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Client Services Rep. Resume

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New Hyde Park, NY

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SUMMARY:

Systems Administrator/Engineer with excellent work ethics, and exposure to many IT environments in various sectors and industries. I am team player, with excellent communication skills and constant drive to learn.

BUSINESS SKILLS:

  • Proficient verbal and written communication skills.
  • Adapted to changing engineering environments and teams.
  • Analytical, organized and attentive approach to product rollout.
  • Detailed communicator and excellent document - er.
  • Task and process oriented.
  • People-oriented, highly productive work ethics
  • Adding insights to develop and better processes.

TECHNICAL SKILLS:

  • Windows Server (2008, 2008 R2, 2012, 2012R2, 2016)
  • Windows Clients (10, 7, XP)
  • Windows PowerShell
  • Active Directory, Group Policy, IIS, DHCP, DNS, File & Print, DFS, Basic WDS, Basic SQL)
  • O365, Intune
  • Microsoft Exchange (2010, 2013)
  • Veeam, Datto, Synology)
  • VMware vSphere, vCloud Director, XenServer, Hyper - V
  • Citrix XenApp 6 & 7, XenDesktop 7.x, ShareFile, Horizon View, RemoteApp
  • Microsoft Office (Word, Excel, Outlook)
  • Wyse Linux and Windows Embedded)
  • Avaya IP Office
  • AllScripts EHR, AllScripts Practice Management, AllScripts Admin module, NextGen EMR.
  • Autotask, ConnectWise. iSupport
  • RMM (Remote Management Tool): LabTech
  • Labtech, LogicMonitor

EMPLOYMENT HISTORY:

Client Services Rep.

Confidential, New Hyde Park, NY

Responsibilities:

  • Confidential Remote Operational Support for multiple end-to-end Confidential clients in the financial, healthcare and services sector.
  • Support includes end user direct support, system regular maintenance, system health monitoring and reporting, and trouble ticket escalation.

Systems Administrator

Confidential, Brentwood, TN

Responsibilities:

  • Operational Support for multiple end-to-end Confidential clients in the financial, healthcare and services sector.
  • Support includes end user direct support, system regular maintenance, system health monitoring and reporting, and trouble ticket escalation.
  • Onsite Support and Maintenance for Confidential customers
  • Direct client communication and problem resolution
  • Operational monitoring to system health and proactive resolution to system issues.
  • Maintain client documentation and quality standards.

Jr. Systems Administrator

Confidential

Responsibilities:

  • Confidential Remote Operational Support for multiple end-to-end Confidential clients in the financial, healthcare and services sector.
  • Support includes end user direct support, to system regular maintenance, system health monitoring and reporting.
  • Onsite Support and Maintenance for Confidential customers
  • Operational monitoring to system health and proactive resolution to system issues.

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