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Administrative/office Manager Resume

PROFILE:

  • High level energy business professional with a good executive presence, demonstrated poise and a successful track record providing a high level of administrative and logistical support services to C - Level Executives.
  • A highly skilled communicator, critical thinker, and resourceful team-player, whom possess initiative and business acumen necessary to support the executive at the most effective level with a large degree of autonomy and independently completes high quality work.
  • Interface and liase between senior executives and members of the management team on a daily basis.
  • Possess exceptional ability to establish trust and maintain highly effective working relationships with professionals internal/external at all levels.
  • Accustomed to handling sensitive, confidential records with diplomacy and tactfulness.
  • Demonstrated history of producing accurate, timely reports meeting stringent deadlines.
  • Flexible and versatile - able to remain calm under fire.
  • Poised and competent with demonstrated ability to proactively multi-task.
  • Talent for quickly mastering technology - and new initiatives as dictated.
  • Thrive in deadline-driven environment flexible to change.
  • Excellent team-building skills, work closely with other team members in support of special projects.

SKILLS SUMMARY:

  • Executive Gatekeeper
  • Time Management
  • WrittenCorrespondence
  • Report Preparation
  • Event Planning
  • Customer Service
  • Scheduling
  • Marketing/Sales
  • Travel Arrangements
  • Expense Reports
  • Office Operations
  • Professional Presentations

COMPUTER SKILLS:

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Outlook
  • Google Applications
  • Concur

PROFESSIONAL EXPERIENCE:

Administrative/office manager

Confidential

Responsibilities:

  • Detial oriented with execptional time management skills, handle diverse requirements; ability to multi-task and work in a fast paced, professional environment.
  • Facilitate phone, email, and all other communications. Screen incoming calls and route and or respond as necessary
  • Strong written and verbal communication skills, and Calendar Management.
  • Arrange, schedule, coordinate, and confirm all travel requirements needed; includes air travel, ground transportation, and hotel accomadations.
  • Prepare necessary meeting documents such as agendas, notices, minutes of various meetings
  • Complete expense reports, departmental invoices and route accordingly. Assist in planning and execution of meetings, events, and/or conference logistics; includes reserving meeting rooms, arranging catering, issuing information or invitations, and confirmation of attendance. As well as, coordinating speakers, event budgeting, and setting up of audio/visual equipment.
  • Use sound judgement in maintaining confidentiality of sensitive information with a high level of discretion.
  • Work efficiently and productively in a team environment as well as independently.
  • Oversight of 30 administrative staffs various duties, as well as training and compliance.
  • Manage all departments: telecommunications, purchasing, general services, and facilities management for the office.

Customer Service/Marketing/ Problem Solving

Confidential

Responsibilities:

  • Oversee front-office operations and provide impeccable customer service:
  • Continue to educate our customers on benefits of various services
  • Whether basic or higher level of complexity, explore ROI vs Capex for the customer
  • Continue to network relationships with vendors, and other business associates to further assist in goal attainment.
  • Develop and implement strategic marketing plan for business:
  • Launch corporate alliances with premier cultural and community organizations to establish and foster strategic partnerships for the business.
  • Accurate planning and execution of community special promotions and events to align the business with our targeted customer demographic.
  • Successfully complete critical aspects of deliverables including drafting documents, personal correspondence, and other tasks that facilitate the executive to lead effectively.
  • Proficient in identifying and resolving conflicts
  • Prioritize conflicting needs; handle matters expeditiously and proactively.
  • Continuously a Top Ten Companywide Performer for Excellence in Service.
  • Recipient of Letter of Commendation for Superior Service for work on a special project working directly with Bank President.

Confidential

Executive

Responsibilities:

  • Ensure the executive schedule is followed and respected.
  • Creates a win-win for direct access for their time and office.
  • Strong interpersonal skills and ability to build relationships with staff and external partners.
  • Demonstrate ability to achieve high performance goals.
  • Communicate with Executive a recommended potential of action or suggested solutions.
  • Experiece supervising other administrative staff, and handling administrative matters.
  • Developed and implemented an effective training manuel for new onboarding managers
  • Assist with office management activities as necessary, accepting packages, requisitioning supplies, liaising with property management and services.

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