Help Desk Technician Resume

TECHNICAL SKILLS:

Windows, Active Directory, Symantec, SharePoint, PC and MAC Systems, Adobe Acrobat, Acrobat, Data Analytics, JIRA Service Desk, Cisco WebEx, MS Office Suite, Computer Security, Computer Network Operations, Front Office, Customer Service Skills, Healthcare Information Technology (HIT), Information Technology, Databases, Healthcare, Problem Solving, Analytics, General Office Skills, Desktop Computers, Virtual Private Network (VPN), Social Media, Communication, Healthcare Management, Mac & PC platforms, Office Organizing, Office Administration, Vplay Video Equipment, AVID Xpress Pro, and iMovie Editing Program

EXPERIENCE:

Help Desk Technician

Confidential

Uses Active Directory to create, edit and modify accounts
Provides first level contact and convey resolutions to customer issues.
Walks customers through problem solving processes for desktop, software, connectivity and internal applications and other related issues, including the deployment of software.
Escalates unresolved queries to the next level of support.
Tracks, routes, and redirects issues to the correct resources by ensuring proper recording, documentation and closure.
Creates tickets and provide user support.

IT Technician

Confidential

Used Symantec to locally image laptops and desktops.
Deployed Windows 7 on laptops and desktops.
Demonstrated knowledge of HIPPA laws and regulations.
Processed medical documentation by reviewing, uploading, and notifying medical professionals.
Answered incoming calls and direct them to the appropriate party regarding eligibility, benefits, claims, coverage, and authorization.
Responsible for uploading of all faxed clinical, attaching to appropriate referral and advising nurse.

IT Technician

Confidential

Used Symantec to locally image laptops and desktops, in addition to deploying Windows 7 on laptops and desktops.
Modified, input, and deleted medical documents and other personalized information of current and former patients.
Filed and categorized medical documentation into the department's archive and records room after processing insurance information.
Processed medical billing.
Entered individual and group forms into Insight and Smart to keep record of encounters.
Provided customer service by welcoming patients, in addition to providing over - the-phone support.

Freelance IT Support Specialist

Confidential

Troubleshoots network connectivity, desktop configuration, printer's connectivity, and network access issues regarding permissions.
Installs hardware devices, software devices, and various computer applications.
Teaches individuals and small groups a wide variety of various computer applications.
Builds positive customer relationships to ensure satisfaction and develop business opportunities.

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