Dedicated Customer Service Agent Resume

SUMMARY:

TECHNICAL SKILLS:

Self: motivated; able to set priorities in order to complete several immediate and long-term goals with attention to detail and quality at the forefront.
Ability to communicate effectively with insurance representatives, patients, and medical staff.
Ability to strategize solutions for billing and coding challenges.
Computer: Aided Dispatch (CAD) familiarity

PROFESSIONAL EXPERIENCE:

Confidential

Dedicated Customer Service Agent

Trained to facilitate multiple customer support calls concerning Confidential accounts.
Provided assistance regarding statements, rate analysis, transactions, disputes, rates and fees and password resets in an expeditious manner.
Manage multiple information systems such as Merchant Services Assistant (MSA), Remedy, Dynamics, LexisNexis, Genesys, Business Track, and Point of Service (PoS).

Warehouse Associate

Confidential

Order fulfillment: retrieved online orders, pulled inventory, packaged orders for delivery and facilitated customer support requests as needed.

Office analyst

Confidential

Provide a wide variety of detail-oriented tasks in direct support of the managing director
Answer and route incoming calls and correspondence
Properly store records of invoices and other supporting documentation in accordance with industry recordkeeping management standards
Resolve discrepancies concerning accounting records

Warehouse Associate

Confidential

Fulfill Internet orders by reviewing online order submissions, gathering items purchased and getting them ready to ship for various departments
Directly responsible for two departments that receive heavy traffic but also provided support to other departments when needed
Highly regarded for hard work and the willingness to learn new procedures quickly

Billing Coordinator

Confidential

Provided oversight and other support activities related to re-billing, posting payments, and facilitating bank deposits in order to close the practice
Entered and corrected demographic information
Facilitated appeals and corrected billing for insurance payers
Posted primary and secondary insurance payments
Set-up payment plans for patients; and coded claims re-submitting as appropriate with supporting documentation