Hardware Technician Resume Capitol Heights, MD - Hire IT People

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

TECHNICAL SKILLS:

Virus/spyware removal
Desktop/Laptop repair
Cable management
Configure mobile devices
Multiple application support
Spiceworks ticketing systems
TCP/IP
Testing Applications
Documents preparation
SharePoint 2016
Windows Server 2008/2012
Ports and Protocols
Hardware Installation
System restoration
Windows 8.1/10 Migration
System Backups
Windows OS troubleshooting
Active Directory
Switches/routers

PROFESSIONAL EXPERIENCE:

Confidential, Capitol Heights, MD

Hardware Technician

Troubleshoot a variety of hardware and software issues.
Maintain timely technical support.
Completed Windows 10 migration project
Install and configure software and drivers.
Windows/MAC Laptop screen replacements.
Install, maintain and repair hardware.
Set up workstations with computers and necessary peripheral devices
Assist customers with cell phone activation/resetting passwords

Confidential, Washington, DC

Computer Technician

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non - technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Managed Windows XP/Vista/Windows 7/Windows 8.1
Ensure that Spiceworks tickets are resolved and completed to the client s satisfaction.
Active Directory - Resetting user accounts and Passwords

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Hardware Technician Resume

Capitol Heights, MD

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