Senior technical support Resume

SUMMARY:

A position that is challenging and responsive in the information technology field where I can make a significant contribution to the company’s growth as well as met personal goal objectives by accepting challenges, increasing my responsibilities and broaden my skills and abilities. I am a hardware and software specialist and have worked in field service for over 25 years. I have extensive experience in Networking Support, Help Desk Analyst, server support and project lead.

SKILLS SUMMARY:

Comprehensive experience in Netware 3.x and 4.x, TCP/IP, Firewall, Ethernet, Microsoft Windows XX, Microsoft Windows, 2000, Windows NT, Workstation, Server and Unix Systems. Also, HP Certified Professional, Dell certified on multiple platforms.
Hands on experience planning, installing, configuring, and troubleshooting Ethernet 10 Base - T, category 5 cabling, wireless support, Palm Pilots and Blackberrys.
Strong emphasis on client/server hardware and software implementation, system administration, security, printing and trouble shooting through the use of diagnostic tools and utilities.
Focused on TCP/IPSPX protocol suites for LAN/WAN connectivity through the use of bridges, router, hubs, switches and gateways.
Extensive experience in all Microsoft products; Microsoft Outlook, MS Office, Windows X, XP Professional. Also experience in working with Crystal Reports, Visio, Adobe Illustrator, Quark, Lotus Notes and many others.
I have experience is Net backups using all Veritas, DP5, Avamar

EMPLOYMENT EXPERIENCE:

Confidential

Senior technical support

Responsibilities:

Maintaining server backup issues: running restores of deleted files or folders.
This includes deleted MS Exchange server and data bases.
Using Veritas X (4.5-5.6) DP5, Avamar supporting multiple account on a global scale.
Meeting with client on daily schedule to create a better process and working model for Confidential responsibility to the client.
Work within Confidential to provide the highest level of service. While increasing the team’s level of skills of my team as well as myself.

Confidential, Newark, Delaware

Server Technician

Responsibilities:

Install and service multiple vendor servers for Confidential .
All upgrades, moves and relocation of all servers at the Confidential.
Supported client’s request such as, adding new hardware, removing old hardware and diagnostic tests on all servers.
Other responsibilities to include notifying client when problems are discovered on all equipment, also, responsible for cabling up network servers and making sure servers are properly installed. In addition, making sure all customers and site requirements and guidelines.
All service call agreements being met in a timely and professional manner.

Confidential, Princeton, New Jersey

Help Desk and Network Support

Responsibilities:

Worked with the universities help desk for four weeks adding software, networking and hardware support.
Wrote a procedure on a dell video driver they were having a problem with.

Confidential, Ridley Park, PA

Contracted Help Desk Support

Responsibilities:

Supported e-mail accounts of the customers, assigning printers to client’s PC’s.
Software and hardware upgrades of PC’s and laptops and printers.
Moving and setting up equipment.
Network issues
Virus prevention.

Confidential, Wilmington, DE

Field Engineer Support Specialist

Responsibilities:

Functioned in both Mac and Windows Environment - Networking, hardware and software support, installation and maintenance, upgrading, repairs, adding peripheral devices training staff support and help desk.

Confidential, Mt. Laurel, NJ

Shop Manager/Technical Support Specialist

Responsibilities:

Manager of the Technical Department and repair, shop, including PC repairs, upgrades and building of PC’s, installing of networks for clients, repair printers, scanners, ordering of parts, inventory control, payroll, end of month reports, open and close store, help desk support for customers and training customers in the use of their PC’s.

Confidential, Stratford, NJ

Computer Networking/Support Specialist

Responsibilities:

Installation of Windows and Confidential PC’s, prevention maintenance, servicing scanners and a variety of printers, maintaining TCP/IP for internet access.

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