IT Specialist Resume Washington, DC - Hire IT People

SUMMARY:

As a dedicated and knowledgeable professional with experience in customer service and business administration, I seek to bring my abilities to add value to your company. I am a self - motivated individual with a proven track record of success driving productivity and client satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Specialist

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.age deployment and also securing existing Macs system

Confidential

Senior Technical Support

Serve as an escalation point and provide effective support for Tier 1 for IOS and OS Advisors for advance Hardware and software for OS, IOS & Windows (XP & 10 )
Serve as an escalation point and provide effective support for Tier 1 for IAPPS Department ( Pages, Numbers, Keynote, GarageBand, and iMovie ) also supporting Office 365 for K12 customers.
Support users/clients via phone or email and use remote desktop, LogMeIn, or TeamViewer application
Install/Re-Install Windows Operating System including Win XP, Win 7, MAC OSX, Win Server 2008 R2, Server 2012 (Beta)
Administer Windows Server 2008 R2, Office Suit, Exchange Server 2007, and Office outlook
Install network and Computer security software including virus protection and firewall software
Diagnose, troubleshoot, and resolve hardware, software, and other network and system problems, and replace defective components when necessary
Handling mail and AppleID Setup for K12 customer, support and troubleshooting Mail App,Outlook 365 & Lotus (adding new account, fixing port and host server issue).
Serve As Safety Escalation point for T2 Advisor to Evaluate and review any hardware Safety issue then Reporting the issue to Confidential Engineering Department to Take necessary action if the safety issue valid.
Handling K12 Cloud accounts for OS platform using iCloud support tools or for Windows using Windows Azure.
Built and maintain jamf Casper infrastructure to reach worldwide network of Macs.
Extended the capabilities of Jamf Casper tool to allow for greater reporting and manageability of Macs.
Utilized filevalue within Jamf Casper in image deployment and also securing existing Macs system

Confidential, Washington, DC

Bookkeeper and Operations Manager

Established budget templates and spreadsheets to meet company needs.
Maintained vendor and AP files, and finalized tickets in towing software.
Managed staff, delegating duties and monitoring performance, arranging weekly schedules, and maintaining employee payroll records.

Confidential

Payment Processing Supervisor

Verified $10M of invoice and payment transactions annually, ensuring compliance with ADIA rules and regulations.
Audited invoices against purchase orders and agreements generated by General Services Division, processing to Accounts Payable.
Assisted end users with Oracle requests according to policies and standards.

Confidential

Site Manager

Scheduled and coordinated meetings and appointments, maintaining effective calendar management.
Researched and prepared projects, meetings, and presentations according to needs.

Confidential

Office Coordinator

Translated between Arab vendors and Confidential according to organizational needs.
Performed vendor management responsibilities, interviewing and evaluating contractors and preparing contractor databases.
Tracked goods and services delivery and managed cash payments of $20k monthly.

TECHNICAL SKILLS:

OS, IOS, windows Office 365 Microsoft & IAPPS( Pages, Numbers, keynotes, Grageband .... etc )troubleshooting.
Flexibility
Software & security Installation
IT Support
OS, Windows server
Security software
Linux
Jamf software
Mobile Applications
Networking
Repairs IOS & OS Devices
Self Motivated
Technical Writing
Training
Troubleshooting
Work Independently
Swift

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It Specialist Resume

Washington, DC

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