Technical Support Specialist Resume Reston, VA - Hire IT People

TECHNICAL SKILLS:

AV Support:: Prepared conference rooms and workrooms for user meetings

Operating Systems: Windows 7, Windows 10, Mac OS X

EXPERIENCE:

Confidential, Reston, VA

Technical Support Specialist

Achieved consistent #1 ranking in monthly metrics to include call duration and handling constitution calls (i.e. tickets), per shift.
Assisted stakeholders and management in resolving technical issues
Ensured that all tickets and phone calls were immediately answered and resolved per policy without compromising accuracy
Worked a special project to contact over one - hundred attendees prior to course start to ensure complete validation for an upcoming event
Assisted remote learners by providing customer support and technical assistance to over sixty attendees
Installed, Managed, and Configured a few computers utilizing Windows Operating System

Saks Fifth Avenue Chevy Chase, Maryland

Sales Associate

Provided customers with support during their shopping experience; received 95% in customer surveys for my customer service
Achieved and exceeded sales goals (140%) for four consecutive months

Confidential, Washington, DC

Lead Prep

Created a tracking system to bring down ticket times during peak times (e.g. lunch rush) that raised sales from $800 per hour to $1400 per hour
Managed morning shift staff of eight employees