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Desktop Support Technician Resume

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Wilmington, De

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SUMMARY:

  • Desktop support technician with diverse progressive experience with industry leading global companies in the Pharma, Health Care, Banking, and Insurance sectors. Reliable, conscientious employee who works well under direct or indirect supervision. A Microsoft Certified Professional who thrives in a technically challenging environment. Skilled in customer service, Executive Support, Desktop Support, and hands on coaching.

TECHNICAL SKILLS:

Operating Systems: Windows XP, 7 & 10 AS/400

MS Office Suites: 2010, 2013 & 0365 MS TCP/IP/DNS/DHCP/WINS

MS SharePoint Imaging: Symantec Ghost and SCCM

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE.

Desktop Support Technician

  • Provides phone and desk side technical support to 1500 + clients.
  • Provides break/fix support for Lenovo and Toshiba laptops.
  • Experienced with Ticket tracking systems, currently using ServiceNow.
  • Manage laptop data backup procedures using Microsoft Data Protection Manager.
  • Active Directory experience both at the user and machine levels.
  • Proficient in SCCM imaging and application deployment strategies.
  • Actively Supports Avaya and Cisco telephony.

Confidential

Desktop Support Technician

  • Provided phone and desk side technical support to 50 + clients.
  • Provided break/fix support for Dell desktops and laptops.
  • Configured IPhones, IPads and VOIP phones.

Confidential, Malvern, PA.

Desktop Support Technician

  • Provided phone and desk side technical support to 1000 + clients.
  • Provided break/fix support for desktops and laptops. (Windows and MAC OS’s)
  • Provided support for trade floor departments.

Confidential

Desktop Support Technician

  • Provided phone and desktop technical support for 500 + clients.
  • Imaged, configured, and deployed HP and Dell laptops in preparation for Windows 7 rollout project.
  • Responsible for ticket tracking and established SLAs using SM9, Remedy, and Magic/BMC platforms.
  • Provided hands on server support for maintenance and troubleshooting.
  • Provided remote technical support using LogMeIn and Dame Ware.
  • Proficient in Active Directory maintenance including administrative privilege management.
  • Administration of McAfee Endpoint Encryption program.
  • Provided support for Lotus Notes and the transition to Outlook 2010.
  • Responsible for creating and modifying user and computer AD accounts.
  • CompuCom, Philadelphia, PA Desktop Support Technician (working onsite at Wells Fargo and Deutsche Bank)
  • Provided technical support to 1000 + clients in several locations in the Philadelphia area.
  • Provided break/fix support for Dell desktops and laptops, including financial application support.

Confidential, Broomall, PA

Help Desk/Desktop Technician

  • Provided help desk and desk side technical support for 100 clients.
  • Configured group permissions and provided training for SharePoint Services intranet sites.
  • Organized and conducted MSOffice training.
  • Provided support for the company servers; server 2003 and server 2008.

Confidential, Chadds Ford, PA

Desktop Computer Support Specialist

  • Provided technical support for 120 clients.
  • Provided support for Microsoft SharePoint.
  • Provided break/fix support for desktops and laptops (Windows and MAC OS’s).
  • Managed and maintained PC/Laptop images, including Microsoft patching and security updates.

Confidential, Kennett Square, PA.

PC Analyst

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