CEO/Content Manager Resume

SUMMARY:

8+ years of MS Office Suite, Visio, and G Suite, used for Technical and Non - Technical Writing
Exemplary oral and written communication skills
10+ years of customer service and conflict resolution in a variety of industries

SOFTWARE / SKILLS:

Agile and Lean Methodologies: JIRA, G Suite; Microsoft Visio ; Service Now; Remedy; Clarify; (Capability Maturity Model Integration)

CMMI: Level 3; Salesforce CRM, Microsoft Office Suite

FULL TIME EMPLOYMENT:

Confidential

CEO/Content Manager

Responsibilities:

Working as a freelance writer on short term contractual projects.
Ranging from resume creation/ updating, training documents, and other writing projects.

Confidential

Technical Documentation Engineer

Responsibilities:

During that time, I wrote a variety of technical and non-technical documents for the contract
Proposed and designed a master repository for many engineer diagram .
I coordinated the team meetings, group documentation, group training's and created / worked to maintain the Confidential Mandated Confidential project timeline.
Co-authored the RFP for the 2014 Confidential Mandated.

Confidential

Network Engineer

Responsibilities:

During that time, I created and updated technical document creation to support various application updates and on new application documents and diagram creation.
Additionally, I co-work a series RFP’s and RFI’s, as request by management.

Confidential

Sr. Technical Support Representative

Responsibilities:

The position required the resolution for over 8,000 Confidential and contractual government employees’ issues ranging from password resets to various user issues.

Confidential

Subject Matter Expert

Responsibilities:

Additionally, I have created and lead internal training's based around the assigned requirements.