TECHNICAL SKILLS:

Microsoft Office 2000/2003/2007/2013/365, Windows NT/2000/XP/VISTA/7/8/10, Mac OS 8, 9 and X.xx, Windows server 2000/2003/2008/ SBS 2008/2012, MS Exchange server 2003/2010/2016, BES server 4.1, Active Directory, C5, Compliance Software training, MS Software Office Training 2007/2010, Security Awareness Training, Bit Locker Encryption, End Point Encryption, Imanage Application administration, and Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Systems Administrator

• Maintain Windows 2012/2016 servers; backups and patching and administration
• Hardware and Software support
• Troubleshooting network issues at the server level and at the desktop level
• Office 365 support/Exchange 2016 Administration
• Configuration of anti virus server; responsible for patching and virus definition updates
• Support and setup of network storage platforms
• Support of bit locker encryption at the server level and desktop level
• Active Directory support and maintenance
• Configuration and deployment of images via WDS

Confidential, Washington, D.C

Systems Administrator

• Maintained Airwatch Server/troubleshoot TCP/IP and DNS settings/Managed and set up print servers for large environments; malware and virus remediation and monitoring using Norton security suite
• Provided end user support for hardware and software on PC and Macintosh computers and network printer support
• Support of MS Office 2013/Migration and support of office 2013 to office 365
• Managed inventory and worked with 3rd party vendors to purchase equipment
• MS Exchange server 2016 administration and support
• Managed Active Directory/GPOs/User accounts on server 2008/2012; Service Now Ticketing System
• Security Administration and Management of Imanage database; hardware security scan for laptops and mobile phones
• Support of mobile phones through Airwatch
• Support and administration of VMWARE environment

Confidential, Washington, D.C

Project Manager

• MDM support through Airwatch
• Spearheaded Airwatch migration project
• Managed several vendors and budget goals during this project
• Set deadline goals according to upper management
• Managed internal IT team’s schedules, and coordination to meet the project goals and budget needs
• Support of MS Office 2007 and 2010\Distributed software and created packages using SCCM 2012
• Encryption of hard drives using Bit locker as part of our DLP policy
• Managed and trouble shoot MS Exchange server 2010
• Minimized users’ downtime through workstation, LAN, and server optimization.
• Administered and Configured MacAfee Antivirus security suite
• Managed Active Directory/GPOs/User accounts on server 2008/Remedy Ticketing System
• Configured and maintained AV equipment\Managed Imanage database
• Configured and supported soft/hard RSA tokens in a windows environment
• Imange Database security administration for over 300 users

Confidential, Washington, D.C

Technical Support Representative

• Support of handheld devices (i.e.; blackberry, IPhone, Android)
• Application support of House applications and Software/USGCB Configuration WIN7
• CAPS installation and support/ Remedy Ticketing system
• MS office suite support ( )
• RSA security support/Antivirus detection and removal using Norton
• Blackberry server account creation and maintenance
• Active Directory Account creation and maintenance
• EMM support and installation
• Maintain professional relationships with assigned offices
• Network troubleshooting and support of CAO network
• Exchange 2010 configuration and account creation and maintenance
• Desktop/Server2012 support in a high paced environment
• Apple computer support OS X
• Deployed software updates using SCCM 2012

Confidential, Washington, D.C

Project Manager

• Managed several projects for various clients to include; migration projects, new application projects and hardware upgrade projects and managed the budgets for these various projects
• I managed various vendors and IT staff for projects and adhered to completion goals and budget constraints of these projects
• SBS 2008 server administration and support/file management through PowerShell scripting
• BES 4.5 server support and configuration for enterprise environments
• Troubleshoot and maintenance of various network switches/and routers
• Configuration of Sonic Wall firewall
• Migration and configuration of Windows 7 in a 700 user environment
• Created and maintained PC images using Acronis software
• Exchange 2003 support and configuration/ POP and SMTP mail protocols
• Configuration of Backup Exec 10.x
• Desktop support in a dynamic environment
• Connect Wise ticketing system
• Administered and resolved virus issues using Symantec anti - virus v.11
• Migration and support of MS Office for 200 users

