IT Help Desk Resume

SUMMARY:

S ee k to wor k in a n e nvir onme nt t ha t will c ha lle n g e me f ur ther ; while a llowing me to c ontr ibute to the c ontinue d g r o wth a nd suc ce ss of the or ga niz a tion. Obta in a position tha t will pr ovide me the a bility to a ppl y m y wor k e x per ie nc e to a gr owin g industr y . I look f or wa r d to wor king with a or g a niz a t ion tha t pr omote qua lit y ser vice s; a nd p r ovide s me with the oppor tunit y to mee t a nd e x cee d a ssi gne d g o a ls. I ha v e the dr iv e a nd de te r mina tion to c onsiste ntl y ac hie v e succe ss in a ll of the or ga niz a tions tha t I h a ve wor ke d with in the pa st. Areas of Expertise:

PROFESSIONAL EXPERIENCE:

Confidential

IT Help Desk

Assign complaints to proper problem solver.
Ascertain all software currently installed as well the images.
Count and manage laptops
Scheduling appointments to meet with client Reschedule and schedule deployments dates.
Provide technical advice as users needed.
Resolved complaint by escalation if needed.
Conduct pre - installation interviews of end- users that requires data backup of files.
Input information into share point to be pulled by deployment and quality control technicians

Assest Managment Specialist

Confidential

Perform quality control on important documents responsible on making correct entry to ensure quality of work while performing data entry seiten goals to be achieved on daily basis.
Use time management skills to complete work and meet daily/weekly quotas
Research missing parts and upload to accounts; Back-up files to safeguard the information entered & maintain appropriate records;
Update Asset Spreadsheets; Participate in departmental meetings in regards to new information
I supported federal division of multiple customer

Passenger Service Agent

Confidential

Greeting and checking passenger documentation.
To check passengers in using a computer based system, issuing boarding cards and baggage labels
Process passengers at the boarding gate
Apply airline regulations which may involve charging excess baggage or upselling
Adhere and apply strict security and safety regulations
Effectively assist passengers with their experience travelling through the airport

Receptionist

Confidential, Washington D.C.

Answer incoming phone calls and transfer calls correspondingly
Answer general questions and providing general visa & Indian passport information
To welcome visitors and guests of the Consulate
Authorize approved visa applications in the visa-system
Intake of documents to be legalized and also pick-up of legalized documents
Make reservation for hotels, air tickets and train tickets for colleagues and guests of the Consulate Responsible for out-going and in-coming mails and express post
Assistance in general for the different sections at the Consulate

Sr. Visa Consultant

Confidential, Washington DC

Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly
Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
Ensure that all of the information provided by the employee is accurate and correct, preparing and checking all legal documents
Responsible of all Immigration issues and operations, remaining up to date with any changes to legislation.
Strong communication and negotiation skills as the job is centered on communication with the client, colleagues and authorities.

Passenger Service Agent

Confidential, Washington D.C

Greeting and checking passenger documentation.
To check passengers in using a computer based system, issuing boarding cards and baggage labels
Process passengers at the boarding gate
Apply airline regulations which may involve charging excess baggage or upselling
Adhere and apply strict security and safety regulations
Effectively assist passengers with their experience travelling through the airport

IT Help Desk

Confidential

Provide technical support to customers via telephone, email and through tickets
Analyze and troubleshoot software and hardware issues
Identify and resolve issues pertaining to network configuration, web hosting and domain registration
Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages
Create help desk documentation with step by step instructions on problem resolving techniques .

Human Resource Recruiter

Confidential

Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare and post jobs to appropriate job board/newspapers/colleges etc
Source and attract candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes