We provide IT Staff Augmentation Services!

Information Technology Technicion/audio Visual Support, F/t Resume

TECHNICAL SKILLS:

  • Windows 7 & 10
  • Webex
  • SCCM
  • Active Directory
  • ServiceNow
  • LAN/WAN
  • Mac OS X
  • Cisco IOS iPad/iPhone Support
  • Printers
  • Citrix Metaframe
  • Skype for Business
  • Cisco Switches/Routers
  • Exchange
  • Wireless Networking
  • Office 2016 & 365
  • Checkpoint
  • Audio Visual
  • Crestron
  • Remedy iManage
  • Webex Teams
  • Cisco AnyConnect
  • OneDrive

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Technicion/Audio Visual Support, F/T

  • Image and configure Dell Latitude laptop computers with Windows 7 & 10 Enterprise
  • Providing deployment service to clients at their location for docking station, PC, and monitor setup
  • Assist NHLBI users with software deployment request and software troubleshooting
  • Imaging and configuring MAC OS High Sierra with Casper/JAMF Image Service
  • Assist NHLBI users with computer equipment moves
  • Assist customer’s troubleshooting software installation
  • Troubleshoot MS Office and Adobe applications
  • Assist with WebEx Conference Setup
  • Troubleshoot conference equipment
  • Performing data migration for Windows 10 upgrade
  • Performing data migration for Mac OS Sierra Upgrade
  • Coordinating with Dell Repair Service for computer hardware replacement
  • Demonstrate in - depth understanding of relevant and up-to-date applications and platforms
  • Translate functional requirements and design specifications into technical specifications
  • Develop and maintain strong, effective relationships across the organization and with all stakeholders.
  • Perform data migration for Windows 10 and Mac OS Sierra upgrades
  • Coordinate with Dell Repair Service for computer hardware replacement
  • Manage remote access and VPN connectivity
  • Serve as the key technical resource
  • Installing and upgrading operating systems, drivers, and software for Microsoft Windows, and Mac OS X computers
  • Install and upgrade internal computer hardware components for both Personal Computers and Macintosh
  • Provide staff-support for administrative tasks and projects relative to the Desktop
  • Monitor problem management database and follow up with assigned personnel to ensure timely resolution of problems
  • Performing Life Cycle Refresh for old and outdated computer equipment

Confidential

Desktop/Network Technician, F/T-40 hrs. Wk. (Contract)

  • Provided customer or technical support to Morris, Manning and Martin, LLP end users by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion
  • Utilized the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested
  • Met and exceeded established programs SLA’s
  • Set up Cisco Desk phones and Softphones by way the Cisco Admin Console
  • Administered VPN/Remote support by setting up users using Cisco AnyConnect.
  • Kept track of all assets and inventory via ServiceNow
  • Prepared all desktops and laptops for end users utilizing SCCM
  • Used Active Directory to reset passwords, unlocked accounts, updated GAL, modified distribution lists and OU’s, etc.
  • Patched servers on a monthly schedule.
  • Configured voicemail and administered settings via Cisco Unity Console
  • Responsible for setting up Cisco IP Communicator (Softphone) and editing user’s profiles thru registry settings
  • Provided phone numbers, phone forwarding and other attributes that’s necessary with Cisco Call Manager

Confidential

Desktop Support Technician, F/T-40 hrs. Wk. (Contract)

  • Provided technical support for 2000+ users at the Bureau of Labor Statistics.
  • Conducted an agency-wide deployment of Fujitsu tablet pcs.
  • Participated in a HP refresh project that upgraded all users from Dell to HP desktops and laptops.
  • Provided local and network printer support for HP printers.
  • Provided support for Checkpoint utilizing the Smart Console.
  • Supported users with smartcards utilizing SafeNet Authentication.
  • Troubleshooting issues with Microsoft Office 2013.

Confidential

Desktop Support Technician, F/T-40 hrs. Wk. (Contract)

  • Migrated 500+ users from Windows XP to Windows 7. Utilizing the Microsoft User State Migration Tool (USMT).
  • Provided desktop support remotely and deskside in both a Mac/Windows environment.
  • Provided local and network printer support for HP printers and Konica Bizhub solutions.
  • Conducted an agency-wide move of all users of The Export-Import Bank of the United States.

Confidential

Desktop Technician, F/T-40 hrs. Wk.

  • Migrated approximately 500 users from Dell workstation to WYSE VDI terminals
  • Converted 200+ attorneys to laptops computer with docking stations
  • Educated users on how to use VDI technology to connect from home.
  • Coordinated the removal of excess equipment.
  • Provided desktop support for remote clients in Apple or Windows environments using Citrix for remote connectivity.

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