PROFESSIONAL SUMMARY:

• Experienced IT Professional Network and Communication Management & Cybersecurity undergraduate with technical experience gained through formal and personal troubleshooting hardware and software issues, assembling desktops, and setting up home networks, warehouse logistics skills.
• Able to apply excellent problem solving skills in customer service representative in a bid to complete a variety of projects such as IT Projects, Social Media and Business Marketing Products, Business Project Management and Sustainable Development Solution Project.
• Enjoy detail work and exhibit initiative, creativity, and resourcefulness to complete the tasks at hand.
• Knowledge of setting up a network or other system and experienced in performing maintenance on a regular basis.
• Extensive familiarity with raw and processed numbers and analytical experience.
• A candidate ready to utilize 4 years of experience in IT to excel in any position.

SKILL:

• Extensive computer and network system experience, both in maintenance and initial setup.
• Excellent communication and service skills, able to build relationships and establish connections.
• Analysis and evaluation capabilities with proven track record of accuracy and precision
• Technology expert with over a decade of experience working with computers professionally.
• Attention to small details and excellent critical thinking, decision making, management, and leadership skills.

CYBERSECURITY SKILLS:

• Maintain an Accurate Inventory of Control System Devices and Eliminate Any Exposure of Equipment to External Networks
• Implement Network Segmentation and Apply Firewalls
• Establish Role Based Access Controls and Implement System Logging
• Maintain awareness of vulnerabilities and implement necessary patches and updates
• Develop and Enforce Policies on Mobile Device
• Implement an Employee Cybersecurity Program
• Involves Executives in cybersecurity
• Implement Measures for Detecting Compromises and Develop a Cybersecurity Incident Response Plan

WORK EXPERIENCE:

Telecommunication/Cable Technician

Confidential, Rockville, MD

Responsibilities:

• Prepare an installation diagram for each customer
• Run, pull, splice and terminate cables as necessary to establish both voice and data networks for customers
• Install necessary telecommunications networks
• Verify service is properly working by testing circuits, alarms and equipment
• Document network by properly routing and labeling both equipment and cables
• Follow codes, legal regulations and standards to maintain a safe work environment
• Stay up - to-date on technical knowledge through continued, workshops, journals and talking with peers
• Collaborate with others in the telecommunications department to give customers best service
• Study customer orders and specifications to properly plan network installations
• Order and gather equipment, materials, tools and supplies

Network/Technical Support

Confidential, Arlington, VA

Responsibilities:

• Answers to calls and response to emails from Faculty Staff &Students
• Manage and resolve complaints
• Enter new Faculty Staff &Students information’s into the system
• Update existing Faculty Staff &Students information’s
• Process orders, forms and application
• Identify and escalate priority issues.
• Document all call information to standard operating procedures
• Daily completion of call logs.

Business Project Management

Confidential

Responsibilities:

• Knowledge of systems and systems development methodology
• Strong analytical and documentation skills
• Establish and monitor short, mid-scale and complex project plans (PM)
• Participate in change management and process improvement initiatives as well as provide recommendations to improve/enhance existing procedures and controls (BA/PM)
• Strong technical knowledge to leverage established methodologies to develop and executes project scheduling including work breakdown structures into a strong critical path.
• Strong Knowledge in the development and the implementation of media marketing plan
• Building and executing social media strategy through competitive and audience research.

PC Repair Technician

Confidential

Responsibilities:

• Implement computer assembly and repair
• Troubleshoot common devices such as printers, smartphones, and home routers/switches.
• Implement cover codes and numbering systems, data transmission method

Data Entry Technician

Confidential

Responsibilities:

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Information Technology Systems Analyst

Confidential

Responsibilities:

• Review IT network information to gain insight into areas of potential improvement.
• Compile a report on a weekly basis and present them to board of administrators at the end of each month.
• Make suggestions to improve efficiency and profits, while minimizing processing and power requirements.
• Improved efficiency and performance of IT networks by 10 percent and 18 percent, respectively.

Network Engineer

Confidential

Responsibilities:

• Develop and administer disaster recovery plans.
• Install wide range of network equipment.
• Keep network infrastructure up-to-date and secured.
• Write and maintain network security policies and monitor compliance.
• Identify and recommend needed and optimal infrastructure improvements.
• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

Information Technology Support Professional

Confidential

Responsibilities:

• Communicated with interior employees and exterior clients to resolve computer issues.
• Travelled to locations for in-depth computer issue repair.
• Maintained professional demeanor and attitude.