We provide IT Staff Augmentation Services!

Telecommunication/cable Technician Resume

Rockville, MD

PROFESSIONAL SUMMARY:

  • Experienced IT Professional Network and Communication Management & Cybersecurity undergraduate with technical experience gained through formal and personal troubleshooting hardware and software issues, assembling desktops, and setting up home networks, warehouse logistics skills.
  • Able to apply excellent problem solving skills in customer service representative in a bid to complete a variety of projects such as IT Projects, Social Media and Business Marketing Products, Business Project Management and Sustainable Development Solution Project.
  • Enjoy detail work and exhibit initiative, creativity, and resourcefulness to complete the tasks at hand.
  • Knowledge of setting up a network or other system and experienced in performing maintenance on a regular basis.
  • Extensive familiarity with raw and processed numbers and analytical experience.
  • A candidate ready to utilize 4 years of experience in IT to excel in any position.

SKILL:

  • Extensive computer and network system experience, both in maintenance and initial setup.
  • Excellent communication and service skills, able to build relationships and establish connections.
  • Analysis and evaluation capabilities with proven track record of accuracy and precision
  • Technology expert with over a decade of experience working with computers professionally.
  • Attention to small details and excellent critical thinking, decision making, management, and leadership skills.

CYBERSECURITY SKILLS:

  • Maintain an Accurate Inventory of Control System Devices and Eliminate Any Exposure of Equipment to External Networks
  • Implement Network Segmentation and Apply Firewalls
  • Establish Role Based Access Controls and Implement System Logging
  • Maintain awareness of vulnerabilities and implement necessary patches and updates
  • Develop and Enforce Policies on Mobile Device
  • Implement an Employee Cybersecurity Program
  • Involves Executives in cybersecurity
  • Implement Measures for Detecting Compromises and Develop a Cybersecurity Incident Response Plan

WORK EXPERIENCE:

Telecommunication/Cable Technician

Confidential, Rockville, MD

Responsibilities:

  • Prepare an installation diagram for each customer
  • Run, pull, splice and terminate cables as necessary to establish both voice and data networks for customers
  • Install necessary telecommunications networks
  • Verify service is properly working by testing circuits, alarms and equipment
  • Document network by properly routing and labeling both equipment and cables
  • Follow codes, legal regulations and standards to maintain a safe work environment
  • Stay up - to-date on technical knowledge through continued, workshops, journals and talking with peers
  • Collaborate with others in the telecommunications department to give customers best service
  • Study customer orders and specifications to properly plan network installations
  • Order and gather equipment, materials, tools and supplies

Network/Technical Support

Confidential, Arlington, VA

Responsibilities:

  • Answers to calls and response to emails from Faculty Staff &Students
  • Manage and resolve complaints
  • Enter new Faculty Staff &Students information’s into the system
  • Update existing Faculty Staff &Students information’s
  • Process orders, forms and application
  • Identify and escalate priority issues.
  • Document all call information to standard operating procedures
  • Daily completion of call logs.

Business Project Management

Confidential

Responsibilities:

  • Knowledge of systems and systems development methodology
  • Strong analytical and documentation skills
  • Establish and monitor short, mid-scale and complex project plans (PM)
  • Participate in change management and process improvement initiatives as well as provide recommendations to improve/enhance existing procedures and controls (BA/PM)
  • Strong technical knowledge to leverage established methodologies to develop and executes project scheduling including work breakdown structures into a strong critical path.
  • Strong Knowledge in the development and the implementation of media marketing plan
  • Building and executing social media strategy through competitive and audience research.

PC Repair Technician

Confidential

Responsibilities:

  • Implement computer assembly and repair
  • Troubleshoot common devices such as printers, smartphones, and home routers/switches.
  • Implement cover codes and numbering systems, data transmission method

Data Entry Technician

Confidential

Responsibilities:

  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Information Technology Systems Analyst

Confidential

Responsibilities:

  • Review IT network information to gain insight into areas of potential improvement.
  • Compile a report on a weekly basis and present them to board of administrators at the end of each month.
  • Make suggestions to improve efficiency and profits, while minimizing processing and power requirements.
  • Improved efficiency and performance of IT networks by 10 percent and 18 percent, respectively.

Network Engineer

Confidential

Responsibilities:

  • Develop and administer disaster recovery plans.
  • Install wide range of network equipment.
  • Keep network infrastructure up-to-date and secured.
  • Write and maintain network security policies and monitor compliance.
  • Identify and recommend needed and optimal infrastructure improvements.
  • Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

Information Technology Support Professional

Confidential

Responsibilities:

  • Communicated with interior employees and exterior clients to resolve computer issues.
  • Travelled to locations for in-depth computer issue repair.
  • Maintained professional demeanor and attitude.

Hire Now