SENIOR MOBILITY TECHNICAL ANALYST Resume

SUMMARY:

Ambitious technical professional with 7+ years’ proven success excelling in fast - paced environments requiring keen attention to detail. Consistently recognized as subject matter expert (SME) demonstrating advanced troubleshooting and problem-solving talents. Solid experience deploying complex technical configurations and mastering technologies to enhance team performance.

TECHNICAL PROFICIENCIES INCLUDE:

Environment: Windows Server, Active Directory, Windows Desktop Services, SQL, Windows, Mac OS, CA DSM Client, SHL Client, Racked/Wired Server Towers, LAN/WAN, FTP/SFTP, VTC Tandberg

Applications/ Tools: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access), mRemote, Zendesk, JIRA, Dell KACE K1000 Management System, Google Play Store, iOS App Store, Social Media Programs, Control Center GUI, SQL Server Studio Manager, Apache Tomcat, SQL Scripting, New Relic, AWS Management Console

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

SENIOR MOBILITY TECHNICAL ANALYST

Responsibilities:

Play instrumental role in customer satisfaction; repeated success as SME and Engineer on Call diffusing stressful customer situations with unwavering professionalism.
Skillfully built responsive team; led and cultivated strong relationships with internal resources resulting in team productivity improvements.

MOBILITY TECHNICAL ANALYST

Confidential

Responsibilities:

Articulated accurate network outage/maintenance customer notifications.
Prepared performance reporting for executive and management teams.
Developed knowledge base library for team .
Led Zendesk implementation to optimize incident reporting and fostered team relations supporting rapid system adoption.
Commended for stellar record of customer satisfaction resulting in promotion to senior technical position within two years.

Confidential, Alexandria, VA

TECHNICAL ANALYST

Responsibilities:

Earned outstanding DoD project recognition for upgrading 80+ computers to Windows 7 within one week; verified updates and patches to achieve strict adherence to compliance.
Served as advocate for Project Management team; developed SOPs to ensure quality deliverables and established reputation for resourcefulness.

Confidential, Chantilly, VA

INFRASTRUCTURE TECHNICAL ANALYST

Responsibilities:

Diligently delivered IT support demonstrating ability to relate to a variety of comprehension levels.
Successfully implemented K1000 for manage hardware and software assets; accurately recorded updates and generated detailed reporting.
Recognized for maintaining patch compliance above 95%.

Confidential, Reston, VA

BUSINESS ASSISTANT

Responsibilities:

Exhibited versatility serving in multiple roles concurrently; partnered with senior management to develop business intelligence reporting and performed IT support for local office.
Created compelling brand awareness through content development; recognized for development of Confidential blog site and social media channel deployment.

Confidential, Chantilly, VA

INTEGRATION TECHNICIAN

Responsibilities:

Conducted in-depth asset management and efficiently deployed hardware and software solutions to attain strategic objectives.
Streamlined processes through propagation techniques resulting in a 30% increase in team effectiveness.

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