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Tier 2 Technician/desktop Support Technician Resume

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Rockville, MD

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SUMMARY:

  • Dedicated IT Technician with 2 years of in - depth experience providing business solutions to end user problems. Aiming to use my technical skills to provide quality support and help take business to the next level.

TECHNICAL SKILLS:

Wireshark, Microsoft Baseline Security Analyzer(MBSA), NMap, OpenVAS, Cain & Abel, Ophcrack, QuickStego, Quick Crypto, VeraCrypt, RHEL Linux 6, Active Directory, Amazon Web Services(AWS), Data Modelling, Spiceworks, Remedyforce, Mobile Iron, Data Migration, Asset Panda, Microsoft Office, Google Apps, Heat, Fischer, Customer Relations, Manufacturing Operations, Strategic Planning

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Tier 2 Technician/Desktop Support Technician

  • Performing vulnerability scans in both Linux and Windows OS using Appliances such as OpenVAS and Microsoft Security Analyzer(MBSA)
  • Analyze and Scan Windows and Linux Operating Systems for packets capture using Wireshark
  • Detecting vulnerabilities using Wireshark and NMAP
  • Monitoring Intrusion Detection and Prevention systems
  • Protecting the confidentiality, integrity, and availability of data
  • Encrypting Drives using VeraCrypt
  • Inspect password defects in Windows and Linux OS using appliances such as Cain & Abel, Ophcrack and MBSA
  • Examine port scans and packet captures for defects in the environment using NMap
  • Utilize Remedyforce ticketing software to support thousands of users, establishing a stable environment
  • Reimage and Upgrade Mac and Windows Operating Systems to the latest version
  • Ensure functionalities of MACS/ Windows Operating Systems
  • Provide mobile support for end users using MobileIron
  • Troubleshoot end users’ problems
  • Administer, support & coordinate Print Services.

Confidential

Tech Associate, Alexandria, VA

  • Monitored and analyzed incoming calls, tickets using Spiceworks.
  • Installed and troubleshoot desktop/laptop applications for The United States and Trademark Office(USPTO) employees.
  • Manage, support & coordinate Print Services.
  • Provide Active Directory account administration.
  • Administered Software maintenance through patching and upgrading.
  • Consistently managed file backups using Avamar backup recovery software.
  • Build, image, deploy, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT related equipment.
  • Regularly worked with customers to conduct assessment surveys in preparation for agency wide implementation of leading edge technologies, resulting in the successful deployment of enterprise systems for the United States Department of Commerce.
  • Updated United States Patent and Trademark (USPTO) employees’ demographic information into the system with zero errors resulting in successful agency wide USPTO Deployment of the new enterprise system.
  • Regularly communicate with USPTO executives and employees troubleshooting user accounts and Single Sign-On (SSO).

Confidential, Ventura, CA

Advanced Data Structure Analyst

  • Instrumental in designing a revamp of the recruitment team’s website to create Job Applications.
  • Performed Data Migration and Modeling of investigated Statistical Analysis which prepared team members for different assigned projects such as Intranet Site and Advanced Data site.
  • Implement Data migration which increased project completion by 15%.
  • Acquired resources and Information to prepare team members for Intranet site project.
  • Conducted research on bug trackers for the improvement of software applications which resulted in the team’s ability to have an advanced Software Application design.
  • Restructured website to reflect a more modern and user friendly design. This ensured other teams a distinct outlook of different projects.

Confidential, Baltimore, MD

Research Scientist

  • Conduct meetings and interviews to determine project objectives.
  • Created Requirement documents and product backlogs to be approved by the product owner.
  • Utilize GitHub for shared Repository.
  • Partitioned Linux Disk with fdisk Utility.
  • Automation with Bash scripting.
  • Linux Process/Package management.
  • Automation with Linux Cron.
  • Setting users access and permission.
  • Securely transferring files over network with SCP utility.
  • Transferred files from from Windows to Linux with WinSCP.
  • Expertly maintains software patching and upgrade.

Confidential, Baltimore, MD

IT Technician

  • Installed Software programs, manage, support & coordinate Print Services.
  • Managed University domain accounts.
  • Troubleshoot university softwares/hardwares.
  • Developed access protocols and password construction for the university’s Learning Management Systems.
  • Provide a single point of contact for end users to receive support and maintenance within the University's computing environment. This resulted in accessibility of students and professors into the school’s network systems such as Blackboard, Eaglelinks and other software programs.
  • Assisted students in mobile device setup such as Mac Laptops, Windows laptops, iPads, Phone devices.

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