Deployment Technician Resume Washington, DC - Hire IT People

Installed, configured and maintained data migration of workstations and software
Assisted the client in solving computer related issues and orientation of new equipment as deployed
Diagnosed and upgraded hardware to ensure optimum level of performance
Identify and resolve deployment related issues and maintain the accuracy of deployed machines

Confidential, Baltimore, MD

IT Consultant

Provide mobility support on Android, Blackberry, IOS, and basic support on HP devices
Provision incident tickets related to various desktop applications and Office 365
Assist with technical support on hardware
Track, manage and delivered IT inventory
Manage and Monitor updates to the Office 365 tools
Updated authorization roles and profiles, and resolved basic authorization problems that may occur in all applications IT Security Operations team supports
Managed single sign on applications for end users and business owners
Escalated problems to appropriate teams based on established guidelines and procedures
Ensured assigned tasks and projects were completed on schedule
Coordinate with vendors on issue resolution and ensuring maintenance agreements are in place

Confidential, Baltimore, MD

Security Analyst

Provided system support of 80k+ user accounts within Regulatory Environments
Administered user directories, distribution lists, mailboxes, folders and files
Created, add or removed clients from Microsoft Exchange 2010 through scripts
Manage and Monitor updates to the Office 365 tools
Managed DART (Dual Access Request System) queue; Grant Pepco employees/contractor access to Exelon’s applications.
Hands-on experience with the following SailPoint IdentityIQ components: Application On-Boarding, Access Request, Automated Provisioning, Password Management and Workflows
Processed Access Control change requests; Such as adding, modifying and deleting user and group accounts within an Active Directory, Enterprise Directory and Exchange Environment; Create user roles using Oracle Admin Tool; Provision and revoke access to physical buildings and logical assets
Managed and resolved user access issues along with security enforcement
Performed initial investigation and troubleshoot of Access Request System (ARS) & Access Governance System (AGS)
Added Pepco contractors to Exelon’s HRPC system.
Participated on 24/7 On-call Incident Response schedule for both HP and Oracle-based ticketing system
Improved file shares’ process, system documentation, process documentation
Assisted in coordinating accesses across Legacy Exelon, BGE, ComED, PECO, Power, Nuclear and Pepco business units
Managed and complied with NERC Critical Infrastructure Protection (CIP) and SOX regulated processes: Used ACLs to manage physical and electronic information
Reset user passwords through in-house applications and Active Directory; create/modify client mailboxes through Microsoft Exchange Console and Exchange Management Shell
Created tests, generic and/or shared accounts in Active Directory or DMZ Domain
Assisted with printing badges/adding location access to badges.
Assisted with developing and updating BIA’s (Business Impact Analysis) as well as ensuring all BIA’s are entered the database system Frontline
Attend at least 4 meetings a week to gather recovery strategies

Confidential, Baltimore, MD

Desktop Support/ Access Management Intern

Communicate with clients via email, instant message, and phone conversations to provide alternative support methods
Provide mobility support on Android, Blackberry, IOS, and basic support on HP devices
Provision incident tickets related to various desktop applications and Office 365
Documented client interaction within HP Service Manager ticketing system
Remove old badges from C-Cure
Assist with completing logical tickets; Mailboxes, CC&B, Passport, and other applications.
Provide local desk side support for 1000+ clients
Reimage laptops and desktops
Assist with technical support on hardware
Track, manage and delivered IT inventory
Maintain accurate records of PC Refresh Project
Provide A/V support utilizing Cisco systems
Provide mobile data support via Citrix Worx MDM solutions (aka installing Worx on phones and tablets

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Deployment Technician Resume

Washington, DC

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