PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Deployment Engineer/IT Specialist

• Migration project from Windows 7 to Windows 7
• Upgrade MS Office 2007 to Office 2013
• Migrate workstations/laptops to Windows 7, capture user’s data and profile using the Easy Transfer process
• Restore user’s profile and data to new HP and Dell laptops verify user’s data and profile transferred correctly.
• Verify users can access network accounts, emails, share drives as well as install any network printers user’s previously had on Windows 7 laptops or desktops, as well setup 2013 Outlook restoring their PST files.
• Setup laptops to docking stations and install external devices such as keyboard monitors, and wireless/USB mouse.
• Correctly setting up dual monitoring and local and Network printers and scanners, as well as application and programs.

Confidential, Washington DC

Deployment Engineer/IT Specialist

• Break - fix duties on applications, hardware and the configuration for Laptops and Desktops support
• Perform Desktop support, working on Remedy tickets system as well as desktop Win 7 O/S and HP HW issue resolution
• Supporting and troubleshooting Windows 7 and Microsoft Office, as well as Email support for MS Outlook 13 and 365 and the supporting of full disk encryption for laptops and desktops
• Software validation, upgrade and installation by copying data from the old device to the new device, setting up users in this environment
• Assisting with File Server connectivity for clients, with associated file permissions and drive mappings
• Troubleshooting Network services and workstation connectivity that includes wireless devices
• Provide support for network Printers and Copiers setup configuration for workstations, Scanners, PDA, iPad, Blackberry, Blue Tooth Devices, air cards and other wireless equipment

Confidential Reston, Va.

Desktop Support Engineer

• Migration project from Windows XP to Windows 8.1
• Upgrade MS Office 2007 to Office 2013
• Migrate workstations/laptops to Windows 8.1, capture user’s data and profile using USMT Tool Script
• Restore user’s profile and data to new Lenovo laptops verify user’s data and profile transferred correctly.
• Verify users can access network accounts, emails, share drives as well as install any network printers user’s previously had on Windows XP laptops or desktops, as well setup 2013 Outlook restoring their PST files.
• Setup lenova laptops to docking stations and install external devices such as keyboard monitors, and wireless/usb mouse.

Confidential

Desktop Support Specialist

• Perform application installation and support in a Windows XP environment support end users using the remote tool DameWare
• Setup and configure workstations, printers, scanners and other hardware devices in a distributed Network environment
• Assist with the installation of special programs on client's workstations and testing of COTS software and VPN for remote access
• Perform Help Desk Administration duties in a CA service desk manager environment ordering replacement equipment as needed
• Installing new windrows 7 images on windows XP workstations and Laptop using SMS Imaging software and other tools
• Provided support in the migration from Microsoft Windows XP at workstation level to Windows 7 assisting users with its functionalities

Confidential

IT Specialist

• Serve as a primary technical support as part of the executive team while being available for the end user experiencing hardware and software issues
• Diagnose, troubleshoot and resolve user’s issues as they call or email their request for service
• Setup and configure workstations, printers, scanners and other hardware devices in a distributed Network environment
• Providing good listening and communication skill to assist the users and other support staff
• Providing Specialized application support analyzing the root of each problem logging it into the DBase
• Act as a liaison between the vendors and the agency for replacement of hardware and software
• Assist with the users outlook profiles, setup and creating Active Directory accounts
• I have provided hands-on Support in a 508 compliant working environment using software apps such as Jaws and Zoom-Text.
• Advise users of procedure and policy changes made to aid the new OS upgrades and training how to utilizes the new OS Windows 7 and MS Office 10

Confidential

Desktop Support Specialist

• Perform application installation and hardware support in a Windows XP environment support end users using the remote tool DameWare during this migration project.
• Setup and configure workstations, printers, scanners and other hardware devices in a distributed Network environment
• Assist with the installation of special programs on client's workstations and testing of COTS software and VPN for remote access
• Perform Help Desk Administration duties in a CA service desk manager environment ordering replacement equipment as needed
• Installing new windrows 7 image and reimaging windows XP workstations and Laptop using SMS Imaging software
• Provided support in the migration from Microsoft Windows XP at workstation level to Windows 7 assisting users with its functions
• Perform new user accounts and workstation setups in Active Directory; create documentation of procedures for Outlook installation
• Providing desktop support and serve as a liaison between the vendors for technical support on agency equipment
• I have provided hands-on Support in a 508 compliant working environment using software apps such as Jaws and Zoom-Text.

