IT Asset Management Tech Resume

SUMMARY:

Experienced Technical Support Specialist providing quality technical support with a high degree of customer satisfaction expertise, and timeliness. Attained a proven track record of experience with, Windows, Apple, Networks and computer related technical applications. Strong written and verbal communication skills with well developed understanding of software Methodologies, how they relate to standard operating systems and create resolutions. Familiarity with network infrastructure and technology implementations.

AREAS OF EXPERTISE:

Patch/Security Management: Active Directory - Windows Server 2003/2008/2012 - Microsoft Exchange - SnagIt 9.0

Adobe Acrobat Professional: SharePoint 2010 - Windows XP/Vista/7/8.x/10 - MS Office 2007/2010/2013/2016 - Norton Ghost IE7/8/9/10/Edge - Google Chrome - Firefox - LogMeIn Remote - Bomgar -TCP/IP - Networking - Vendor Management - Remedy

Office 365: SCCM -Spiceworks- Cabling -GovLan Remote V8 - Casper - Jupiter Networks

PROFESSIONAL EXPERIENCE:

Confidential

IT Asset Management Tech

Responsible for acquisition, deployment, tracking, and securing of all IT assets.
Tracked asset activity to include requisition and transaction histories.
Assist Desktop Support team with prioritizing tickets, field walk-ups and addressing issues that are within level of rights.
Assist with decommission process and procedures

Confidential

Migration Technician

Perform add/move/changes in local office; perform asset disposal process and schedule with vendor for pick-ups.
Responsible for receipt, configuration, and delivery of new equipment.
Ensure all steps for a successful upgrade and deployment of multiple laptops on a daily basis.
Utilized SCCM to deploy microsoft windows image.
Utilizing OneDrive, assisted users with backing-up of data and migration of data to their new machines.

Confidential

Migration Technician

Replacement of 3,000 computers and upgrading Lenovo desktops and laptops while migrating user data with external drives and install applications on the new hardware during deployment.
Troubleshoot and assisted users with Office 365 Sync, Sign in and Edit problems.
Assisted with pickup of old win 7 equipment and entering old inventory in database
Tracked trouble ticketing system and updated asset database to ensure document is current using Servicenow.
Installed, configured and maintained data migration of workstations and software.
Assisted the client in solving computer related issues and orientation of new equipment as deployed.

Confidential

Monitor Technician

Replaced 1000 monitors with a team of 5 in a hospital environment.
Performed troubleshooting and repair of existing monitor problems.
Followed all safety protocols and wore protective equipment.
Worked and communicated with customers and techs to achieve desired results.

Confidential

Service Desk Specialist

Provide email and call support for the Windows Word and Outlook client.
Assist users with connecting to VPN offsite
Utilized GovLan Remote Control, Dameware and Remote Desktop Connection to properly assess and troubleshoot the end-users issues.
Provide initial troubleshooting of problems including root cause analysis for desktop, laptop and printers
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

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