Computer Technician Resume

OBJECTIVE:

Seeking, to offer opportunities that can use skills of remote and on - site diagnosis, troubleshooting and tracking of all computer-related incidents. Also using acquired knowledge of mainframes, desktop, laptop, and mobile devices. Along with the knowledge to network the components and operation of large-scale computing systems. And being able to use the ability of leadership that be used in coordination’s with of Computer Operators.

PROFESSIONAL SUMMARY:

Computer Operator and Desktop Support Technician with 7 + years providing rapid client - centered technical support.
Ability to analyze situations accurately and adopt an effective course of action.
The expertise of meet deadlines and established schedules while following detailed instructions.
Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers.
With little to no supervision using a ticketing system to keep track and follow up and give the best support.
7 + Years of experience in computer fields (Old and New Equipment).
Detailed reporting and logs of all shifts activities and events.
Knowledge of the components and operation of large-scale computing systems.
Experience with methods, practices, terminology, and procedures used in computer operations.
Able to troubleshoot and problem solve. On the phone in the office and the field.
Competent using software including Windows, Word, PowerPoint, E-mail, and the Internet.
Exceptional communication skills are written and oral
Ability to meet deadlines and established schedules while following detailed instructions

SKILL:

Anti Virus Solutions Active Directory Client Relations Detail-Oriented Desktop Support Focused Internet Support Laptop Support LAN\WAN
Mobile Devices Operating Systems Confidential t Quick learner
RoutingClient RoutingSystem Security Self Starter
Strong Communicator Troubleshooting TCP\IP MS Office Suite

EMPLOYMENT:

Computer Technician

Confidential, Dover, Delaware

Responsibilities:

Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues.
Diagnosis, troubleshooting, and tracking of all computer-related incidents
Ordered necessary supplies and parts to repair malfunctioning hardware.
Setup, configured, and the ability to analyze hardware and software on company equipment.
Maintained 100% uptime on company networks through careful and preventative maintenance.
Ensure proper installation of cables, operating systems, and software.
Detect and troubleshoot network, computer and peripheral equipment malfunctions.
Take corrective action or escalate problem as required.
Effectively communicate and interface, daily, with Dover Downs Sportsbook and client technical and business contacts, as required.

Life And Health Insurance Agent

Confidential, Dover, Delaware

Responsibilities:

Trained in professional sales. In build rapport, listen, clarify and manage the conversational flow.
Meeting with 40 existing and prospective clients each week to select appropriate insurance policies.
Calculated quotes and educated potential clients on insurance options.
Evaluated leads obtained through direct referrals, lead bases and cold calling.
Met with prospective customers and business owners in their homes, businesses and other settings.

Assistant Store Manager

Confidential, Dover, Delaware

Responsibilities:

Created sales contacts with on and off-premise accounts.
Effectively lead a seasoned team of partner managers and account coordinators.
Increased sales volume by adding 150 accounts in the Dover territory.
Trained peers and management team on internal system support and implementation plans.
Trained both internal and off-site users in repairing and resolving recurring issues

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