Tech Support Resume
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PROFESSIONAL EXPERIENCE: tech support
Confidential
- Educated customers with information about different products.
- Received great feedback from customers.
- Deescalated escalated calls.
- Provided step by step troubleshooting.
- Sold products meeting monthly quotas.
Confidential
portfolio recovery associates
- Negotiated settlements resolving accounts.
- Met monthly goals
- Provided customers with outstanding customer service
- Processed payments
Customer service supervisor
Confidential
- Handled escalated calls.
- Supervised a team of 15 - 20 agents. monitored calls and provided feedback. demonstrated leadership skills to encourage agents.
BACK OFFICE SUPPORT
Confidential
- Contacted drivers to request a redelivery of a package if customer has a medical concern ensuring medication was delivered to the customer on time contacted other dispatch centers within ups to request packages to be pulled and delivered effectively completed cases in a timely manner
TECHNICAL SKILLS
- Communication, Time management, Leadership, Problem Solving, Efficient and composed multitasker.
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