Business Operations Lead Resume Aurora, CO - Hire IT People

PROFESSIONAL EXPERIENCE:

PROFESSIONAL EXPERIENCE:

Confidential - Aurora, CO

Business Operations Lead

Manage all marketing, financial, and sales operations for an agriculture supplement firm specializing in all natural plant foods and growth stimulants including creating relational databases and sales support tools, designing company logos and labeling, and performing all accounting procedures; support biologist & chemist with documenting testing results and formulas/recipes, submitting patent applications, and creating customer communications for product use; comply with all local, state, and federal requirements to maintain appropriate business licenses, tax compliance statuses, etc.

Confidential - Denver, CO

Technology Consultant

Brought subject matter expertise and best-in-class methodologies and practices to communications clients around next-generation enterprise solutions, network expense reduction, and legacy network & customer migrations; assisted internal leadership with the Accenture Intelligent Migration Services (AIMS) tool through the creation of assets, tailored presentations, and preliminary data assessments; performed overviews and demonstrations of the AIMS tool to communications clients that resulted in significant deals for multiple MSO and Carrier clients.

Business Operations Specialist

Confidential

Developed and managed monthly reporting databases and tools for a revenue recovery team supporting large telecommunications client; audited network access expenses for accuracy; processed claims with carriers for erroneous billing; created records-correction requests to update network access provisioning systems. Recovered $13M in revenue against a goal of $11.7M over .

Confidential - Englewood, CO

Communications Specialist, Customer Service Strategy & Operations

Launched communication program to support the West Division Business Class Center of Excellence Care organization and the West Division Technical Operations workgroup, representing thousands of employees across nine states; created documentation, talking points, and job aids for frontline customer service employees to support divisional standardization process changes; created, edited, and published requested documentation to Comcast’s knowledgebase for all customer-impacting activity; managed inbound communication requests from executives and senior leadership to ensure timely delivery of information to frontline employees; project-managed divisional launch of product and feature initiatives.

Confidential

Technical Support

Managed the development and launch of new products, including training, process creation, and tier I and tier II technical support: Caller ID on TV, Cable TV in 3D, VoIP, OnDemand, DVR, Mobile TV Apps, and Home Security; provided administrative support to all Technician IIs and Technician IIIs; performed operations duties, including payroll, attendance, workforce projection, employee training and development, and production reporting and analysis.

Technical Support

Confidential

Assisted and supported Technician I & II with advanced technical issues for on-site technicians; responded and resolved escalations from internal and external customers; trended trouble ticket queues for network issues, service outages, or device failures; created and conducted training sessions.

Confidential - Aurora, CO

Teller & Vault Supervisor

Provided support and supervision for 6-8 tellers, including lunch/break scheduling, time off, and training; daily audit of cash drawers and vault; weekly audit of ATMs; prepared daily check batch to Federal Reserve.

Confidential - Denver, CO

Front Desk Supervisor

Managed all functions and employees of the front desk for two Denver International Airport properties, including accounts payable/receivable, time management, scheduling, daily financial audit, and customer service escalations.