PROFESSIONAL SUMMARY:

Highly - motivated problem solver who thrives in a fast-paced, client-facing environment. Strong written and verbal communication skills. Deadline oriented with strong attention to detail with ability to work effectively both individually and as part of a team. High level of creativity and professionalism. Upholds the highest integrity in all activities.

SKILL:

Sklls: TCP/IP, DNS, DHCP, SMTP, ServiceNow ticketing systems, Remote Desktop Protocol(RDP), Data imaging

Operating Systems: Mac OS, Windows 7, Windows 10

Software Packages: Office 365, Active Directory, Snort IDS, Wireshark, Microsoft Security Baseline Analyzer(MSBA), Pro Tools, Logic Pro 9, Nuendo, Cubase7, Sonar Cakewalk, Cool Edit, FrontPage, Lexis/Nexis

Languages/Tools: C++, HTML, Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Contractor

Responsibilities:

• IT support for Inova Health System supporting CareFusion and Epic EHR (Electronic Health Records) including the use of Citrix Receiver
• Gather and validate IP/Mac/Host information on all devices
• Maintain professional and effective communication with hospital staff(clinicians and administrative staff) and patients
• Successfully implement proper cable management in patient rooms
• Resolve tickets generated through ServiceNow including deployment and setup of monitors, dual-monitor configuration, PC replacement, drive-mapping

Confidential

IT Systems Technician

Responsibilities:

• Provided day-to-day administrative operations support to the IT department. Supported IT systems Confidential varying levels of complexity on the corporate networks including support to the end-user community on hardware, network, and software-related problems.
• Administered accounts and groups in an Active Directory environment
• Performed administration and maintenance of client computers and solutions in various LAN environments as well as through Remote Desktop support
• Installed, configured, tested, and deployed new end-user systems, equipment, and software
• Assisted in obtaining quotes and creating purchase requisitions for IT purchases
• Maintained software licensing records, inventories, and provided support to IT budget planning sessions

Confidential

IT/Desktop support specialist

Responsibilities:

• Imaging and configuring systems PC/MAC systems(Windows 10, MacOS Sierra)
• Resolution of common hardware break, software installation
• Active Directory account and group management(Create, modify, disable, add, remove)
• Microsoft Office installations, repair, and general application support(Outlook, Excel, Word, PowerPoint)
• Manage end Help Desk ticketing system(Service Now)
• Provided world-class customer service

Confidential

Georgetown Confidential Support Technician

Responsibilities:

• Provide technical support for Confidential, servicing 4,000+ students, faculty, grads and campus-wide offices and buildings.
• RDP remote troubleshooting, multi-factor identification services, access control/assigning permissions, managing Assa Abloy DSR (Door Security Solutions), configuring local servers, VLAN, VPN, host monitoring, IP addressing, routing, switch/port security and configuration, working with Persona access point locks(POE/WIFI), managing door alarms, managing BlackBoard security ticketing system, telnetting, monitoring and adjusting access plans.

Confidential

Information Technology Contractor

Responsibilities:

• Responsible for the rollout and PC refresh for office of 250+ users, performing desktop imaging/data backup and transfer, drive mapping, exporting of bookmarks.
• Pushed programs through SCCM (Systems Manager), cached outlook accounts, set preferred signatures, set adapter and trust center settings.
• Configured GlobalProtect (VPN), OneDrive, and properly routed printers
• Successfully monitored LAN room while securing key fobs
• Set up monitors and configured for single/dual display, set up laptop and docking stations while maintaining neatness of workspace through cord/cable management.

Consultation Agent

Confidential, Washington, DC

Responsibilities:

• Diagnosed PC and other devices for malware, hardware, and software malfunction
• Performed PC setup including download and update of Windows, Microsoft account setup, program installation, provided data backup and transfer services
• Acted as a liaison between department and clients to ensure clients computer/technology issues were solved
• Participated in Confidential Induction s to acquire more knowledge about computers to better assist clients with computer issues
• Performed product shipping and receiving, product maintenance, repairs, and services
• Provided consultation services
• Met daily and monthly quotas for Confidential support plans

Retail/Business Sales Associate

Confidential, Washington, DC

Responsibilities:

• Member of market-leading sales team and #1 company in wireless communication industry
• Converted personal accounts to business accounts and expanded existing business accounts
• Sold latest products and plans for mobile broadband and wireless devices and provided technical support to clients
• Consistently met monthly quotas and strategies to drive growth

Retail Sales Associate

Confidential, Washington, DC

Responsibilities:

• Provided high-quality customer service to increase sales revenue and achieve targeted sales goal
• Communicated with customers to identify purchasing needs to assist with product selection and queries
• Adapted to rapidly evolving technology
• Successful Confidential multi-tasking and customer retention

Live Vocalist

Confidential, Washington, DC

Responsibilities:

• Lead vocalist for ‘Infusion’, an agency band booked through Confidential, comprised of experienced musicians performing for corporate events, weddings, etc.

Live Vocalist

Confidential, Bowie, MD

Responsibilities:

• Vocalist with a 9-piece band of musicians who traveled to Addis Ababa, Ethiopia performing 4 nights a week Confidential the Confidential