Confidential

IT Specialist

• Maintaining and troubleshooting PRC supplied equipment and software, including printers, desktops, laptops, Blackberries
• Monitoring network usage logs using applications such as System Center Essentials, and C5 Compliance
• Consulting with users, management, vendors, and technicians to assess Commission IT needs and system requirements
• Diagnosing hardware and software problems, and replacing defective components
• Monitoring network performance to determine whether adjustments need to be made, and determining where changes will need to be made in the future
• Maintained hardware and software inventory records
• Evaluated and/or recommended purchases of computers, peripheral equipment, and software
• Maintained the Commission’s Audio-Visual equipment and ensuring its proper use
• Logging and responding to support requests made through the Commission’s Support Desk
• Conferring with network and website users about how to resolve any existing system problems such as transmitting news, and download files.
• Support of MS Office 2003/2007 and XP
• Configuring and troubleshooting Microsoft Outlook 2003/2007
• Configuration and troubleshooting of Black Berry Enterprise Server and Black Berry handheld devices
• Configuration and support of Cisco VPN 4.0 - 5.0
• Managed Windows 2003 server/w Active Directory
• Managed Group Policies and Network configurations
• Update and Maintenance of MS Exchange server 2003
• Maintained distribution lists
• Configured mailbox permissions for users and updated public share folders
• Support of the Law Department with various desktop and application issues

Confidential, Bethesda, MD

Sr. Systems Support 3

• Managed a Windows 2003 server/w Active Directory.
• Updating servers with latest service packs and hot fixes
• Creating standard process for group policy deployment
• Active Directory users and groups management
• Implementation and administration of DNS, DHCP
• Distribute packages via Patch Link to all desktops and servers
• Supported MS Exchange server and configuration of LDAP
• Configuring and troubleshooting Microsoft Outlook 2003
• Configured and Maintained user accounts
• Created and Maintained distribution lists
• Created and updated public share folders
• Configured mailbox permissions for users
• Support of Govt. Black Berry handheld devices.
• Support of over 600 users; Windows 2000/ XP/desktop and laptop deployment.
• Software and Hardware support
• Support of MS Office 2003
• Knowledge of hardware analysis tools / and antivirus tools and detection
• Troubleshoot all network issues and monitored IDS systems logs
• Knowledge of network protocols
• TCP/IP configuration
• Network configuration/Vmware support
• Configuration/Support of GOVT. WI FI network.
• Installation and configuration of wireless AP
• Security WPA-2 protocol implementation for wireless network
• Configuration and support of Cisco VPN 4.0 - 5.0
• BMC Remedy Ticketing System

Confidential, Washington, D.C.

Project Manager

• Managed and maintained a Windows 2000/2003 server/w Active Directory.
• Implemented security protocols for the server
• Managed user accounts and implemented GPOs
• Virus definitions and service pack updates
• Provided end user support for hardware and software on Pc’s/CITRIX support
• Support of MS Office suite 2000/2003
• Managed hardware inventory
• Managed vendors for various hardware purchases and support services
• Knowledge of hardware diagnostic tools
• Managed WIFI IT project
• Conducted site surveys with vendors
• Advised upper management on scope of project and budget needs
• Managed and delegated team work load to meet project deadlines and goals using MS Project
• Troubleshoot blackberry handhelds
• Implemented wireless security protocols(WPA-2)
• Configured blackberry BES server
• Responsible for BES server updates and maintenance
• Configured permissions for user mailbox
• Network configuration/Management/Set group policies/Configured Juniper Firewalls.
• Coordinate purchasing activities with department support staff.
• Administered and Configured Norton Antivirus and applied virus patches to servers.
• Performed backup and recovery on Servers using Veritas Backup Exec 9.1

Confidential, Washington, D.C.

Network Analyst/IT Manager

• Managed and maintained a Windows 2000 server/w Active Directory/Group Policies/ software distribution through SMS
• Set up user accounts and permissions
• Responsible for virus patches and updates
• Server maintenance and GPO implementation
• Set up and managed a WI-FI network with WEP security settings.
• Involved in planning and managing WI-FI networks with different clients and vendors
• Implantation of WPA security setting for wireless networks
• Developed reports and adhered to SLA policies
• Managed various projects and vendors; adhering to client budget needs and goals