System security administrator Tier/II Resume

SUMMARY:

I am seeking a challenging position at a company, as an IT Admin/Specialist where I can be an asset and increase productivity. With my work ethic, dependability, and honesty; I aim to ensure the success of any workplace using the knowledge I have obtained through college and my personal experiences.

TECHNICAL SKILLS:

Active Directory

Alert Logic: Event Log storage

Center Point for Share Point

Commvault

Footprints: Ticketing system

Fsecure: Anti Virus

Manage Engine: Ad Audit, Ad Manager, Password Manager

MS Office 2010

Nipper: Firewall analyzer

Office365

Proof Point: Email security & Protection

Proof Point: TAP (Targeted Attack Protection)

Solar Winds: Net Flow Traffic Analyzer

Solar Winds Network Configuration Manager

Symantec Anti Virus

Tenable. IO Nessus scanner

Time Watch Time reporting

TrendMicro Scan mail for Exchange (Anti - Virus tool)

PROFESSIONAL EXPERIENCE:

Confidential

System security administrator Tier/II

Use of Nagio Core for network monitoring and FortiGate for Network Infrastructure
Spam filter for email and use of Barracuda solutions for backup and content security
Use of various windows tools such as PowerShell and SQL Management Studio
Ticketing system using ServiceNowIT; along with documentation
Office 365 Admin and support other Techs remotely other.
Monitoring server logs and firewall rules to identify issues before they impact our systems
Keep under observation the successful completion of daily automated tasks such as database backups, sever backups, and scheduled routines
Authentication and authorization configurations with utilization of TACACS+ server
Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows7, Windows 10).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.

Cognosante

Technical Help Desk Support Tier/II

Daily use of BMC Remedy Action Request Ticketing System
Resolve inquiries to the end user’s satisfaction over phone, email and voicemail messages for the Cognosante Exchange Operation Support Center
Monitor Service Desk for tickets assigned to the queue, processed by first-in-first-out based on priority and respond quickly and effectively
Provide technical support and guidance to end users experiencing difficulties with application issues related to the Healthcare exchange system and CALT, ZONE, SERTS, SERVIS, HIAD, HIOS/RBIS, Hub/DSH and CMS website system

Confidential

Call Center Agent