsibilities:

  • Supported production environment and resolved production domestic and international text messaging incidents.
  • Researched and resolved high impact customer issues with business contacts and customer support representatives.
  • Troubleshoot applications running on the webMethods platform.

Confidential, Dulles, VA

Sr. System Analyst/Team Lead

Responsibilities:

  • Operations lead for internal and external audits.
  • Supported AOL’s 24x7 billing production environment of 20+ million customers and resolved production incidents with minimal disruption.
  • Supported an invoice billing application on the Arbor BP billing software for corporate clients.
  • Trained system analysts and contractors on all areas of AOL’s Legacy and invoice billing systems.
  • Reviewed and updated technical training documentation.
  • Lead production support recoveries that entailed working with domestic and international business contacts to devise and implement recovery plans.
  • Performed production environment installs and upgrades.
  • Worked closely with Developers and QA from design phases to production installations.
  • Worked on a project to implement Portal’s Infranet’s billing application from design into AOL’s existing production environment.
  • Researched and resolved high impact customer issues with business contacts and customer support representatives.
  • Developed, tested and installed AOL’s premium subscription services price plans on the Portal’s Infranet billing platform into production.
  • Trained on Six Sigma methodology by the National Graduate School.
  • Reviewed logs on the unix platform to identify root cause of failures.
  • Troubleshoots issue using various sources such as job output, production support documentation, reaching out to development and QA.
  • Familiar with the CVS with the Check In and Check out of code.

Confidential, Washington, DC

Mortgage Application Specialist

Responsibilities:

  • Participated in a four month system training program which included several different technologies including Sybase, Window NT, Novell Netware, Unix, Networking concepts.
  • Supported team members with Windows NT setup and problem.
  • Supported Confidential ’s MORNET 24x7 production environment and resolved production incidents with minimal disruption.
  • Worked with various business and customer support representatives to resolve customers’ issues.
  • Modified mortgage applications for the Y2K conversion and aided QA with Y2K industry testing.
  • Troubleshoots issue using various sources such as job output, production support documentation, reaching out to development and QA.

Confidential, Washington, DC

Information Technology Analyst

Responsibilities:

  • Responsible for the daily operations of a network of Unix machines.
  • Troubleshoot various problem on AIX, SUN and HP workstations.
  • Wrote and edited technical documentation and training materials for proprietary billing applications.
  • Developed scenarios to test functionality of a Bill Formatting GUI application.
  • Regression test various test scripts using QC/ Replay, a widget-based testing tool.

Confidential, Washington, DC

Investment Banking Analyst Trainee

Responsibilities:

  • Participated in a one-month intensive Investment Banking Seminar focused on (i) financial statement analysis, (ii) valuation methodologies and (iii) financial modeling.
  • "Normalized" and "Spread" historical and projected financial statements, including in depth analyses of operational and leverage ratios.
  • Performed company valuations utilizing (i) comparable public company analysis, (ii) precedent transactions analysis and (iii) discounted cash flow (DCF) analysis.
  • Built a fully integrated cash flow model, including 5-year projections, debt and interest schedules, revolver modeling and sensitivity tables.
  • Modeled leveraged buy-out (LBO) and merger scenarios, with emphasis on sources and uses, pro forma financial statements, purchase price considerations, synergies, accretion/dilution and ratio analyses, among other concepts.
  • General investment banking processes such as pitching, debt and equity financing and sell-side M&A.

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