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It Support Technician Resume

5.00/5 (Submit Your Rating)

Monroe, MI

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SUMMARY:

  • 17 years of Helpdesk Support experience including Remote Access and Remote Desktop Troubleshooting.
  • Extensive experience in PC hardware including SCSI hard drives.
  • Supported Microsoft Windows XP and Windows 7, Office 2000, 2003, 2007, and 2010.
  • 2 years of recent experience working to resolve issues with Avaya Definity and Cisco VoIP phone systems.
  • 2 years of experience working with Avaya IP Agent, IC Agent, Modular Messaging and Avaya Site Admin.
  • Experience supporting the Sentio Ballot on Demand Printing System in both Palm Beach and Broward Counties.

TECHNICAL SKILLS:

  • Server Operating Systems: Windows Server 2000, 2003, 2008 and, Novell 4.11
  • Desktop Operating Systems: MS - DOS 6.22, Windows 3.1, 95, 98, 2000, XP, and 7
  • Microsoft Office 97, 2000, XP, 2003, 2007 and 2010
  • Adobe Reader, Acrobat, and Flash Player
  • Cisco Systems VPN Client; Check Point VPN Client
  • Citrix ICA Client and Web Client
  • PeopleSoft Client
  • WebEx Player
  • ArcServe backup
  • Veritas backup
  • Avaya VoIP system, Cisco VoIP system
  • Avaya IP Agent, IC Agent, Modular Messaging, Site Administrator
  • Lucent Definity phone system
  • Octel VM system
  • Footprints tickets
  • Videoconferencing
  • Antivirus - Symantec, Trend Micro, and McAfee
  • Spyware/Malware
  • Sentio Ballot Printing System certified from Confidential

PROFESSIONAL EXPERIENCE:

IT Support Technician

Confidential, Monroe, MI

  • Imaged and configured PCs and laptops for user requests.
  • Resolve various issues for users.

Sentio Printing System Technician

Confidential, Lauderhill, FL

  • Diagnosed and resolved issues involving Sentio Ballot Printing software.
  • Diagnose and repair, replenish parts and supplies for Oki Color Laser printers.
  • Support multiple election sites in Broward County for 2010 Primary and General Elections.

IT Technical Support Level 2

Confidential, Boca Raton, FL

  • Diagnosed and resolved issues for users involving various PC hardware including SCSI hard drives, Microsoft Windows XP and Windows 7, Office 2000, 2003, and 2007.
  • Repaired, built and configured Windows Server 2000, 2003, and 2008 servers for HQ and branch locations.
  • Monitored and diagnosed various wireless, WAN, Remote Access VPN, LAN and leased line issues.
  • Worked with Avaya IP Agent, IC Agent, Modular Messaging and Avaya Site Admin.
  • Diagnosed and resolved software issues with the following software packages - Citrix, Healthworks staffing software, Microsoft Dynamics Great Plains, Dynamics CRM, Active Directory, Communicator (SIP), Exchange, SQL, Crystal Reports, Ceridian, remote scanning solution, and Win-Pak building security entry system.
  • Located and removed various viruses, spyware, and malware.
  • Provided documentation of procedures and directions for various software fixes and configuration.
  • Created and removed badges and access cards for building access.
  • Worked with wireless phone and air card vendors.
  • Assisted moving branch locations.

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