SUMMARY:

• To secure a challenging position in a well established organization that will help me further advance my skills, knowledge, and progress me to become a valuable asset to the company.
• Protocols: E - mail, Lotus Notes, Gmail, MS Outlook, Telnet, TCP/IP, Ipconfig, ping, nslookup, tracert and netstat
• Citrix VDI: Provisioned virtual machines according to customer’s specification
• VSphere v6.0: Managed the virtual infrastructure and deployed virtual machines using various management consoles (e.g., VMware vCenter service console)
• Troubleshooting users account, laptops, network connectivity
• SCCM: Manage Software/Applications deployment
• Installing and Troubleshooting local and network Printers
• Make sure new laptop/desktop gets placed into the correct organizational unit
• Remedy ticketing system tools - NET IQ System Portal - Service Desk Plus
• Backup and restore data
• Remote PC (WRA) and Bomgar
• Deploy and Refresh Laptop project
• Encryptions (checkpoint Endpoint)
• Installing, Configuring and Troubleshooting Cisco/Avaya VOIP Desk-phone and Mobile Devices Support
• Deploy IPhone, Blackberry mobile phone via (MaaS360, ZixOne) environment
• Active Directory (Password resets) (Manage OU & End Users Profile Privileges, New User set up)
• Installing and Managing Network Server’s Connections
• Experience with Symantec Encryption, RSA Authentication Manager and Entrust Authentication Manager environment

EXPERIENCE:

Confidential, Reston, VA

Desktop Support/ Jr. System Administrator

• Active Directory Creating new user, Terminations, Profile Paths (Roaming profile) and log-in scripts.
• Administrator for banking Applications. Encompass, DNA (Core Bank system), Witts, Treeve, VC Reports, Credit Quest, Synergy
• Provide administration of the servers involving both daily operational and maintenance activities: install, configure, and upgrade operating systems along with carious software packages
• Mapping user share files and creating a solution for users to access
• Provide Tier 1, Tier 2, Tier 3 Service calls support
• Daily physical hardware walkthroughs to make sure no hard disk, hardware, or power outage
• Manage Forscout USB Counteract
• Unmount servers and remount servers, make sure all the network cables are attached and labeled correctly
• Asset Management/Inventory
• Manage Microsoft Exchange created new user email, manage MineCast email filter system
• Check the Group Policy Objects (GPO) to make sure all users, servers, and laptops get the necessary policies enforced
• Create new client accounts and make sure they belong in the correct organizational unit
• Maintaining, upgrading, provisioning necessary Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2
• Provide system administration duties involving day-to-day operations and maintenances of physical and virtual servers
• ZixOne MDM set up users and assistance End user with set up.
• Citrix Administrator vSphere v6.0 Create new users, clean up profiles. Assist with setting up remote user and educate user now how to access Citrix Environment.
• Manage MacAfee ePO, monitor HIPS logs (Host Intrusion Prevention Systems)
• Manage ticking system Service Desk Plus

Confidential, Washington, DC

Desktop Technician Tier 2

• Diagnose PC errors
• Imaging systems (Ghost & Deepfreeze) environment
• Explain to customers about PC errors and future preventions
• Install/upgrade/troubleshoot hardware and software
• Break/fixes
• Refresh (Projects and on site)
• Assist other tech with PC issues and work as a team
• Troubleshoot Outlook 2010 and Microsoft Suite 2010
• Backup and Restore PC data
• Install UC phone and configure
• UC phone migrations
• Trouble shoot IPhone/blackberries issues and experience with Mass360 environment
• Installing New Local and Network Printers and configurations
• Trouble shoot local/network printers

Confidential, Alexandria, VA

PC TECHNICIAN

• Install/upgrade/troubleshoot hardware and software
• Clean viruses, malware and spyware
• Diagnose PC errors
• Backup and Restore PC data / Reformat PC
• Imaging systems (True image, Norton Ghost, FOG)
• Explain to customers about PC errors and future preventions
• Order supplies (PC tools, hardware and software)
• Customer Service over the phone, set appointments and collect payment

Confidential

CABLE TECHNICIAN

• A full time position travel to commercial sites installing cable
• Installation of horizontal cabling, riser cabling, inside and outside cabling, fiber-optics to the workstation or backbone, and network electronics
• Terminate different type of Fiber optics
• Terminate different type of Cat6
• Expert in use of all test equipment and troubleshooting of infrastructure
• Good customer relations skills

Confidential, VIENNA, VA

Certified Field Computer Technician

• Troubleshoot various hardware and software applications for all PC's system and Peripheral devices
• Accepting calls/tickets on company's web portal, contact clients to setup ETA for on-site repair
• Repaired various printers, desktops, and laptops for local and off-site users
• Installed/upgrade and setup new hardware and software for Dell computers
• Repaired/break-fix various printers, desktops, laptops and mobile devices
• Maintained computer's parts inventory and update company’s database
• Performed network cables for Cisco internet server systems and installing/managing network connections
• Applies diagnostic techniques to identify problems, investigate root cause analyses, and recommend solutions using Remedy Service Management Suite
• Performed and built network Cisco server system’s racks from individual components
• Performed quality control, configured server system, and tested equipment
• Installed OS: Windows on several systems