Administrative/office manager Resume

PROFILE:

High level energy business professional with a good executive presence, demonstrated poise and a successful track record providing a high level of administrative and logistical support services to C - Level Executives.
A highly skilled communicator, critical thinker, and resourceful team-player, whom possess initiative and business acumen necessary to support the executive at the most effective level with a large degree of autonomy and independently completes high quality work.
Interface and liase between senior executives and members of the management team on a daily basis.
Possess exceptional ability to establish trust and maintain highly effective working relationships with professionals internal/external at all levels.
Accustomed to handling sensitive, confidential records with diplomacy and tactfulness.
Demonstrated history of producing accurate, timely reports meeting stringent deadlines.
Flexible and versatile - able to remain calm under fire.
Poised and competent with demonstrated ability to proactively multi-task.
Talent for quickly mastering technology - and new initiatives as dictated.
Thrive in deadline-driven environment flexible to change.
Excellent team-building skills, work closely with other team members in support of special projects.

SKILLS SUMMARY:

COMPUTER SKILLS:

PROFESSIONAL EXPERIENCE:

Administrative/office manager

Confidential

Responsibilities:

Detial oriented with execptional time management skills, handle diverse requirements; ability to multi-task and work in a fast paced, professional environment.
Facilitate phone, email, and all other communications. Screen incoming calls and route and or respond as necessary
Strong written and verbal communication skills, and Calendar Management.
Arrange, schedule, coordinate, and confirm all travel requirements needed; includes air travel, ground transportation, and hotel accomadations.
Prepare necessary meeting documents such as agendas, notices, minutes of various meetings
Complete expense reports, departmental invoices and route accordingly. Assist in planning and execution of meetings, events, and/or conference logistics; includes reserving meeting rooms, arranging catering, issuing information or invitations, and confirmation of attendance. As well as, coordinating speakers, event budgeting, and setting up of audio/visual equipment.
Use sound judgement in maintaining confidentiality of sensitive information with a high level of discretion.
Work efficiently and productively in a team environment as well as independently.
Oversight of 30 administrative staffs various duties, as well as training and compliance.
Manage all departments: telecommunications, purchasing, general services, and facilities management for the office.

Customer Service/Marketing/ Problem Solving

Confidential

Responsibilities:

Oversee front-office operations and provide impeccable customer service:
Continue to educate our customers on benefits of various services
Whether basic or higher level of complexity, explore ROI vs Capex for the customer
Continue to network relationships with vendors, and other business associates to further assist in goal attainment.
Develop and implement strategic marketing plan for business:
Launch corporate alliances with premier cultural and community organizations to establish and foster strategic partnerships for the business.
Accurate planning and execution of community special promotions and events to align the business with our targeted customer demographic.
Successfully complete critical aspects of deliverables including drafting documents, personal correspondence, and other tasks that facilitate the executive to lead effectively.
Proficient in identifying and resolving conflicts
Prioritize conflicting needs; handle matters expeditiously and proactively.
Continuously a Top Ten Companywide Performer for Excellence in Service.
Recipient of Letter of Commendation for Superior Service for work on a special project working directly with Bank President.

Confidential

Executive

Responsibilities:

Ensure the executive schedule is followed and respected.
Creates a win-win for direct access for their time and office.
Strong interpersonal skills and ability to build relationships with staff and external partners.
Demonstrate ability to achieve high performance goals.
Communicate with Executive a recommended potential of action or suggested solutions.
Experiece supervising other administrative staff, and handling administrative matters.
Developed and implemented an effective training manuel for new onboarding managers
Assist with office management activities as necessary, accepting packages, requisitioning supplies, liaising with property management and services.