SUMMARY:

• ver seven years of experience in Information Technology firms, troubleshooting and repair. Extensive knowledge in troubleshoots, installation and repair of all electronic equipment’s and mobile devices.
• Highly skilled in specifications gathering, troubleshooting, quality assurance testing great customer service along with multilanguage speaks and writes such as English and French…

TECHNICAL SKILLS:

Exploitation system: Windows (95, XP, vista, 7; 8; 10), MAC O.S; Linux; Ubuntu; Kali, Windows servers 2008; 2012

Ticketing system: ServiceNow; Autotask, ConnectWise, etc

Cyber security software: Symantec, Norton, McAFee, ESET NOD32, KASPERSKY, TREND

Writing: Microsoft Office (98, 2000, 2007, 2010, 2013, 365), Adobes

Database: MySQL, WampServer, MySQL, EasyPHP, S400

Programming language: Assembly, java, C++, language AlgorithmsActive directory deploymentInternet researching

PROFESSIONAL EXPERIENCE:

Field Support Technician

Confidential, Rosedale - Maryland

• Troubleshooting, installing, configuring and updating customer hardware and software throughout Baltimore County Public School,
• Coordinates the repair of student and teacher laptops computer including performing diagnostic repair procedures.
• Resolution and manage tickets within specified guidelines and timelines,
• Troubleshoot windows 7; 8; 10 and active directory,
• Provide support for general office software,
• Remote assistance and troubleshoot customer equipment,
• Support installation and troubleshoot of printers and printer management,
• Provide help desk support for customer,
• Resolve computer issue for clients via telephone or from remote location,
• Account management - including password resets and account troubleshoot,
• Imaging customer computers and installation of necessaries software,
• Installation and support software of customer computer from the Server Deployment Console,
• Installs and configures application and other supported software packages,
• Troubleshoot and repair hardware and network connectivity issue,
• Perform regular maintenance to ensure that local hardware and system perform correctly,
• Provides consultation and/or training to teachers, students and staff on the operation of technology equipment and software,
• Provide assistance concerning the user of computer hardware and software, including printing, installation, word processing, electronic mail and operation system,
• Troubleshoot maintain and configure HP and Dell … Hardware and multifunction devices,
• Maintain Service Levels in accordance with client Service Level Agreement,
• Perform other related duties as assigned.

Technician

Confidential, Baltimore-Maryland

• Restore switches and routers to factory default and there configurations,
• Troubleshoot and repairing any electronic devices,
• Install Microsoft OS and Mac OS on the laptop through Microsoft server and/or mac server,
• Wipes and upgrade of Cisco IP Phone firmware via TFTP ( SCCP and SIP),
• Repair and troubleshooting Zebra Printer and other printers,
• Repair and troubleshooting Battery backup Units (APC, Eaton, HP, Dell...),
• Reset to factory default and configuration new IP address of APC Network card,
• Reset to factory default and configuration Power Distribution Unit ( Switches, Metered),
• List Products on eBay, Amazon, Newegg for sell,

Junior Technician

Confidential

• Computer repair and Diagnostics: Find the issues and fix it as you can.
• Installation O,S (Windows 7, 8 …): Install new Operating System by MAR ( Microsoft Authorized Refurbished) server, Disk or flash drive;
• Microsoft deployment for windows server 2008 and 2012;
• PC Troubleshooting: Detect by different way of the real issues;
• Windows Recovery: fix issues by refresh windows to late day;
• Cell phones and Tablets repair. Wipe data, replace screen … (Apple, Android, Blackberry, windows etc…);
• Data destruction (HDD, SSD etc…): Destroyed all data from HDD (Hard Disk Drive), SSD (Solid State Drive) etc….;
• Apple/MAC computer diagnostic, hardware, software and equipment products;
• Restore windows 7;8 and 10 to factory default;
• Download and install windows drivers;
• Laptop and desktop Bios configuration;
• Server configuration and installation;
• Installation / configuration of pc hardware and peripherals;
• Restore switches and routers in factory default;
• Network configuration and diagnostic;
• Installation and configuration of different type of printer;
• All electronic equipment repair;
• Safety program;
• Team player.

IT computer

Confidential

• Computer maintenance and network: maintain in Good work condition computers and ping the network connection to make sure it connect to internet and are in same domain.
• Installation of different type of security system alarm and there maintenance.
• Satellite television installation (Installation, Diagnostics, repair and troubleshooting)
• Repair of computers and Electronic devices.

Technician

Confidential

• Maintain of all electronic and technical equipment in good work condition such as servers, laptops, desktops…
• Developing of program on base server AS/400;
• Developing software of management of the company members;
• Install pc hardware and peripherals;
• Set up access internet, such as LAN, WAN;
• Set up internet cable (RJ45…),