Information Technology Intern Resume Washington, DC - Hire IT People

SUMMARY:

My goal is to leverage my managerial work experience, IT certifications, and university education to fulfill the highest expectations of the company’s job requirements.

SKILLS & KNOWLEDGE:

Microsoft Windows 7, 8, 10 & Mac OS
Microsoft Office Suite / Office 365
Active Directory
Understanding of Network Topologies, Routing & Switching
Ticket Management Systems
Hardware Break/Fix (Desktops, Laptops, Mobile Devices)
Desktop OS & Software Troubleshooting
Fluent in English & Spanish

WORK EXPERIENCE:

Confidential, Washington, DC

Information Technology Intern

Responsibilities:

Provide a wide range of IT support for New America’s end users.
Troubleshooting complex Windows 7, 10 OS, Mac OS, and proprietary software issues.
Setup new users on VPN, maintain and troubleshoot all end user network connectivity issues.
Setup all user workstations and user accounts on the appropriate domain and organizational unit.
Support all organizational migration projects (i.e. Windows 7 to 10 OS)
Image/Reimage laptops and desktops, manage preparation and setup of devices for deployment.
Installing security updates and anti - virus software, setup Bitlocker, configuring user account settings and network printers.
Audio/Visual Support - Testing & running diagnostics on all A/V equipment and software (i.e. Zoom) to ensure Board and conference room devices and software is operational for presentations, video and teleconferences meetings.
Various ad hoc projects as requested by the Director of Technology

Confidential, Maryland

PC Technician

Responsibilities:

Perform Virus Cleanups and install/update anti-virus software.
Carry-out swap, replace, reinstall as required to resolve PC hardware and software related incidents.
Testing/Diagnostics of PCs, laptops, tablets and smart/cell phones
Troubleshooting operating systems, peripheral devices, tablets/phones
Image/Re-imaging PCs and troubleshooting OS issues for all versions of Windows.

Confidential, Virginia

Technical Repair Specialist

Responsibilities:

Contract assignment with Confidential to perform technical repairs and battery replacements on a variety of Confidential products as per customer business needs.
Engage in specialized technical repair, diagnostics and safety training with respect to various Confidential products including iPhones, tablets, laptops and watches.

Confidential

Store Assistant Manager

Responsibilities:

Managerial duties that include preparation and submission of staff scheduling and performance reports,
Managing daily sales reports, inventory reports, cash/float/sales reconciliation, and store Accounts Receivables
Management of all store inventory/products (purchasing/ordering, coordinating with distributors/providers, receiving product shipments, organization of inventory)
Responsible for all IT related store operations and issues. Internal systems troubleshooting
Providing excellent face-to-face customer service.

Confidential

Volunteering - IT Technician

Responsibilities:

Installation and setup of new computer hardware and software in Confidential central office.
LAN/WLAN installation and setup
Router and internal network troubleshooting.

Confidential

Store Manager

Responsibilities:

Management duties for multiple Confidential Locations.
Troubleshooting hardware and software problems.
Daily accounting, opening/closing, reconciling cash, staff managing and training
Inventory management - stock-taking, placing internal/external orders
Reporting store sales/inventory/employee activity to the Operations Mgr.

Confidential

Manager

Responsibilities:

Management duties for restaurant
Troubleshooting hardware, software and POS system problems.
Daily accounting, opening/closing, reconciling cash, employee training, telephone and walk-in orders, large catering order fulfillment.

Confidential

Receptionist /Housekeeper

Responsibilities:

Receptionist duties: booking reservations, guest orientation
Employee Training & Recruiting

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Information Technology Intern Resume

Washington, DC

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