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Technical Advocate Resume

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SKILLS:

  • HTML, CSS, and JavaScript
  • SQL
  • Bash
  • Microsoft Office Suite (Word, Excel, PowerPoint), and Microsoft Visio.
  • Microsoft Access
  • Windows 10
  • Command Prompt
  • C#
  • Java
  • React Native

EMPLOYMENT HISTORY:

Confidential

Technical Advocate

Responsibilities:

  • Navigate and troubleshoot problems within the Confidential website
  • Assist with XML mark ups and determine if there is an issue with the device itself
  • Provide maintenance advice to customers to sustain longevity of their devices

Confidential

Technical Support Specialist

Responsibilities:

  • General Subject - Matter-Expert of developer processes
  • Made games for call sites to maintain pertinent information to increase QA scores
  • Maintained transition teams to assist on best call methods
  • Spear headed programs to help productivity among transition teams

Confidential

Technical Support/Supervisor

Responsibilities:

  • Subject-Matter-Expert over calls and technical processes
  • Advise transition groups on best method call procedures
  • Take supervisor calls for call floor

Confidential

Customer Service Representative

Responsibilities:

  • Working with co-workers to find the best solution for the customer.
  • Assist answering financial inquiries

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