We provide IT Staff Augmentation Services!

It Support Analyst Tier 2 Resume

4.00/5 (Submit Your Rating)

Sterling, VA

Hire Now

SUMMARY:

  • Doumante (Alex) is an IT Analyst with 3 years of experience and a Bachelor of Business Administration in Computer Information Systems seeking a position in the information security realm to apply customer service skills, analytics and critical thinking skills, the ability to bring value to a deserving
  • IT infrastructure and security team.

TECHNICAL SKILLS:

  • MS Office suite proficiency
  • Active Directory, DNS, DHCP
  • Windows, Linux and MAC OS
  • SQL
  • Jira and Remedy
  • Programming language (Java)
  • Service - oriented
  • Meticulous and organized
  • Work well team and customers
  • Excellent customer service skill
  • Excellent communication skills
  • Detail oriented and organization skills

PROFESSIONAL EXPERIENCE:

Confidential - Sterling, VA

IT support Analyst Tier 2

  • Resolving multiple cases on the daily basis through emails and calls
  • Administrating Jira for multiple users including workflow and design
  • Analyzing internal process and providing troubleshooting input to improve proficiency
  • Working with multiple teams to solidify automation process using various scripting technologies
  • Creating new customers accounts, emails and passwords using the Directory and Exchange

Confidential - Washington DC

Service Desk Specialist

  • Provided helpdesk support to end users and answered related questions
  • Followed company procedures and escalated ticket when necessary
  • Worked in conjunction with the networking team to resolve specific issues
  • Used ticketing system workflow to track request until completion

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship