Desktop Support Specialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Specialist

Provide Helpdesk support to government workers at the Smithsonian museums via telephone, in person, remotely and electronically.
Process Service tickets in Central database using the Heat system
Perform task while using Active Roles by moving Pc’s to the correct container and domain or remove them from the correct domain and container
Reimaged workstations for desktops, Ipads, phones, surface pros and apple devices
Updating CPU’s, Ram, Hard drives, scanners, local and network printers
Install and update printers in Windows 10. Printers that I have installed are Brother, Xerox, Datamax - Oneil, Hewlett Packard, Dell, Epson, Fuji Xerox, Fujitsu, IBM, Konica, Ricoh, Lexmark
Install, troubleshoot and configure software installations like windows 10, windows 7 and as well as Microsoft office products.
Pre and post installation interviews when conducting PC replacements and using PC Mover while being error free migrating data from old hardware to new hardware.

Confidential

Audio Visual Engineer and Document Specialist Supervisor

Provide operations, troubleshooting, and the technical expertise required to keep all presentation systems and multimedia equipment operational
Contribute to the marketing and recruiting for different clients and potential employees
Determine scope of work for vendor service, engineers and technician visits, and supervise to ensure the satisfactory completion of the work
Oversee vendor install, test, and support Audio and Video control systems. Billed customers on different services
Maintain relevant and current knowledge and act as a leader within assigned technical field
Develop, organize, and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems

Confidential

Document Management Specialist

Completed two scanning and data entry projects involving over 10,000 documents while working side by side with individuals with disabilities
Completed another scanning and data entry job of more than 10,000 documents for the rehabilitation department
Provided supervision to an individual with a disability who was performing the same work

Confidential

Document Management Analyst Supervisor (Fulfillment)

Interviewed, hired, and trained employees
Conducted performance appraisals
Received over 100 incoming calls during the mornings and late evening part of shift
Utilized billing and coding for different clients and projects; Used this data to determine the quarterly and annual revenue
Responsible for over 2,000 quality assurance checks and online deliveries for all documents, applications, and files daily
Managed and conducted administrative tasks in support of the President as directed
Handled confidential and highly sensitive data, correspondence, and employee information

Confidential

Medical Administrative Assistant

Managed and conducted administrative tasks in support of the President as directed
Handled important incoming and outgoing inquiries and updates to and from patients regarding their insurance claims and information which was between per day
Supported team members and customer groups as required
Maintained files, copied and faxed correspondence, bound training material, and ran business errands as requested
Handled confidential and highly sensitive and confidential data, correspondence, and client information such as payments, billing, and contact information
Performed complex data and word processing projects
Assisted in the preparation of correspondence, briefing materials, proposals, and spreadsheets

Confidential

High Volume Sales Rep Office Manager

Sold products within assigned territory, maintained assigned sales quota, and following established guidelines
Identified prospects utilizing creative lead generating techniques
Managed all phases of the process including sales presentations, following up with prospects, preparing the final contract, processing the work order, and providing post-installation follow-up