Confidential

Information Technology Specialist

• Performed daily backups of data and application servers, using ARCserve in a Novell Netware/Microsoft NT/2000/XP environment
• Provide support primary for upper management and the end users using LANDESK and ZenWorks (NDS TREE/Active Directory)
• Setup and configure workstations, printers, server, and other hardware devices in a distributed Network environment
• Assist with the installation of application software on client’s workstations and file servers, and testing of COTS software
• Perform Help Desk Administration duties in a Track-it 3.0 and Remedy 5.5 environment sever as liaison between tier levels of technical support, vendors and the agency technicians for repairs; tracking equipment for removal with Agency’s PDA forms
• Re-image workstations using Symantec GHOST, created documentation procedures for Outlook installation
• Provided support in the migration from Novell Netware environment to Microsoft Windows XP at the server and workstation level
• Provide support with the migration from DC Intranet web mail to Microsoft Outlook Exchange 2000 configuration
• Perform account setups and modification at the sever and desktop level user request with in a MS Office environment
• Setup and configure Citrix client as the required host, reset the Cisco smart Switches remotely from the help desk
• Assist with Cisco smart Switches performing a general PM when needed, also monitor the switch’s activity for any lock outs

Confidential

User Support / Help Desk Technician

• As a user support analyst I provided assistance for desktops, laptops, and other equipment
• Support for applications proprietary to the Red Cross national and international regional users
• Diagnose problems through discussions with the users, including problem recognition, research, isolation taking resolution steps to resolve less complex problems immediately, with the more complex problems are assigned to second tier level support senior specialist or supervisor.
• Apply understanding and knowledge of information systems products and services to assist internal users on the complex matters; resolving information systems problems coordinate referrals to appropriate tier level support staffer, professional or service personnel for appropriate services, repairs, training, and follow-up also provide information systems library support.
• Support phone calls and e-mail questions and problem request from computer users seeking guidance.
• Provided first-tier technical support to assist computer users with hardware and software questions, create user accounts, and reset passwords for CrossNet LAN, and email accounts in a Microsoft, Exchange 2003
• Provided hands-on support in a 508 compliant working environment using software application Zoom-Text
• Assisted user with database lockouts, blood shipment lockouts, dispatched calls that required urgent attention,
• Provide hardware support as needed and manage remote email queues.

Confidential

Window 2000 / XP Support Desktop Specialist

• Duties are to assist with installation of computer systems and provide technical support for the organizations applications.
• Re-imaging workstation, laptops with Windows XP using Ghost 9.0, and running the xcopy batch files to catch the client’s settings during this XP upgrades prior the Installed.
• Configured, viewed, tested, repaired Windows XP, Microsoft Office Suite 2003, Outlook 2003, proprietary software; and portable devices such as the necessary services packs, patches, printers drivers, and scanners, Setup and synchronized users data from their workstation to their Blackberry’s

Confidential

XP Migration Specialist

• Duties are to assist in the selection and installation of computer systems by providing technical advice and support, by helping the organization acquire an affordable workable data processing systems setup suited to current and migration project needs.
• Project responsibilities were to standardize over 500 client’s workstation by re-imaging with Windows XP using Ghost 9.0, and running the xcopy batch files to catch the client’s settings during this XP migration prior.
• Installed, configured, viewed, tested, repaired and maintained Windows XP, Microsoft Office Suite 2003, Outlook 2003, Lotus Notes 6, Blackberry 4.0, Go Remote 5.0, Legal Key 4.0 and law firm proprietary software during this migration assignment.
• In addition, provided the necessary services packs, patches, printers, scanners, portable devices, and special applications for Pillsbury Winthrop Shaw Pittman operating systems and network.

Confidential

Information Technology Specialist

• Performed daily backups of data and application servers, using ARCserve in a Novell Netware/Microsoft NT/2000/XP environment
• Provide support for the Fire Chief’s staff and the end users using LANDESK and Zenworks (NDS TREE/Active Directory) and VPN for remote access
• Setup and configure workstations, printers, server, and other hardware devices in a distributed Network environment
• Assist with the installation of application software on client’s workstations and file servers, and testing of COTS software
• Perform Help Desk Administration duties in a Track-it 3.0 and Remedy 5.5 environment sever as liaison between tier levels of technical support, vendors and the agency technicians for repairs; tracking equipment for removal with Agency’s PDA forms
• Reimage workstations using GHOST and Drive Image 5.0., created documentation procedures for Outlook installation
• Provided support in the migration from Novell Netware environment to Microsoft Windows XP at the server and workstation level
• Provide support with the migration from DC Intranet web mail to Microsoft Outlook Exchange 2000 configuration
• Perform account setups and modification at the sever and desktop level user request with in a MS Office environment
• Setup and configure Citrix client as the required host, reset the Cisco smart Switches remotely from the help desk
• Install the Cisco smart Switches after performing a general PM when needed, also monitor the switch activity for lock outs

Confidential

Sub-Contracting Technical Support Specialist

• Installed operating systems from a Ghost image: such as Windows 95/2000/XP, Windows NT 4.0 on a NDS Platform
• Setup clients Email using MS Outlook, and GroupWise Cc Mail, setup and configure IP host as Citrix client
• Exported the user data into a PST/PAB files to secure data integrity, as well as several office productivity software bundles.
• Configured management’s information during upgrades and migrations.
• Setup and synchronized users data from their workstation to their Blackberry’s equipment
• Provided written documentation as a team members about customers software installation and configuration per requested
• Conducted one-on-one training sessions for users about the software and equipment performance, maintained TCP/IP protocol association with Network addresses