RELATIONSHIP MANAGEMENT CONSULTANT Resume Charlottesville, VA - Hire IT People

SUMMARY:

Certified Project Management Professional (PMP) with more than eight years’ experience in operations and project management.
Highly skilled at breaking down the needs of the customer, analyzing available data for crucial steps forward, and ensuring the success of cross - functional project teams.
Surpasses expectations when strategically planning and executing data project requirements, as well as reporting outcomes to senior management.
Nine years of experience managing commercial and federal contracts
Eight years of project management within the financial services and telecommunications industries
Six years of managing data intensive projects requiring regular touch points across departmental lines

CORE COMPETENCIES:

Business Analysis
Customer Service Management
Operations Management
Contracts Management
Data Analysis and Cleansing
Project Management
Cross-Functional Team Lead
Intercultural Communication
Strategic Planning

TECHNICAL AND PERSONAL SKILLS:

LANGUAGES: advanced abilities in written/oral French, functional abilities in written/oral German

SOFTWARE: advanced skills in Microsoft Excel, Outlook, PowerPoint, Project, and Word; functional skills in AMS, NetSuite, SharePoint, Salesforce, and Wrike; currently learning Cognos Analytics, R, and SQL

PROFESSIONAL EXPERIENCE:

RELATIONSHIP MANAGEMENT CONSULTANT

Confidential, Charlottesville, VA

Responsibilities:

Manages relationship between chapters and the Society Technology team, in order to ensure proper flow and successfully prioritize chapter technical needs
Analyzes data outputs for inconsistencies and confirms with other departments to explain data confidence inquiries
Creates and monitors execution plans to complete the of chapters currently in need of, reaches out to other key stakeholders for input, and executes strategy to confirm successful adoption of new technology
Reports to management at key milestones the progress made to complete phases (sprints) of the project plan
Partners closely with the Quality Assurance (QA) group in testing new releases of software solutions, documents bugs that are discovered during testing, and tracks issue resolution throughout software testing lifecycle

CUSTOMER ONBOARDING MANAGER

Confidential, Herndon, VA

Responsibilities:

Lead successful deployment processes to meet deliverable expectations and manage clients’ scheduling requirements
Monitored and controlled project costs, managed installation schedules for new customers, and ensured proper communication to billing group to ensure daily operations were properly funneling through the project pipeline
Managed the relationship amongst customer, sales staff, technical support, warehousing, and installation teams
Provided feedback to upper management for technical issue resolution, in order continue project progress

NATIONAL ACCOUNT MANAGER

Confidential, Herndon, VA

Responsibilities:

Created and maintained monthly financial reports to identify and explain any end-user outliers, as well as understanding why department margins may vary due to customers’ individual business practices
Managed the relationship between customers and nationally recognized programmers in order to resolve issues and to ensure contractual compliance
Developed rate quotes, in coordination with the sales department, for prospective customers
Successfully launched three new customer systems, which requires following established project plans and covering the full life cycle of video project implementation
Increased end-user subscribers by 23% by working with customers to help promote their video product

BUSINESS CONSULTANT

Confidential, Washington, DC

Responsibilities:

Created and presented various financial projects directly with the President of the Health and Safety division and other key stakeholders.
Gathered information for precedence diagramming and financial modeling in order to analyze and present deliverables for strategic decision making.
Analyzed self-designed financial models to provide recommendations to five-year change management plan
Prepared financial models and presented them to upper management for alignment to five-year goals

FEDERAL CONTRACTS ADMINISTRATOR

Confidential, Reston, VA

Responsibilities:

Maintained regular contact with legal, risk management, and revenue recognition departments to ensure all necessary documentation was available for their review and approval
Ensured all aspects of the contract lifespan, from proposal response to closing out of old accounts, were properly completed in a timely manner

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Relationship Management Consultant Resume

Charlottesville, VA

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