Operations Manager Resume Orlando, Florida - Hire IT People

SUMMARY:

To utilize my technical and management skills in a dynamic, challenging opportunity with a growing organization and to utilize my creativity and innovative thinking to solve the company’s technology needs.

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, Florida

Operations Manager

Oversight of inventory and assignments of employees
Supporting organizational sales & service strategies by developing tools and resources to ensure objectives are met
Assist store manager in day to day task (store budgeting/financing, preparing for sale promotions, planning staff development, making sure organization is running smoothly)
Ensure operational and compliance procedures are followed
Tracking projects, issues, and resolutions
Troubleshooting any defects pertaining to inventory

Confidential, Orlando, F lorida

Help Desk Support

Promptly acknowledged, prioritized, tracked and documented user account requests and problems.
Received and responded to user account requests and problems in a customer service oriented manner
Worked together with IT Asset Administration personnel and shared responsibilities provisioning and decommissioning accounts, computer hardware, software and mobile devices.
Troubleshoots problems related to account set up or security rights. Notifies customers of the status of issues as appropriate
Used the Citrix/Cisco system to update accounts remotely as needed
Ensured timely removal or modification of access due to termination alerts, emergency requests and change requests

Confidential, Arlington, Virginia

Help Desk Technician

Gained security clearance to assist in handling assignments from the Department of Justice
Ensured clients received effective and efficient technical support services
Monitored problems through the help desk software and followed up with the users
Coordinated training of new Help Desk Technicians
Provided troubleshooting support for all network security issues
Communicated pertinent information to assist in the development and implantation of program improvement assigned for multiple departments.
Assisted with installation and configuration of mobile devices, computers, and printers.

TECHNICAL SKILLS

Outlook Email Support, Remote Desktop, Wi - Fi, and Printer Support
Intermediate knowledge of Microsoft programs including that of Office365, Active Directory, Share Point, Cisco, and Citrix.
Intermediate knowledge of Windows and Macintosh Operating Systems
Working knowledge of the following software programs; PeopleSoft, Banner, Blackboard, Zendesk, and Use Ticketing