Office 365 Administrator Resume Hunt Valley, Maryland - Hire IT People

SUMMARY:

Fast learning IT professional who works well individually, and in a group. Looking for a company where I can provide value, and expand my skillset.

SKILL SUMMARY:

Microsoft Active directory Administration
Active Directory Group Policy
Windows operating systems (server / desktop)
Microsoft Office suite, including the Office 365 Click to Run versions up to 2016
Citrix Administration
Office 365 administration
Visual Basic Scripting/ Batch/ Powershell/SQL
Cisco IOS

PROFESSIONAL EXPERIENCE:

Office 365 Administrator

Confidential, Hunt Valley, Maryland

Responsibilities:

Administered all aspects of Office 365, including SharePoint / Onedrive, Skype, Azure Active Directory, and Exchange Online in an online environment integrated with a local Active Directory infrastructure, including licensing for users
Performed troubleshooting tasks, occasionally involving Microsoft Premier support
Heavily used PowerShell in the Office 365 environment to make mass configuration changes to user accounts, and gather information on the environment
Automated installation of the Office 2016 click to run installation for user workstations

System Administrator

Confidential, Hunt Valley, Maryland

Responsibilities:

Performed installation, configuration, and troubleshooting of the Confidential P8 Filenet and Websphere Application Serve r product suites in a virtualized Windows Server environment
Experience configuring Microsoft Sharepoint within the Office 365 environment
Developed strategies to manage the lifecycle of company data
Developed Data Loss Prevention strategies for company data
Developed testing procedures to ensure deployed systems met with user expectations

Desktop Support Technician

Confidential, Hunt Valley, Maryland

Responsibilities:

Provided phone and desk side support for users on campus as well as remote users across the country
Performed Break/Fix tasks for hardware, software and Windows operating systems (XP/7) including researching issues and working with vendors to solve problems
Troubleshooting for network connectivity, including line tracing from the desk to the wiring closet and workstation configuration
Worked with the HP Service Manager ticketing system to track issues and log progress towards resolution
Installation and configuration of a wide array of software, such as Lotus Notes, Microsoft Office products and Oracle products
Citrix user and application administration
Configuration, deployment and troubleshooting of Cisco IP phones
Imaged desktop and laptop PCs and configured them for users
Participated in efficiency improvement projects to anticipate and reduce trouble calls
Created scripts (VBS/Powershell/Batch) to automate tasks, improve efficiency, and deploy software

PC Technician

Confidential, Suitland, Maryland

Responsibilities:

Provided remote and desk side support in a 6000+ user Microsoft/Novell hybrid environment
Imaged, configured desktop computers and laptops for new employees and upgrades for existing users
Minimized downtime and ensured users did not lose data during the upgrade process
Deployment of desktop computers, laptops, and IP phones ensuring device functionality
Performed hardware and software upgrades to existing desktops and laptops
Troubleshooting for hardware and software issues with Confidential PCs and Laptops running the Windows XP operating system
Used Remedy ticket system to track progress of issues and build a knowledge base for quick resolutions for similar issues in the future
Created Visual basic scripts and windows batch files to automate tasks to increase efficiency
Installation and configuration of applications such as Lotus Notes, Oracle clients, Adobe software suites, Microsoft Office 2007/2010
User account management through Active Directory and Novell Directory Services, including password resets, application association and adding/removing privileges
Provided inventory management
Trained junior staff members to quickly become effective team members