IT SPECIALIST Resume BETHESDA, MD - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT SPECIALIST

Confidential, BETHESDA, MD

Install, configure, troubleshoot, and resolve incidents related to hardware, software, scientific instruments, VoIP systems, conference room setup/meetings, mobile devices, printers, encryption/decryption, imaging, foreign scans, VPN, application troubleshooting, system authentication, vulnerability remediation network/ connectivity issues, deployment, LAN assistance, surplus equipment/data removal
Experience using ServiceNow for ticketing, Active Directory Management tools, Netsight & Bomgar for remote support
Support users at the largest institute on campus in the most fast-paced environment (Building 10 Clinical Center)
Exercise prioritization & time management to effectively assist users in an efficient & timely manner

IT Field Technician

Confidential, Bethesda, MD

Provided hands-on technical support for various Microsoft applications & products, authentication systems/badges, security exemptions, scientific instruments/software, VPN, imaging, FileVault decryption, mobile devices, forensic images & scans, software/ hardware installation
Experience using SCCM & Jamf for imaging, Casper for MAC support, Bomgar for remote support, and Remedy for ticketing
Assisted with various projects (Windows 7 to 10 migration, relocating workstations, Avaya/Cisco phone installation, Printer setup (HP, Epson, Brother), SCCM & Jamf imaging on both desktops & laptops,
Supported almost 400 users in a busy medical environment

IT SERVICE DESK

Confidential, ROCKVILLE, MD

Provided IT support to Montgomery College students and employees
Answered issues via telephone and email in a call center environment
Provided technical support in a wide variety of areas including: web site/web connectivity, Windows (XP, Vista, 7,10) and OS X, Active Directory, desktop and laptop (Mac/PC environment), password resets for various college systems, claiming accounts, class registration, VPN (F5 VPN), remote desktop (Symantec PC Quick Connect and TeamViewer), MS Office/Office 365, mobile MS Exchange, Google Drive, Dropbox and other cloud-based services
Created work orders and assigned them to appropriate workgroups using the MC Service Desk ticketing system

Confidential, LAUREL, MD

IT SERVICE DESK

Assisted members with account discrepancies and various teller transactions
Learned about various procedures/protocol to maximize customer satisfaction
Ensured cash and all negotiable items were properly balanced and stored
Counsel current and prospective members about Navy Federal’s products and services

SEASONAL Sales associate

Confidential, BETHESDA, MD

Built and maintained good customer rapport using company sales strategies
Ensured all sales goals were met on an hourly basis
Followed up with customers after their purchases to ensure customer satisfaction